Reporting and Analytics for Service

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TopicAnswers Viewed/Incident Create Report21142Colbs Blue Ribbon: 750+ PointsOctober 29, 2011
TopicDate report was run stampAnswered41159Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
Topicreturn the transaction created date when Custom field menu...2932Rebecca DwyerRed Ribbon: 250+ PointsOctober 29, 2011
TopicDisposition Count and Percentage of TotalAnswered619691452disposition.jpgJeff CallahanSilver Medal: 2,000+ PointsOctober 29, 2011
Topicincident.thread_type5.0216684893Count_of_customer_threads_and_description_100145.xmlMark KehoeGold Trophy: 10,000+ PointsOctober 29, 2011
TopicFunction to convert account id to string (transactions...Answered2863Hans Silver Medal: 2,000+ PointsOctober 29, 2011
TopicPulling contacts in distrbutions lists11519Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicRemove words 'No Value'11835AL Red Ribbon: 250+ PointsOctober 29, 2011
TopicDisplay report settings based on profileAnswered610841nisheeth29 Red Ribbon: 250+ PointsOctober 29, 2011
TopicIs there a report that tracks referring sites to our End...31632bjs Red Ribbon: 250+ PointsOctober 29, 2011
TopicUsing IF statement in Columns21799jskaraus Red Ribbon: 250+ PointsOctober 29, 2011
TopicUsing 'last' function1981Jaydeep WaghGreen Ribbon: 100+ PointsOctober 29, 2011
TopicHow do we have incidents not count against the service level11085Matthew CoakleyRed Ribbon: 250+ PointsOctober 29, 2011
TopicFiltering by e-mail address domainAnswered21485Joshua Gold Medal: 3,500+ PointsOctober 29, 2011
TopicCustom Reports to do bulk update of records21004compassionAU Silver Trophy: 7,500+ PointsOctober 29, 2011
TopicQuestions Avoided by Answer21601SabrixDaniel Blue Ribbon: 750+ PointsOctober 29, 2011
TopicReporting on Opt Ins3787mmahoney Silver Medal: 2,000+ PointsOctober 29, 2011
TopicHow to keep track of transactions on a particular incident1483Bipin MittalOctober 29, 2011
TopicScheduled custom report has first line /row with title of...31629MikeD Blue Ribbon: 750+ PointsOctober 29, 2011
TopicCreating tasks report that shows tasks associated with...Answered11496Rachell Red Ribbon: 250+ PointsOctober 29, 2011
TopicMonthly Agent Activity Report RecipientsAnswered11203Joel TurnerGreen Ribbon: 100+ PointsOctober 29, 2011
TopicSunday Night Volume ReportAnswered41897lflook Blue Ribbon: 750+ PointsOctober 29, 2011
TopicReal-Time Agent Chat StatusAnswered34647Marv FerrerSilver Trophy: 7,500+ PointsOctober 29, 2011
TopicAge of Incident5.093297Chris MartinBronze Crown: 15,000+ PointsOctober 29, 2011
Topicdescription of reports21502ploggy Green Ribbon: 100+ PointsOctober 29, 2011
TopicCalculating Email Response Time43935David NguyenRed Ribbon: 250+ PointsOctober 29, 2011
TopicNumber of Incidents Updated by agent/total2791Match1 Blue Ribbon: 750+ PointsOctober 29, 2011
TopicReport on incidents grouped by organization for 20 most...Answered31084Hans Silver Medal: 2,000+ PointsOctober 29, 2011
TopicDeclined ChatsAnswered5.041265eyespike1 Bronze Medal: 1,250+ PointsOctober 29, 2011
TopicCounting number of incidents per category by org21657ksmithSerSol Gold Medal: 3,500+ PointsOctober 29, 2011

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