Policy Automation for B2C Service

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  • Harriet Franklin
    Welcome to Policy Automation Cloud45.0
    Topic posted June 10, 2015 by Harriet FranklinBronze Medal: 1,250+ Points 
    Title:
    Welcome to Policy Automation Cloud
    Content:

    As you know, Oracle Policy Automation Cloud has been part of the Oracle Service Cloud Portfolio since February 2013. 

    Getting Started? - please check out this introductory Policy Automation Cloud Video to learn more

    Already a user?  - please find the link to the latest documentation  documentation link

     

     

  • Eric Muiruir
    Displaying Vehicle Depreciation Figure in Percentage Format10
    Topic posted September 11, 2019 by Eric MuiruirRed Ribbon: 250+ Points 
    Title:
    Displaying Vehicle Depreciation Figure in Percentage Format
    Summary:
    My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number in percentage format?
    Content:

    Hi,

    My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number in percentage format?

    See screen shot shared under the entry "Depreciation" (Circled in Red) it shows "0.95". I would wish to display this figure as a percentage instead of a decimal figure.

     

    Regards

    Eric Kiruthi

    Image:
  • Eric Muiruir
    Displaying Vehicle Duty Calculation Results on a Table...1
    Topic posted September 10, 2019 by Eric MuiruirRed Ribbon: 250+ Points 
    Title:
    Displaying Vehicle Duty Calculation Results on a Table Format
    Summary:
    I am interested in being able to display my Vehicle Duty Calculation Results on a Table Format
    Content:

    Hi,

    I have developed an Import Duty Calculator that works fine and it displays the approximate Duty breakdown for any car model being imported into Kenya.

    My aim is to be able to display this duty breakdown in a tabular format.

    Kindly see attached the results page as it appears currently.

    Anyone who might have a clue on how to achieve this?

     

    Regards

    Eric Kiruthi

    Version:
    19B
    Image:
  • Narendra Muttineni
    This site is not authorized for interviews on this channel.Answered5
    Topic posted September 9, 2019 by Narendra MuttineniSilver Crown: 22,500+ Points 
    Title:
    This site is not authorized for interviews on this channel.
    Summary:
    This site is not authorized for interviews on this channel. Consult the documentation for more details.
    Content:

    Hello All,

    I have created interview and deployed the interview in OPA-HUB. but when I try to access interview, I am getting the below error.

    I have enabled the interview for all my channels. Could you please help me to fix this issue ?

    "This site is not authorized for interviews on this channel. Consult the documentation for more details."

    Thanks,

    Narendra

    Version:
    19c
  • Scott Heidenreich
    Screen WidthAnswered1
    Topic posted September 9, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Screen Width
    Summary:
    How do I get OPM to allow for wide screen 16:9 layout?
    Content:

    Hello,

    When in OPM I get a square area for laying out interview screens.  This unnecessarily limits the information I can give to users in tabular format.  Is there a way to get OPM to default to 16:9 screen format but still adjust to a user's device screen if needed?

    Thank you,

    Scott

    Version:
    19B
  • Steven Robert
    Whitelisting the Service Cloud Widget for OPA
    Topic posted September 4, 2019 by Steven RobertGreen Ribbon: 100+ Points 
    Title:
    Whitelisting the Service Cloud Widget for OPA
    Summary:
    Is OPA Hub whitelisting compatible with a Service Cloud Widget?
    Content:

    A customer is protecting anonymous OPA interviews that are hosted on their intranet via whitelisting (implemented by Oracle via an SR)

    They are now expanding use cases to interviews delivered by the CP widget to logged in contacts.

    HOWEVER, because of the white listing, interviews will not render in the widget.

    We have updated the SR but wondering if anyone has experienced this before - is it possible to whitelist the OPA widget?

     

  • Prateek Parasar
    Embed OPA links in Fusion HCMAnswered5
    Topic posted September 4, 2019 by Prateek ParasarGold Crown: 30,000+ Points 
    Title:
    Embed OPA links in Fusion HCM
    Summary:
    How to Integrate/Embed OPA inside Fusion
    Content:

    I am assuming OPA can be embedded inside Fusion HCM so that Users/Employees can check the policy and that too specifically for their data, this means fusion has to supply employee's data into OPA to get the results. How does this work? has anyone got any paper, white paper, MOS doc to achieve this.

    I am assuming there is no Single Sign on kind of thing is required as its just an integration but want to confirm if it does require something.

  • Scott Heidenreich
    Rename OPA Hub URL1
    Topic posted September 4, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Rename OPA Hub URL
    Summary:
    What are the consequences of renaming an OPA test hub URL?
    Content:

    Hello,

    The default URLs given to our test OPA test hubs are confusing to our users.  We would like to rename the test hubs to something easier for them to understand.  For example, we'd like to rename ohioepa-opa-tst1.custhelp.com to ohioepa-opa-dev.custhelp.com

    What kinds of issues will arise from doing this other than the URL references in linked documents?  For example, we have a number of inclusions on the OPA Hub, will all the models know that the URL for their inclusions has changed or will we need to replace or update the inclusions for all the models so that the new URL is registered in each of the models that use the inclusions?  If we need to manually update the URLs in an inclusion that is used, is there a file in the model that holds the inclusions's URL that we could edit to change to the new hub's URL?

    Thank you,

    Scott

    Version:
    19B
  • Steven Robert
    Interview extension built in VBCS15.0
    Topic posted August 30, 2019 by Steven RobertGreen Ribbon: 100+ Points 
    Title:
    Interview extension built in VBCS
    Summary:
    Can a Oracle Visual Builder application be used for Interview Extension
    Content:

    A customer has a requirement to select a location via a custom control - not a mapping tool as such, but select a spot via multiple filters.

    It is proposed to build this tool in VBCS. Is it possible to utilise a VBCS application (single page) as an Interview Extension in an Interview?

    Thanks!

  • Scott Heidenreich
    Secondary Contacts for an IncidentAnswered65.0
    Topic posted August 28, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Secondary Contacts for an Incident
    Summary:
    How do I add secondary contacts through OPA?
    Content:

    Hi!

    Nearly all my OPA models collect additional contacts related to the form being completed.  For example, there is the logged in contact's information (primary contact for the incident), but there may be contact information for the authorizing official, the fiscal officer, and the project contact.  The OPA Model already loads the logged in contact and allows it to be updated upon submit.

    How do I get the model to create the other three contacts as secondary contacts for the incident?

    Thanks,

    Scott

    Version:
    19B

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