Policy Automation for B2C Service

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  • kerry walker
    OPM errorAnswered6
    Topic posted October 18, 2018 by kerry walkerBronze Trophy: 5,000+ Points 
    OPM error
    Can't get past this OPM error

    Has anyone seen this error in OPM before?  I'm not quite sure how to get past it.  It happens when I attempt to open the word document that contains my rules (or even an empty word doc).  I've not been in OPA/OPM in a while, just FYI.  Thank you for any info you can provide!

  • Vinay Kumar
    How to pull Loaded Entity Instances from OSC into OPA...6
    Topic posted August 20, 2018 by Vinay KumarRed Ribbon: 250+ Points 
    How to pull Loaded Entity Instances from OSC into OPA DropDown as List Values

    I am loading OSC Data to OPA Attribute as instances based on Entity Condition.How to pull Loaded Entity Instances from OSC into OPA DropDown  as List Values.  For Example, i am loading 10 Vehicles based on Model Condition. How to display these loaded 10 Vehicles under One-DropDown. I want to see that 10 Vehicle Numbers under that Drop-down.Is it Feasible in OPA Configuration or need to approach through Java Script?



    May 01 2018
  • Vinay Kumar
    How Check Points will work for multiple incomplete...6
    Topic posted June 10, 2018 by Vinay KumarRed Ribbon: 250+ Points 
    How Check Points will work for multiple incomplete interviews created by logged in Contact

    Conatct Check Point is not supporting Multiple Incomplete OPA Interviews created by Contact. Our requirement is as follows,

    1. Logged in Contact will click a Link in OSC CP Page to create a Claim and redirected to OPA Interview page.
    2. Logged in Contact will fill OPA Interview pages and before Submitting Claim from OPA, if Contact have Multiple Incomplete Interviews, how Check Points will Capture Context of Multiple Incomplete Claim Interviews.
    3. We are having Claims as Custom Object and Contact Check Point Object in OSC and  to support Multiple Incomplete Interviews for Same Contact, making Claims as Child to Contact Check Point will Work??
    4. how to Capture Multiple Incomplete OPA Claim Interviews on OSC CP  Page?
    5. On Click of a button in OSC CP Page, how it should redirect a logged in Contact to OPA  Incompleted Interview to fill all data and Submit the Claim??

    Any Information on this will be very helpful.



    May 01 2018
  • albert hua
    After embedding the interview in an application, how to...Answered6
    Topic posted May 13, 2018 by albert huaRed Ribbon: 250+ Points 
    After embedding the interview in an application, how to enable the Submit button to redirect to...

    Hi there,

    We have created an interview and successfully embedded into another application:

    <script src="https://murdoch-opa--tst1.custhelp.com/web-determinations/staticresource/interviews.js"></script>
    <div style="display: inline-block; width:100%">
        <div id="future_learn" style="width: 100%; display: block; margin-left: auto; margin-right:auto; float: left"></div>
        var el = document.getElementById("future_learn");
        var webDeterminationsUrl = "https://murdoch-opa--tst1.custhelp.com/web-determinations";
        var deploymentName = "FutureLearn_tst";
        OraclePolicyAutomationEmbedded.StartInterview(el, webDeterminationsUrl, deploymentName );

    The question is how to set a redirect when user finish the interview and click the Submit button? See image below. Currently it just stays at the page and going nowhere.

    Any advice?

    Many thanks,



  • jmastria
    OPA Hub Login6
    Topic posted March 2, 2018 by jmastria Green Ribbon: 100+ Points 
    OPA Hub Login

    Can someone point me in the direction to obtain my OPA Hub username/password?

    Please do not say systems administrator as the site has been neglected and people have come and gone and we are trying to bring it back to a usable site.



  • Jayandan Rajaram
    How to enable Rule Script in our OPA??6
    Topic posted February 13, 2018 by Jayandan RajaramRed Ribbon: 250+ Points 
    How to enable Rule Script in our OPA??

    How to Enable Rule Script in our OPA as we have some business requirements with Rule script.Here the Scenario is we are having Entity holding more than one instance of an attribute where we need to retrieve all the data(all instances of that attribute) from OPA to Rule Script. PFA for the explanation of scenario where an attribute holding 3 instances,can we retrieve the data of all three instances from OPA to Rule Script.Is it possible to read or write attributes from OPA using Rule Script??

  • Steven Robert
    Problem integrating 17D to Service Cloud August 20176
    Topic posted November 15, 2017 by Steven RobertBlue Ribbon: 750+ Points 
    Problem integrating 17D to Service Cloud August 2017

    Hi there

    Have just set up integration OPA to OSC via Config Assistant, have the green tick, and normally things work swimmingly.

    However, any interview embedded in Agent Desktop raises this error in the OPA Hub log:

    Error for Connection 'site' (https://site.custhelp.com/cgi-bin/dyson.cfg/services/soap):
    soapenv:Sender: API was accessed in a non-supported manner.


    Am using very simple interview.

    Any advice appreciated!



    Code Snippet:
  • Steven Robert
    Read Only Inputs (17D)Answered6
    Topic posted November 7, 2017 by Steven RobertBlue Ribbon: 750+ Points 
    Read Only Inputs (17D)


    Is it possible to change the style of a read only input?

    I would like to make the background darker, and (if possible) disable the ability to put the cursor into the cell. Currently it is not clear that a cell is read only (particularly in a table input).

    Can't seem to find the setting - if it's not there currently, could this be incorporated into interview stylings?

    Many thanks


  • Amy Barnett
    Error Saving Contact ???6
    Topic posted November 2, 2017 by Amy BarnettRed Ribbon: 250+ Points 
    Error Saving Contact ???

    Hello all-

    Needless to say, this is my first interview, and it isn't a simple one overall, (from my perspective at least), but I am not seeing where I can configure to allow this as we will obviously have known customers visiting our portal and going through OPA interviews..... we can NOT deploy this to PROD with current error.   I tried to reach out to support and they told me they didnt know if it was a defect or a setting and if I could not provide THEM with documentation proving it should work, they would consider it a configuration issue and on me to figure out :( :(   So here I am polling the OPA community.....

    The interview is in a tst site, and it is set to allow anonymous and known CP users to complete the interview.  However, if a user who is already a known user/email in our OSvC database tries to complete the interview and submit their information with their known email address, we are getting the following error:
    "Error saving Contact.  Check you have provided a valid email address that is not in use by another user."

    Any help with this would be IMMENSELY appreciated.



    OPA Aug 2017, &amp; OSvC May 2016
  • Bitto Chacko
    Unable to load the OPA hub from the OPM tool65.0
    Topic posted October 16, 2017 by Bitto ChackoGreen Ribbon: 100+ Points 
    Unable to load the OPA hub from the OPM tool


    I am using the latest version of the OPM Tool(Version 12.2.8 - August 2017). I have created a new connection in OPA hub. I am trying to do the mapping settings from the OPM tool. But I am facing an issue while trying to connect the OPA hub from OPM tool. I have entered the hub URL and click on 'GO' button, then it shows a blank white screen only. I have attached the screenshot here. Please help.


    Bitto Chacko

    Oracle Policy Automation 12.2.8(August 2017)

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