Policy Automation for B2C Service

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  • Kurt Helfrich
    Restrict Address.StateOrProvince values by Address.Country...2
    Topic posted April 11, 2017 by Kurt HelfrichGold Trophy: 10,000+ Points 
    Title:
    Restrict Address.StateOrProvince values by Address.Country value in interview
    Content:

    I'm putting together an interview for CP users where I want the logged in contact to verify and correct, if necessary, basic contact info.

    I mapped the country and state/province attributes both In and Out to the Contact's matching fields. 

    The problem is that even though I have selected a Country, the list of StateOrProvince values is not restricted to the valid values for that country.

    I can't see how to do that in the Policy Modeling application.  Does anyone know if it is possible, and if so, how?

    Version:
    Service Cloud May 2016, CP 3.2, OPA Nov 2016
  • Praveen Pathak
    Error getting data service metadata request
    Topic last edited April 10, 2017 by Praveen Pathak 
    Title:
    Error getting data service metadata request
    Content:

    Hi Gurus,

    I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is going wrong. The response message to OPA :

    <?xml version="1.0"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header/>
      <SOAP-ENV:Body>
        <get-metadata-response xmlns="http://xmlns.oracle.com/policyautomation/hub/12.2/metadata/types">
          <Table can-be-input="true" can-be-output="true" name="CUST_GEN_INFO">
            <Field can-be-input="true" can-be-output="true" name="SGB_GCIS_ID" type="STRING"/>
            <Field can-be-input="true" can-be-output="true" name="SGB_GCIS_ID_2" type="STRING"/>
          </Table>
        </get-metadata-response>
      </SOAP-ENV:Body>
    </SOAP-ENV:Envelope>

     

    Here is the message log from OPA HUB:

    Version:
    Oracle Policy Automation 12.2.5
  • Sheri Hastings
    Making OPA interviews compliant with the Americans with...7
    Topic posted March 31, 2017 by Sheri HastingsSilver Medal: 2,000+ Points 
    Title:
    Making OPA interviews compliant with the Americans with Disabilities Act
    Content:

    I have an OPA  interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act.
    Here are three examples of what I need to do to make the interviews more accessible for sight impaired people. I have no idea how to access the HTML inside the interview to fix these things:

    1. I need  to ensure that error messages are explicitly indicated when the user clicks the next button on an interview screen.
    Currently  when a user does not enter a value for a required field, the error message "This value is mandatory" does not receive focus.  As a result, as creen reader user is unaware of the problem area(s)  on the page. 

    2. when I have a calendar question, the calendar element is not keyboard accessible in IE11.
     

    3. When I use checkboxes for Boolean attributes  they do no display a visable focus indicator in firefox.

     
  • Joe Aravind
    Check before create contact4
    Topic posted March 28, 2017 by Joe AravindBlue Ribbon: 750+ Points 
    Title:
    Check before create contact
    Content:

    Hi All,

    I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the email id not having contact then create a contact as well as incident for that contact.

    Example:

    Its like a enquiry page. First user enter their information like first name,last name and email address then they will give interested product details through opa interview. if that particular email id has contact then incident should create under that email id.(only incident). if given email id not having contact then contact as well incident should be create (contact + incident). i need to check contact before creating incident.

    Thanks,

    Joe

    Version:
    OPA
  • Rebecca Moorhouse
    Upload control file type1
    Topic last edited March 22, 2017 by Rebecca Moorhouse 
    Title:
    Upload control file type
    Content:

    When using the Upload Control, is there a way to have the File Type on the 'Choose File to Updlad' screen to default to 'All Files'.  Currently it is defaulting to Image Files. 

     

     

     

    Document:
  • Rebecca Moorhouse
    I want to be about to have a rule: the incident subject =...1
    Topic posted March 20, 2017 by Rebecca MoorhouseRed Ribbon: 250+ Points 
    Title:
    I want to be about to have a rule: the incident subject = the travel request event name + " - "...
    Content:

    I want to be about to have a rule:

    the incident subject = the travel request event name + " - " + the travel requst event location,

    but am getting a validation error 'the travel request' is not available here. You may need to use an entity function to refer to 'the travel request event name. (OPA-E00209)'.   

    I have reviewed the documentation at http://documentation.custhelp.com/euf/assets/devdocs/november2016/PolicyAutomation/en/Default.htm#Guides/Policy_Modeling_User_Guide/Entities_and_relationships/Use_an_entity _or_relationship_in_a_rule.htm  but cannot seem to work it out.

    'the incident subject' in the Global entity

    'the travel request event name' and 'the travel request event location' in the Travel Request entity.

    Any help is appreciated.

    Version:
    Latest version of Policy Automation
  • Sheri Hastings
    Formatting a Phone Number in a Customer InterviewAnswered9
    Topic posted July 21, 2016 by Sheri Hastings 
    Title:
    Formatting a Phone Number in a Customer Interview
    Content:

    I am asking for a phone number in one of my OPA interviews. I map that field back to Service Cloud.  I want the phone number entered in the format ***-***-XXXX.  I tried using the Phone.PhoneType Attribute but even without mapping I get an error that the Input Style Text Box is not Valid.

    Is there a way I can mask the input to force that for an interview?

     

  • Joe Aravind
    OPA_APP_BASE_URL is not set.Answered1
    Topic posted March 3, 2017 by Joe AravindBlue Ribbon: 750+ Points 
    Title:
    OPA_APP_BASE_URL is not set.
    Content:

    Hi All,

    I just upgrade the opa widget from Nov 2016 to Feb 2017. i am getting error on my customer portal "Configuration parameter OPA_APP_BASE_URL is not set." How to resolve this isssue.

    Thanks,

    Joe.

    Version:
    OPA
  • Davin Fifield
    How are customers using Oracle Policy Automation...25.0
    Topic last edited September 23, 2015 by Davin FifieldGold Medal: 3,500+ Points 
    Title:
    How are customers using Oracle Policy Automation (OPA)?
    Content:

    The top question I hear from customers is “Where can OPA provide the most value to my organization?”.  Oracle Policy Automation is well-suited for simple to complex customer service scenarios. It brings agility and transparency to personalized self-service advice, decisions, recommendations and more. OPA interviews provide personalized online guidance that can be deployed across multiple channels, including on mobile devices.

    OPA can be used to answer questions like these:

    • Can I exchange this product? 
    • Do I qualify for a refund?
    • What is the cost of my insurance?

    Want to know how OPA applies to your industry?  See the attached presentation, which has many examples including links to online sites and demonstration projects. 

  • Joe Aravind
    Class Java.lang.NullPointerExceptionAnswered6
    Topic posted February 27, 2017 by Joe AravindBlue Ribbon: 750+ Points 
    Title:
    Class Java.lang.NullPointerException
    Content:

    Hi All,

    i am getting following error while debugging the interview.

    Class Java.lang.NullPointerException

    Please help me to debug the interview. Previously the same interview worked fine. I already have updated java version. i just updated the policy modeling tool. 

    Thanks,

    Joe

    Version:
    OPA
    Image:

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