Reporting and Analytics for Service

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TopicAnswer ID report for Mutltiple Language InterfacesAnswered5.011167Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicWho typed in that keyword?11216Joan JonesBronze Trophy: 5,000+ PointsOctober 29, 2011
TopicThread lengthAnswered42262wundys Gold Medal: 3,500+ PointsOctober 29, 2011
Topicone report to show total number of notes and incidents for...21041mmahoney Silver Medal: 2,000+ PointsOctober 29, 2011
TopicConcluded Verses Completed?Answered11751becdubie October 29, 2011
TopicChanges to Keyword Search report?21749Jeff MurrayGreen Ribbon: 100+ PointsOctober 29, 2011
TopicCustom Script to display duplicate Contacts21630Stephen PickettSilver Trophy: 7,500+ PointsOctober 29, 2011
TopicHow can I report on the first status change where it occured...Answered11059AaronCheng Silver Medal: 2,000+ PointsOctober 29, 2011
TopicExporting Dashboards to Excel1951Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicKeyword searches help!11146GarethEvans October 29, 2011
TopicRemoving Duplicate Reference # In Queue ReportingAnswered11727justinem Blue Ribbon: 750+ PointsOctober 29, 2011
TopicOpen incident with double clickAnswered51476Robert PoldervaartBlue Ribbon: 750+ PointsOctober 29, 2011
TopicReport on incident age by working days41499Hans Silver Medal: 2,000+ PointsOctober 29, 2011
TopicIncident Assigned vs. Resolved Date Report11178kwallace October 29, 2011
TopicQueued Reports not functioning71012clint hegneyBronze Medal: 1,250+ PointsOctober 29, 2011
TopicFirst Contact Resolution (FCR) ReportAnswered93095lflook Blue Ribbon: 750+ PointsOctober 29, 2011
TopicProper Syntax for sum of all edited incidents except...21470philipkaso Red Ribbon: 250+ PointsOctober 29, 2011
TopicCiting Answers11111William McMahonBlue Ribbon: 750+ PointsOctober 29, 2011
TopicClick Track Report21836mjacob October 29, 2011
TopicReporting on the latest incident out of several for one...11543A.Nelson Red Ribbon: 250+ PointsOctober 29, 2011
TopicFiltering incidents by categoryAnswered2907Kevin ParkOctober 29, 2011
Topiccustomizing default answers31113ploggy Green Ribbon: 100+ PointsOctober 29, 2011
TopicAnswer search report that 'previews' on double click...Answered102808Chris MartinBronze Crown: 15,000+ PointsOctober 29, 2011
TopicMeasuring transactions per incidentAnswered21691zosilver Green Ribbon: 100+ PointsOctober 29, 2011
TopicCan Analytics measure file downloads?11376MikeD Blue Ribbon: 750+ PointsOctober 29, 2011
TopicQueue Report that shows Queues based on time of day5506smac368 Blue Ribbon: 750+ PointsAugust 25, 2011
TopicDashboard Incorrect display in scheduled e-mail2440Mike C.Green Ribbon: 100+ PointsAugust 23, 2011
TopicReport on Incidents and Contact account views by staff...5.00436Jamie ReganAugust 3, 2011
TopicHide column with no value1662Alan ChengBronze Medal: 1,250+ PointsJune 24, 2011
TopicCounts on the report "Visits by browser and operating...2608Sathish GopalanJune 14, 2011

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