Reporting and Analytics for Service

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TopicReport on (un)blocked learned links31013Hans Silver Medal: 2,000+ PointsMay 17, 2019
TopicUsing Engagement Engine Logging to log in-page dataAnswered5.04126Shiloh MadsenBronze Trophy: 5,000+ PointsMay 16, 2019
TopicTime in Status (Transactions Calculation w/ Custom...5.05152224381Time_in_Status.zipBastiaan van der KooijGold Crown: 30,000+ PointsMay 16, 2019
TopicReport showing Navigation setAnswered437David RadtkeRed Ribbon: 250+ PointsMay 15, 2019
TopicReport to show categories in the exact same order they are...5.0846Janusz JasinskiBronze Crown: 15,000+ PointsMay 10, 2019
TopicGet Total Waiting Time of a requestAnswered656Geetha AmruthaBronze Trophy: 5,000+ PointsMay 9, 2019
TopicReport on Incident Status history676Boby JacobGreen Ribbon: 100+ PointsMay 9, 2019
TopicDocumentation on Agent Overview & Service Overview...235Jeevthan JGreen Ribbon: 100+ PointsMay 9, 2019
TopicFetch Report Results using Custom Script of ReportAnswered336Tushar GuptaSilver Medal: 2,000+ PointsMay 8, 2019
TopicGet No. of Days Open for incident Excluding Holidays in a...Answered1447Lakshay BhallaSilver Medal: 2,000+ PointsMay 7, 2019
TopicGet relative incident information by statusAnswered1068Geetha AmruthaBronze Trophy: 5,000+ PointsMay 7, 2019
TopicHow to add filter to filter out column with values as...Answered1145ashish bodhaleRed Ribbon: 250+ PointsMay 6, 2019
TopicUser Defined list and No Values545kate JamesMay 6, 2019
TopicReport automation to the users available in the report243Boby JacobGreen Ribbon: 100+ PointsMay 3, 2019
TopicReport to only show first/last record of record groupAnswered1482mor bmGreen Ribbon: 100+ PointsMay 1, 2019
TopicZero months filter561zero-months.JPGkerry walkerGold Medal: 3,500+ PointsApril 30, 2019
TopicNumber of public answers to a particular date in the past126Petra MihocikovaApril 30, 2019
TopicTable name to get instances link016Koteswararao YenikepalliBronze Medal: 1,250+ PointsApril 29, 2019
TopicTrying to check the usages of custom fieldsAnswered131Ajay YadavSilver Trophy: 7,500+ PointsApril 29, 2019
TopicKeyword Search for Customer Entry Fields5.0956Anya YounkinGreen Ribbon: 100+ PointsApril 25, 2019
TopicCreate new report record from a web form123mor bmGreen Ribbon: 100+ PointsApril 25, 2019
TopicChat Supervisor Queue Snapshot reportAnswered433chidambaram CTBronze Trophy: 5,000+ PointsApril 24, 2019
TopicBest Practice for Quick Search Reports329Service Request Quick Search_ Europe 101709.xmlJepee CeloricoSilver Medal: 2,000+ PointsApril 23, 2019
TopicTableau reporting software339kerry walkerGold Medal: 3,500+ PointsApril 23, 2019
TopicOpportunity Performance Reporting121Neil Gold Medal: 3,500+ PointsApril 23, 2019
TopicStaff Account Login Report - Monthly totalsAnswered442Hanna PageBlue Ribbon: 750+ PointsApril 23, 2019
Topicgetting repeated value in custom report126Non Prod Chat Transcript Custom 107067.xmlAjay YadavSilver Trophy: 7,500+ PointsApril 23, 2019
TopicReports on engagement engine115Ajay YadavSilver Trophy: 7,500+ PointsApril 16, 2019
TopicExclude an hour from date filterAnswered761Harriet KlymchukGreen Ribbon: 100+ PointsApril 12, 2019
TopicReporting on what email address an incoming query was sent...3112Toby ThomasBronze Medal: 1,250+ PointsApril 12, 2019

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