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  • Maria Neves

    Thank you very much Sebastiaan

    I'll study more about this.

    Regards.

  • Prashant Chirania

    Hi yo-t

    Please use following markup -

    <inlay-oracle-chat-pac id="chatPAC" class="inlay" site-url="yourCPInterface.widget.custhelp.com"></inlay-oracle-chat-pac>

    <script id="oit-loader" src="https://yourCPInterface.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js" async></script>

    Note - site-url attribute does not take protocol. For PAC inlay the correct attribute is 'confirm-action' which is already set to default value of 'fireEvent' so you don't need to set it.

    OIT_CORS_WHITELIST - should be set to yourCPInterface\.custhelp\.com

  • Anne Ly
  • Sebastiaan Draaisma

    Ok, having the answer visible in the search results by searching the id in the keyword field is your confirmation the answer is visible. It seems there is an issue with the widget. Maybe a filter configuration that excludes a newly created prod id.

    When it comes to the 301 error code...

    A *301 Moved Permanently* is an HTTP response status code indicating
    that the requested resource has been permanently moved to a new URL
    provided by the Location response header. The 3xx category of
    response codes are used to indicate redirection messages to the client,
    such that the client will become aware that a redirection to a different
    resource or URL should take place.

    Check this answer: What is causing the "Upload failed Moved Permanently" error when using CyberDuck version 4.5.2?

    You have an incorrect VHOST name.  If you are using an alternate VHOST instead of the Primary VHOST, you will receive this error when trying to upload or delete files within the customer portal pages.

    So instead of using your .custhelp.com in your webdav connection you have to use .yourdomain.com

  • Maria Neves

    Sure, I did this test and the answers id is ok, but I saw the error was report_id of all answers, I change this code and now when I try to upload this file the Cyberdyck WebDav print "unexpected response 301 moved permanently)" and I don't can change the file "list.php"

  • Sebastiaan Draaisma

    Create a report with prod_vis.enduser.id to be sure and make sure the visibility has been set to the correct interface.

    Also, check the answer id for the answer not visible on the CP and perform a keyword search on the answer id
    custhelp.com/app/answers/list/st/5/kw/11 (where 11 is the answer id)

    If the answer can be found on your CP, the answer has been configured correctly. In that case you need to check which product it has been set for. If the product is a child level, be sure the parent is also set to visible.

  • Maria Neves

    Yes, I checked this information and its all ok, is set to public and assigned to correct product

  • Sebastiaan Draaisma

    Make sure that the status for your answers has been set to public and that they have been assigned to a product with end-user visibility. When using privileged answers make sure the contact signed into the customer portal has the correct access level applied to the SLA and that the SLA has been assigned to this user.

  • Tushar Gupta

    Have got the answer.

    Garbage values were being passed in the Organization Name while trying to fetch the organization using the name passed by the user. After removing the garbage values it works perfectly.

     

  • Maruvada Manoj

    Hello Tushar

    Thanks will do as per your process!

    Regards

     

  • Tushar Gupta

    Hi Maruvada,

    For hiding the Icon, it would be best for you to extend the Standard widget and doing the changes in the Extended CSS file.

    Thanks

  • Maruvada Manoj

    Hi Tushar,

    Thanks for response. Need to remove icon completely which i figured it by removing the below code snippet. It will be helpful if you can you tell me how to hide the icon?

    <rn:widget path="knowledgebase/RssIcon2" icon_path="" />
    

    Regards

  • Tushar Gupta

    Hi Maruvada,

    Do you want to completely remove the widget or just hide the icon while stile having the functionality?

    Thanks

  • ashish bodhale

    ohh ok. Thank you.

  • Sebastiaan Draaisma

    Ah ok, so this is on the customer portal right?
    It's possible that you discovered a compatibility issue.
    If you do not receive any other responses to your topic that will resolve the issue, I would suggest you create an SR with Oracle.