Policy Automation for B2C Service

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  • Scott Heidenreich
    Rename OPA Hub URL1
    Topic posted September 4, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Rename OPA Hub URL
    Summary:
    What are the consequences of renaming an OPA test hub URL?
    Content:

    Hello,

    The default URLs given to our test OPA test hubs are confusing to our users.  We would like to rename the test hubs to something easier for them to understand.  For example, we'd like to rename ohioepa-opa-tst1.custhelp.com to ohioepa-opa-dev.custhelp.com

    What kinds of issues will arise from doing this other than the URL references in linked documents?  For example, we have a number of inclusions on the OPA Hub, will all the models know that the URL for their inclusions has changed or will we need to replace or update the inclusions for all the models so that the new URL is registered in each of the models that use the inclusions?  If we need to manually update the URLs in an inclusion that is used, is there a file in the model that holds the inclusions's URL that we could edit to change to the new hub's URL?

    Thank you,

    Scott

    Version:
    19B
  • Steven Robert
    Whitelisting the Service Cloud Widget for OPA
    Topic posted September 4, 2019 by Steven RobertGreen Ribbon: 100+ Points 
    Title:
    Whitelisting the Service Cloud Widget for OPA
    Summary:
    Is OPA Hub whitelisting compatible with a Service Cloud Widget?
    Content:

    A customer is protecting anonymous OPA interviews that are hosted on their intranet via whitelisting (implemented by Oracle via an SR)

    They are now expanding use cases to interviews delivered by the CP widget to logged in contacts.

    HOWEVER, because of the white listing, interviews will not render in the widget.

    We have updated the SR but wondering if anyone has experienced this before - is it possible to whitelist the OPA widget?

     

  • Steven Robert
    Interview extension built in VBCS15.0
    Topic posted August 30, 2019 by Steven RobertGreen Ribbon: 100+ Points 
    Title:
    Interview extension built in VBCS
    Summary:
    Can a Oracle Visual Builder application be used for Interview Extension
    Content:

    A customer has a requirement to select a location via a custom control - not a mapping tool as such, but select a spot via multiple filters.

    It is proposed to build this tool in VBCS. Is it possible to utilise a VBCS application (single page) as an Interview Extension in an Interview?

    Thanks!

  • Scott Heidenreich
    Timing of OPA Mobile App release with older version modelsAnswered65.0
    Topic posted August 23, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Timing of OPA Mobile App release with older version models
    Summary:
    Will a new version OPA Mobile app run older version OPA mobile models?
    Content:

    Hello,

    Once a new OPA Mobile app has been released for a version, if a mobile user downloads it, will the new version of the app still run models deployed to an older version of OPA?  For example, if the mobile app is for 19C and the OPA hub is 19C but the OPA Model is 19B, will the 19C version of the app run the 19B version of the OPA Model, or does it need to be upgraded and redeployed to the hub?

    Thanks,

    Scott

    Version:
    19B
  • Scott Heidenreich
    Infer instance for a mapped in entityAnswered3
    Topic posted August 2, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Infer instance for a mapped in entity
    Summary:
    How do I infer (add) an entity instance that is also mapped in from OSvC?
    Content:

    Hello,

    I have a custom object child for incidents.  This is for an OPA Mobile model, so dynamic load is not available via query. When OPA loads the incident to the mobile device, it automatically loads the child information associated with the incident.  This is good.  During the OPA Interview, the user may decide to select a different child from a list presented via an excel rule.  The excel rule is necessary because the dynamic query does not work from within the mobile OPA app.

    I would like to infer a new instance of the child and copy the alternate child as an additional child record for the incident. However, OPA seems to not allow this, because the entity is mapped in from OSvC.  This seems overly restrictive - but I haven't figured out how to get around this restriction.  If the user was using an input container the user would be able to add another instance, but apparently OPA can't infer a new instance via rule.

    Is there anyway to accomplish this?

    Thank you,

    Scott

    Version:
    19a
  • jeffrey gwilliams
    get details of uploaded file attachments2
    Topic posted June 11, 2019 by jeffrey gwilliams 
    Title:
    get details of uploaded file attachments
    Summary:
    need to show list of uploaded filenames from upload control
    Content:

    is there a  simple way to see a list of uploaded file names. I want to show a confirmation screen with the original file names for the uploaded documents. I can manage a list of the uploaded files by type (passport, drivers licence etc) but want an interviewee to eyeball the document list. 

    Version:
    19B
  • Julie F
    Add a graph to an interviewAnswered2
    Topic posted July 17, 2019 by Julie FGold Trophy: 10,000+ Points 
    Title:
    Add a graph to an interview
    Summary:
    Want to add a summary graph to effectively a Quiz-type interview
    Content:

    The questions on our interview build up a picture of the user's data which we would like to present back to them at the end of the interview as a graph or a chart.

    Has anyone done this and has an example.

    Can we only do it by embedding some html? If so, can the html use the data collected to build the graph/chart?

  • Scott Heidenreich
    How to create a link from within an Excel rule.Answered35.0
    Topic posted August 27, 2018 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    How to create a link from within an Excel rule.
    Content:

    Hello,

    I'm using an excel rule to  create infer entity instances of "the narrative".  The applicant answers follows the instructions and answers the questions that show up on the screen as each entity instance appears.  For some of the instructions that are contained in "the narrative instructions" attribute, I would like to offer links to answers in the knowledge base.  But so far I haven't figured out how to get OPA to interpret the a href html command as a link rather than just text.  Is there a way to do this from inside an excel rule?

    Thanks,

    Version:
    18B
  • qi yipeng
    How to pass the name of the policy model to the field of the...Answered45.0
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Summary:
    How to pass the name of the policy model to the field of the custom object of the service cloud
    Content:

    Can I map the name of the OPA policy model to the field of the custom object?

  • qi yipeng
    create incident For anonymous users in opa1
    Topic posted June 13, 2019 by qi yipengRed Ribbon: 250+ Points 
    Title:
    create incident For anonymous users in opa
    Summary:
    create incident For anonymous users in opa
    Content:

    In OPA, when I create an incident for an anonymous user object, it prompts the primary contact.contact when mapping the output table from the global entity. I don't know how to do it to successfully create an incident. Can anyone give me some advice?

    Version:
    19B

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