Policy Automation for B2C Service

Get Involved. Join the Conversation.

Posts

  • Harriet Franklin
    Welcome to Policy Automation Cloud45.0
    Topic posted June 10, 2015 by Harriet FranklinBronze Medal: 1,250+ Points 
    Title:
    Welcome to Policy Automation Cloud
    Content:

    As you know, Oracle Policy Automation Cloud has been part of the Oracle Service Cloud Portfolio since February 2013. 

    Getting Started? - please check out this introductory Policy Automation Cloud Video to learn more

    Already a user?  - please find the link to the latest documentation  documentation link

     

     

  • Harriet Franklin
    "Try it" download the OPA Mobile App5.0
    Topic posted January 27, 2016 by Harriet FranklinBronze Medal: 1,250+ Points 
    Title:
    "Try it" download the OPA Mobile App
    Content:

    Curious about Policy Automation capabilities?  

    You can download the mobile app on the App store or Google play.  You will have access sample interview projects including:

    • Airline Cancelled/Delayed Flight Compensation, Business License Wizard and Energy Saver for customer self-service, Insurance Picker for tailored policy advice, Know Your Customer - for customer on-boarding

    These demonstrations are publicly available.  To access the OPA app:

    • Download on the AppStore / GooglePlay
    • To access the sample interviews, there is no need to connect to Server
    • When prompted to connect, skip that step.
  • Leomar Cortez
    'Microsoft Word does not appear to be installed'...2
    Topic posted August 29, 2018 by Leomar CortezRed Ribbon: 250+ Points 
    Title:
    'Microsoft Word does not appear to be installed' error when opening Word rules
    Content:

    Do you have resolution for this issue.  I used to be able to open Word rules.  Is it related to 18B upgrade?

    'Microsoft Word does not appear to be installed' error when opening Word rules

    Version:
    18B build 65
  • Filipe Estacio
    A challenge: relating on the fly two entities created...1
    Topic posted February 21, 2018 by Filipe EstacioGreen Ribbon: 100+ Points 
    Title:
    A challenge: relating on the fly two entities created separately
    Content:

    Hi all!

    I have stumbled on the following business requirement, and don't quite know how to solve it. I have some ideas but always seem to stumble on something half way through.

    1. We have a Custom Object A, which is a child of an OSvC incident. Instances of these objects are created by one set of users as part of their normal workflow in an OPA interview.
    2. We then have a Custom Object B, which is also a child of an OSvC incident. Instances of these are created in a different interview, by a different set of users at a different time.
    3. Obj B is a parent of Obj A as defined in the Custom Objects Configuration on OSvC.
    4. On OPA, Obj B is loaded in as an entity via the incident.
    5. On OPA, Obj A is defined as a sub-entity contained by Obj B.

    My requirement is to have a screen in the interview for each loaded instance of Obj B (easy bit). In each of the screens, the interview should show a list of instances of Obj A that have not yet been assigned to a particular instance of Obj B. It should then allow for individual instances of Obj A to be selected and assigned to the Obj B for that particular screen.

    How can this be done? I'm thinking it might have to involve javascript, but hoping it might not!

    Anyone up for the challenge?

    Version:
    17D
  • Mohana Gopal Selvam
    Access Failure IssueAnswered5
    Topic posted November 29, 2016 by Mohana Gopal SelvamSilver Crown: 22,500+ Points 
    Title:
    Access Failure Issue
    Content:

    Hi Gurus,

    I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my project, I got the attached error. But this user like admin, he has all the access. Please let me know, if I miss anything.

    Thanks,

    Mohan

    Image:
  • santhosh xavier
    Accessing OPA through webservices and implement that in...1
    Topic posted June 10, 2015 by santhosh xavierBronze Medal: 1,250+ Points 
    Title:
    Accessing OPA through webservices and implement that in RightNow
    Content:

    How easy it is to access OPA web determination using webservices and present the questions inside a rightnow page preferably through widgets without the use of iFrames.

    if there are any samples out there that I can follow.?

