Reporting and Analytics for Service

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Topicone report as input for another (similar to SQL...425Kai ZahnGreen Ribbon: 100+ PointsMarch 12, 2019
TopicLogged in agent flag/attribute09Sebastiaan DraaismaBlack Diamond: 60,000+ PointsMarch 12, 2019
TopicExpired Incident reference #Answered5.05204Kim DanteSilver Medal: 2,000+ PointsMarch 10, 2019
TopicUsing data_group function to show two separate date formats?Answered345JUSTIN SPIEGELMarch 7, 2019
TopicOrganization Phone # Look Up438Hanna PageBlue Ribbon: 750+ PointsMarch 5, 2019
TopicHow to get the COUNT total138Nicolas AlmarzaMarch 4, 2019
TopicChat Occupancy By Hour422Marv FerrerSilver Trophy: 7,500+ PointsMarch 4, 2019
TopicReport to show search textAnswered748chidambaram CTBronze Trophy: 5,000+ PointsMarch 4, 2019
TopicHow to Mask Year in Date of Birth537Bday.txtAnena HengMarch 4, 2019
TopicDisplay Product ID on ReportAnswered454JLFolkman Silver Trophy: 7,500+ PointsFebruary 28, 2019
TopicChat session and skills321Lorna RickettBronze Trophy: 5,000+ PointsFebruary 27, 2019
TopicEmail Notification Rule: Chain - Action Issue347JUSTIN SPIEGELFebruary 26, 2019
TopicVariable as filter536Lorna RickettBronze Trophy: 5,000+ PointsFebruary 26, 2019
Topicrecord deletion audit027Jun YanFebruary 26, 2019
TopicLinked Reports in GraphsAnswered135Incidentes por hora para hoy 100198.xmlJoaquin OlloFebruary 25, 2019
Topic'Expanded Report Audit Log'869santhosh xavierBronze Medal: 1,250+ PointsFebruary 23, 2019
TopicShow the number of logins and the number of incidents at the...340Alvin BaekFebruary 20, 2019
TopicCustom report extract from Oracle Service Cloud367Guru PerumalRed Ribbon: 250+ PointsFebruary 19, 2019
TopicR13.19A OTBI Direct Database Query Privilege Change035R13.19A OTBI Direct Database Query Change.pdfLing XiangGold Trophy: 10,000+ PointsFebruary 19, 2019
TopicSearch stats and clickstream actions019drilldown-result.PNGMakarand MalandkarBlue Ribbon: 750+ PointsFebruary 19, 2019
TopicGetting Standard Deviation of task completion014Alvin BaekFebruary 18, 2019
TopicIs it possible to search for reports by alerts?Answered241Joshua MeisterFebruary 14, 2019
TopicTime is calculating even after logging out014Venkata jeevan MentaFebruary 14, 2019
TopicReport to get the information137Kalpana RathoreFebruary 12, 2019
TopicPull Another Contact ID Based on Unique Custom Field015James BBlue Ribbon: 750+ PointsFebruary 12, 2019
TopicChannel Options in Reporting filter424chidambaram CTBronze Trophy: 5,000+ PointsFebruary 11, 2019
TopicMaxed out chats123Maxed Out Chats - Reporting Mockup.xlsxEdgardo LinerosGreen Ribbon: 100+ PointsFebruary 8, 2019
TopicHow to know the Source URL of the ChatAnswered339Chat Referrer 106960.xmlAjay YadavRed Ribbon: 250+ PointsFebruary 8, 2019
TopicHow to export archived incidents programmatically?Answered10181Clemens-Christoffer MeyreissBronze Medal: 1,250+ PointsFebruary 4, 2019
TopicReport suppliers338Dean NieuwerfFebruary 4, 2019

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