Reporting and Analytics for Service

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TopicHow do you score the success of your FAQ's?11225Brad CortesOctober 29, 2011
TopicMake Filter Selectable on Outer Join Filter?1780Dilan Red Ribbon: 250+ PointsOctober 29, 2011
Topicreport to output the incident threadAnswered1473Nik TBronze Medal: 1,250+ PointsOctober 29, 2011
TopicInline Editing using Opportunity Fields (Strategies,...21435UWFSteph October 29, 2011
TopicAdministrator performance tracking?21592Denise MeehanSilver Medal: 2,000+ PointsOctober 29, 2011
TopicBest way to determine how many Answer proposal an agent...21372jamie23aks Bronze Medal: 1,250+ PointsOctober 29, 2011
TopicIssue in Analytic report joinsAnswered22226rahulg Blue Ribbon: 750+ PointsOctober 29, 2011
TopicContact last login date and sortAnswered123731BrianL Red Ribbon: 250+ PointsOctober 29, 2011
TopicReporting survey results based on a survey question5.011581Meredith October 29, 2011
TopicReporting on Surveys taken the same day they are sent41425Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicContact 3 or more strAnswered5.041034Patricia StaffieryBlue Ribbon: 750+ PointsOctober 29, 2011
TopicProblem with Analytics since 2011Answered710167850QA_report.bmpAndrei SoimareanuGreen Ribbon: 100+ PointsOctober 29, 2011
TopicNested count in a grouped report2970dchando Green Ribbon: 100+ PointsOctober 29, 2011
TopicHow to get the first record in the threads table for an...63678rheintze Green Ribbon: 100+ PointsOctober 29, 2011
Topic% of incidents solved with no response sentAnswered41626Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicHow to reset rel_due when incident is updated72349jht Bronze Trophy: 5,000+ PointsOctober 29, 2011
TopicSetting 'Record Limit' omits report data625862763Offshore - Top 10 English Queries Yesterday 113249.xmlChrisCarter Bronze Medal: 1,250+ PointsOctober 29, 2011
TopicTime between Created IncidentsAnswered43322justinem Blue Ribbon: 750+ PointsOctober 29, 2011
TopicReport: Number of Incidents Assigned to a Certain Group and...4961Michael LGold Medal: 3,500+ PointsOctober 29, 2011
TopicAgent Last LoginAnswered125319fcmazz Blue Ribbon: 750+ PointsOctober 29, 2011
TopicMatching Zip CodesAnswered31800CharmCityChuck Bronze Medal: 1,250+ PointsOctober 29, 2011
TopicDisplay case information from last case by product3926JLFolkman Silver Trophy: 7,500+ PointsOctober 29, 2011
TopicFilter to Remove Quotes - ""21406Jeff CallahanSilver Medal: 2,000+ PointsOctober 29, 2011
TopicNumber of incidents transferred to certain queuesAnswered21090JLFolkman Silver Trophy: 7,500+ PointsOctober 29, 2011
TopicTotals by Yesterday and Total per month to dateAnswered22145Mons Red Ribbon: 250+ PointsOctober 29, 2011
TopicFilter expression that works like 'in()'61450MikeP Gold Trophy: 10,000+ PointsOctober 29, 2011
TopicNumber of Days to Solve an Incident11047AletheaChriston October 29, 2011
Topicdoing calculations with numbers with decimal placesAnswered41226Alan ChengBronze Medal: 1,250+ PointsOctober 29, 2011
TopicHow to show a concatenated value for the 'Product'...5.062770Chris MartinBronze Crown: 15,000+ PointsOctober 29, 2011
TopicAll the text from a survey is not viewing in report?31222Denise MeehanSilver Medal: 2,000+ PointsOctober 29, 2011

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