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TopicHow to route SR to queue based on Account object attributes01Ori AvivYesterday
TopicDemo account for OEC01ThiyagGold Medal: 3,500+ PointsYesterday
TopicOEC Knowledge Authoring Rich Text Editor issue212JustRhiannaSilver Crown: 22,500+ PointsDecember 3, 2019
TopicHow the Service Request can be billed to Customer131Ekansh JainBronze Medal: 1,250+ PointsDecember 3, 2019
TopicAbility to see history of approvals in SR object5.0186ReghuBronze Crown: 15,000+ PointsDecember 3, 2019
TopicOracle Engagement Cloud Spaces114Matias BuonavolontaBronze Medal: 1,250+ PointsDecember 3, 2019
TopicIs it possible to create an HRHD SR based on HDL/Rest API...112Sophie HarrisBronze Medal: 1,250+ PointsNovember 6, 2019
TopicSetting up the web channel016Rohit ApsangiGold Medal: 3,500+ PointsOctober 3, 2019
TopicHR help desk SR: required fields are not populated127Volodymyr FaranosovBlack Diamond: 60,000+ PointsSeptember 27, 2019
TopicManually Define SLA Access Level end date117Yair LahavRed Ribbon: 250+ PointsSeptember 27, 2019
TopicImplementing chat5.08184Lalfaro Red Ribbon: 250+ PointsSeptember 19, 2019
TopicOracle Engagement Cloud forever stuck fetching data and...137byron stearnsAugust 8, 2019
TopicOracle Engagement Cloud: Chat capabilities4.55626Pramod Vasudeva MurthyBlack Diamond: 60,000+ PointsJuly 31, 2019
TopicCustomer Data Management036Balakumar RajendranRed Ribbon: 250+ PointsJuly 24, 2019
TopicRound robin queue SR is not assigning to logged out users5.0495Indhupriya NatesanJuly 5, 2019
TopicPartner CTI service5.0148byron stearnsJune 24, 2019
TopicReassign service requestAnswered5.013193Shaheela DBronze Medal: 1,250+ PointsJune 24, 2019
TopicNew SLA assignment031Sourabh ShendeGreen Ribbon: 100+ PointsJune 18, 2019
TopicUnable to delete drop down value in service request objectAnswered596Shaheela DBronze Medal: 1,250+ PointsJune 12, 2019
TopicHow to see error in Action plan - SR creation?Answered5.015264Action plan error.PNGReghuBronze Crown: 15,000+ PointsMay 9, 2019
TopicReopen closed SRAnswered5.019268Rohit ApsangiGold Medal: 3,500+ PointsApril 25, 2019
TopicImporting Service Categories for multiple language5.0058ReghuBronze Crown: 15,000+ PointsApril 4, 2019
TopicCapture last response date for service requestAnswered5.02114Rohit ApsangiGold Medal: 3,500+ PointsMarch 27, 2019
TopicImported Custom Status is not displaying in SRAnswered5.09192Rasheed AhamedGold Medal: 3,500+ PointsMarch 26, 2019
TopicConfigure the Prefix and Radix for Service RequestsAnswered5.08225Mohana Gopal SelvamSilver Crown: 22,500+ PointsMarch 11, 2019
TopicWork Order Creation - OFSC5.01105Saurabh SharmaBlue Ribbon: 750+ PointsMarch 6, 2019
TopicSurvey / Feedback on Incident Clousure5.04148ThiyagGold Medal: 3,500+ PointsFebruary 26, 2019
TopicCTI in engagement cloud - Service5.01221ThiyagGold Medal: 3,500+ PointsFebruary 15, 2019
TopicMy Services Users vs Service Console Users in CRM InstanceAnswered5.0277Satish BudduFebruary 14, 2019
TopicObject Name for Scheduled processAnswered5.0172Rohit ApsangiGold Medal: 3,500+ PointsFebruary 10, 2019