    The custom OPA widget mentioned in this documentation uses iFrames

    http://documentation.custhelp.com/euf/assets/devdocs/february2014/PolicyAutomation/en/Default.htm#Browse/Role/Developer/Incorp_OPA_Interviews_into_RightNow_Cust_Portal/Deploy_configure_sample_widget.htm%3FTocPath%3DBrowse%20by%20Role%7CDeveloper%7CIncorporate%20OPA%20interviews%20into%20RightNow%7C_____5

     

    Thank you,

    Santhosh

  • Julie F
    Add a graph to an interviewAnswered2
    Topic posted July 17, 2019 by Julie FBronze Crown: 15,000+ Points 
    Title:
    Add a graph to an interview
    Summary:
    Want to add a summary graph to effectively a Quiz-type interview
    Content:

    The questions on our interview build up a picture of the user's data which we would like to present back to them at the end of the interview as a graph or a chart.

    Has anyone done this and has an example.

    Can we only do it by embedding some html? If so, can the html use the data collected to build the graph/chart?

  • keerthi P
    Add New Entity Record in OPA javascript plugin2
    Topic posted September 27, 2017 by keerthi PSilver Medal: 2,000+ Points 
    Title:
    Add New Entity Record in OPA javascript plugin
    Content:

    Hi ,

     

    I have a requirement to to add a new record of entity instance in OPA interview based on certain conditions and this should be done on a custom button click.

    In am trying to use the use function "getRows()","getDefaultBlankInstances()" and "addNewRow()".

    Could anyone help me how to use these functions(syntax to use these functions).?

     

    Thanks,

    Sudhir

    Version:
    OPA 12.2.8
    Code Snippet:
  • albert hua
    After embedding the interview in an application, how to...Answered6
    Topic posted May 13, 2018 by albert huaRed Ribbon: 250+ Points 
    Title:
    After embedding the interview in an application, how to enable the Submit button to redirect to...
    Content:

    Hi there,

    We have created an interview and successfully embedded into another application:

    <script src="https://murdoch-opa--tst1.custhelp.com/web-determinations/staticresource/interviews.js"></script>
    <div style="display: inline-block; width:100%">
        <div id="future_learn" style="width: 100%; display: block; margin-left: auto; margin-right:auto; float: left"></div>
    </div>
    <script>
        var el = document.getElementById("future_learn");
        var webDeterminationsUrl = "https://murdoch-opa--tst1.custhelp.com/web-determinations";
        var deploymentName = "FutureLearn_tst";
        OraclePolicyAutomationEmbedded.StartInterview(el, webDeterminationsUrl, deploymentName );
    </script>

    The question is how to set a redirect when user finish the interview and click the Submit button? See image below. Currently it just stays at the page and going nowhere.

    Any advice?

    Many thanks,

    Albert

     

    Version:
    2017
    Image:
  • Kalaimagal Eswaran
    Append Incident in OPA Redirect URL
    Topic posted May 15, 2018 by Kalaimagal EswaranBlue Ribbon: 750+ Points 
    Title:
    Append Incident in OPA Redirect URL
    Content:

    Hi,

    I am using Aug 2016 version of Policy Modeling.  I have simple incident creation interview with some calculation also used a custom controller which only supported by Aug 2016 version of the Policy Modeling.  After this incident creation, the page needs to redirect to a payment page(customer portal page).

    I am facing the following issues:

    1) In Customer Portal the interview loads in iframe only. So, the redirect doesn't render properly from iframe to customer portal page.  

    2)I have configured this payment in a Customer Portal widget.  So I need to append incident ID along with the payment redirect URL.

     

    Can anyone help me out of this?

    Thanks,

    Kalai Eswar

    Version:
    Customer Portal - 3.5, Policy Modeling - Aug 2016

Filter by Date

< < November 2019 > >
S M T W T F S
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30

Filter by Type