B2B Service

Get Involved. Join the Conversation.

Comments

  • Thiyag

    Have sent you a mail regarding the same, Please respond accordingly. Thanks

  • Thiyag

    Thanks Veena

  • Carrie Belichick

    Thiyag … Please email me directly for instructions.  Your partner credentials most likely need to be linked to your Oracle login.  Carrie.Belichick@oracle.com.  Thanks.

  • Veena Verma

    Thiyag, I forwarded your request to the person responsible. She will respond to this.

  • John Wilson Cusi

    Closing this thread as we have figured out the solution.

  • John Wilson Cusi

    Hi Fritz,

    Sorry but can you explain further?

    in the background modifying the default page so that multiple attributes of either the person or organization in TCA are referenced with the search.
    

    Do you have a reference on how to do this?

    Is the requirement to follow either or the party type person or organization through and association between the parties, or reference both parties.  I recommend the latter option.
    

    Maybe I didn't understand the question, but our requirement states that in a single Search Page, we should be able to search "Customers". Customers are either a Person or an Organization. The Search Page should search through both Party types, then display matching results in the page. Then when we click from the result, the corresponding page is then display (Contacts Page if the selected match is a person / Accounts Page if the selected record is an Organization)

  • Fritz Cooper
    • posted via email reply December 9, 2019
    • Permalink
    John, this may be done, I believe, in the background modifying the default page so that multiple attributes of either the person or organization in TCA are referenced with the search.  Is the requirement to follow either or the party type person or organization through and association between the parties, or reference both parties.  I recommend the latter option.
    
    
    
    Best regards,
    
    Fritz A. Cooper
    
    Fritz A. Cooper CSCP CPIM
    Principal Consultant - Oracle CX
    Infosys, Limited
    1.704.654.9979
    [cid:image004.png@01D48DB0.DE81B530]
    
    
    
    
    
  • JTatCB

    We have the rich text editor issue and it's fixed in 19D. In the meantime, another work around, besides logout or refresh, is to collapse the ribbon and that will allow the rich text editor to appear again. 

    We also found that we can paste from IE, but not Chrome.

    Jerry

     

  • Justin Anderson

    Ekansh,

    You may want to take a look at the Invoicing capability that we built into the Service Logistics process.  Service Logistics allows you to create a work order associated to a service request, and as part of the work order debrief you can capture the time and labor along with the cost of any parts sold to the customer.   The submitted time and labor gets passed to accounts payable to issue an invoice.

    The documentation talks a lot about field service work orders, which is a prime use case for service logistics, but the generic ability to capture the debrief of the work order and issue an invoice may be useful to you.   In your case, if you do not have any parts involved, you could capture work orders with line items that only have time and labor.

    https://docs.oracle.com/en/cloud/saas/service-logistics/19d/fasgs/get-started-with-your-implementation.html#FASGS3230232

     

     

  • Justin Anderson

    Reghu,

    If you have an HTML UI that displays the Approval history, you can use the mashup feature in App Composer to embed that UI in a subtab on the SR layout.   Similarly, App Composer gives you an option to embed an Analytics report in a subtab.

    However, when you add a custom button or link in App Composer, it does not have an ability to automatically navigate the user to that subtab, so the user will need to manually click on the subtab to view the information.

  • Justin Anderson

    Matias,

    I encourage you to consider Oracle Visual Builder as a better alternative for your use case.  Visual Builder is the same tool we use to develop and host the Digital Customer Service portal in Fusion Sales and Service.  Visual Builder is Oracle's flagship low-code development platform and uses the latest HTML/JavaScript frameworks, so it supports a rich array of use cases.  Oracle is also aggressively investing in new prebuilt UI components as part of the JET Cookbook, which you can use to quickly assemble your desired portal.
    https://www.oracle.com/application-development/cloud-services/visual-builder/

  • JustRhianna

    Any thoughts?

  • JustRhianna

    No ideas?

  • John Wilson Cusi

    Hi Nags,

    Option 1: Get Attachment details via Rest API in script and try to add a Relationship to account and remove relationship to Account , If it is not working . 

    I was leaning towards approach before, however being a new practitioner I am not yet familiar with how and Attachment Record is related/associated to an object. But it's a good thing to hear that we shared the same idea, that makes me want to pursue finding out how this works.

    Will try his option and will let you know if I can make it work.

  • Nagappan Vairavan

    Hi Shivam,

    There is No standard API available in OEC to send out SMS, You need an external or in house API (Which will send SMS based on parameters).

    You can consume that API in any of your scripts and fire and notify when needed.

    Thanks

    Nags.