Reporting and Analytics for Service

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TopicOldie Moldy - Analytics Cookbook Recipe5.0472Oldie Moldy.zipLuuk Bronze Crown: 15,000+ PointsJanuary 17, 2019
TopicConsolidated Dashboard - Analytics Cookbook Recipe5.03195926183Consolidated_Dashboard.zipMehrzad KootarRed Ribbon: 250+ PointsJanuary 16, 2019
TopicExtract the middle section of thread noteAnswered1117Neil Silver Medal: 2,000+ PointsJanuary 15, 2019
TopicDynamic Text Field3158Brian SmithRed Ribbon: 250+ PointsJanuary 14, 2019
TopicSum of integers in report column out of integer range426Pavan Satish AnnavarapuGreen Ribbon: 100+ PointsJanuary 14, 2019
Topicdistinct group_concatAnswered3061Scott HeidenreichSilver Medal: 2,000+ PointsJanuary 14, 2019
Topic'Expanded Report Audit Log'641santhosh xavierBronze Medal: 1,250+ PointsJanuary 13, 2019
TopicCreate CX reports to display on tablets113Allan RossGreen Ribbon: 100+ PointsJanuary 13, 2019
TopicAdd new note/thread from report221Lorna RickettBronze Trophy: 5,000+ PointsJanuary 11, 2019
TopicUsing Score as a variableAnswered530kerry walkerGold Medal: 3,500+ PointsJanuary 9, 2019
TopicHelp with an Alert430Queue Stats IN.xmlPavol ProckaSilver Crown: 22,500+ PointsJanuary 8, 2019
TopicIs there a way to add the Report ID (AcId) to the...429Gregg KoselSilver Medal: 2,000+ PointsJanuary 3, 2019
TopicExclude weekends from the create date and closed dateAnswered76128Santhosh Kumar YerramallyBlue Ribbon: 750+ PointsDecember 30, 2018
TopicReport Export to Excel formatting issue.542Dan HigdonGreen Ribbon: 100+ PointsDecember 27, 2018
TopicShow Warning Message in ReportAnswered526chidambaram CTGold Medal: 3,500+ PointsDecember 26, 2018
TopicCount the number of customers who make chat dailyAnswered5.0324Aaron LiuDecember 25, 2018
TopicExcel template date format issueAnswered216Alvaro CoutoSilver Medal: 2,000+ PointsDecember 20, 2018
TopicDisplay Dashboard on homepage41185Jayme GoforthGreen Ribbon: 100+ PointsDecember 19, 2018
TopicIs it possible to show the Report Definition as a report...5.0337Ken SandsRed Ribbon: 250+ PointsDecember 18, 2018
TopicReport information about custom objectsAnswered1143Scott HeidenreichSilver Medal: 2,000+ PointsDecember 18, 2018
TopicCustom report data display is wrong215Aaron LiuDecember 18, 2018
TopicTier1 Univ Sessions == session_summary.tot_sessions ?Answered211Sebastiaan DraaismaBlack Diamond: 60,000+ PointsDecember 17, 2018
TopicCount recieved emails5.0334Nick PizzoDecember 13, 2018
TopicLimit number of records to 1941chidambaram CTGold Medal: 3,500+ PointsDecember 12, 2018
TopicReport email schedule set upAnswered552Scheduling.docxLaura WalkerRed Ribbon: 250+ PointsDecember 4, 2018
TopicReport to Display the Distribution List for a Rule323JLFolkman Silver Trophy: 7,500+ PointsDecember 4, 2018
TopicAudit Log Report - Who & Description ColumnAnswered538chidambaram CTGold Medal: 3,500+ PointsNovember 30, 2018
TopicDisabled Accounts & Report Schedules?227Joe P.Bronze Medal: 1,250+ PointsNovember 30, 2018
TopicChat Offer Statistics & ROI Report015Matt MillerBronze Medal: 1,250+ PointsNovember 30, 2018
TopicReport on incidents solved by the original assigned agent1171Nancy FranchinoGreen Ribbon: 100+ PointsNovember 29, 2018

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