Customer Portal

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  • Willie Eide
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement105.0
    Topic posted August 19, 2016 by Willie EideGold Trophy: 10,000+ Points 
    Title:
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
    Content:

    Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016.

    Environment:
    Customer Portal versions 3.0, 3.1 and 3.2

    Resolution:
    The Oracle Service Cloud Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.

    How long do I have to migrate my customer portal implementation?
    The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016.  These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality.  A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off the of the deprecated releases.

    Why are these versions being deprecated?
    In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

    Are there new features in Customer Portal 3.3 and beyond?
    Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.

    What if I don’t migrate?
    As of this writing (May 2016) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

    Where can I go to find more information?
    In addition to your account team, the Customer Portal forum in the Oracle Service Cloud Community is a great place for questions on all Customer Portal products and functionality.

    Version:
    Customer Portal 3.0, 3.1, 3.2
  • Chethana KM
    How to parse excel data in Customer portal?5.0
    Topic posted December 2, 2019 by Chethana KMRed Ribbon: 250+ Points 
    Title:
    How to parse excel data in Customer portal?
    Summary:
    How to parse excel data in Customer portal? Which PHP library to use?
    Content:

    Hi,

    I have written a sample php script inside Custom controller - "/dav/cp/customer/development/controllers" of our Customer Portal code, to parse data from excel sheet using PHPExcel. I have attachedthe sample code snippet.
    When I run the file from the browser (https://<sitename>.custhelp.com/cc/SampleFile/testExcel), it gives me an error that the path of the PHPExcel is incorrect, as follows:

    A PHP Error was encountered
    Severity: Warning
    Message: require_once(): open_basedir restriction in effect. File(Classes/PHPExcel.php) is not within the allowed path(s): (/cgi-bin/<sitename>.cfg/scripts/cp/core/:/cgi-bin/<sitename>.cfg/scripts/cp/customer/development/:/cgi-bin/<sitename>.cfg/scripts/cp/src/core/framework/3.7.8/:/cgi-bin/<sitename>.cfg/scripts/cp/generated/:/cgi-bin/<sitename>.cfg/scripts/ma/util.phph:/cgi-bin/<sitename>.cfg/scripts/ma/cci/head.phph:/cgi-bin/<sitename>.cfg/scripts/ma/cci/top.phph:/cgi-bin/<sitename>.cfg/scripts/ma/cci/bottom.phph:/cgi-bin/<sitename>.cfg/scripts/views/view_utils.phph:/vhosts/<sitename>/euf/:/vhosts/<sitename>/rnt/rnw/yui_2.7:/vhosts/<sitename>/rnt/rnw/yui_3.18/:/cgi-bin/<sitename>.cfg/scripts/../log/:/cgi-bin/<sitename>.cfg/scripts/include/ConnectPHP/:/cgi-bin/<sitename>.cfg/scripts/ConnectPHP/:/cgi-bin/<sitename>.cfg/scripts/cp/mod_info.phph:/tmp/:/prod_tmp/:/cgi-bin/<sitename>.cfg/webindex/:/cgi-bin/<sitename>.cfg/scripts/../configs:/configs:/cgi-bin/<sitename>.cfg/scripts/euf/config:/vhosts/<sitename>:/vhosts/<sitename>/rnt/rnw/:/cgi-bin/<sitename>.cfg/scripts/include/src/:/cgi-bin/<sitename>.cfg/scripts/cp/src/mod_info.phph)


    I want to understand if parsing of excel file is even possible in Service Cloud PHP code or not?
    If yes, then which PHP library is supported to parse excel files? Also, what would be the path of the PHP library?

    Please advise.

    Thanks,
    Chethana

    Version:
    19D
    Code Snippet:
  • Asada,Katsunori
    Sorry, I posted this topic by mistake.
    Topic posted November 30, 2019 by Asada,Katsunori 
    Title:
    Sorry, I posted this topic by mistake.
    Content:

    Sorry, I posted by mistake.

    I will delete this topic.

  • Clinton Messias
    Incident fields does not working11
    Topic posted November 27, 2019 by Clinton MessiasBlue Ribbon: 750+ Points 
    Title:
    Incident fields does not working
    Content:

    Hello,

    I created any custom fields in RN to implement in CP, I added everything in ask.php and make my customization. But when I try to send form it does not work.

    If I delete all the Incident fields and leave the form only the contact fields, it works normally. No one Incident fields work in CP (custom or "default" fields).

    Someone knows why this?

     

    Ps: I don't have any <rn:condition> to see if the user is logged or not.

     

  • shuvan sarkar
    Exclude parent group selection from assigned field in...Answered3
    Topic posted November 27, 2019 by shuvan sarkarGreen Ribbon: 100+ Points 
    Title:
    Exclude parent group selection from assigned field in incident workspace
    Summary:
    Exclude parent group selection from assigned field in incident workspace
    Content:

    Hi All,

    We have a requirement that we need to exclude selection of parent group from assigned field in the incident workspace. That means individual group value should be not be selectable in the assigned field. Agent can assign the incident to other agent but agent should not be permitted to assigned to parent group.

    I have created the workspace under incident workspace to make parent group name not selectable in the assigned field. But I saw the different behavior, if any agent logged in console that agent own group is selectable and other group are not selectable. Our requirement is that all group should be not be selectable.

    Example: Suppose we have 3 group NA,EMEA,JP. Some agent X under NA group logged in the agent console. Now X agent can assign any incident to own parent group NA, any other agent and X agent cannot select other group. But our expectation is that X agent cannot select any individual parent group.

    Can you please help on this issue?

    Regards,
    Shuvan

    Version:
    19B
    Image:
  • Sergio Andres Barreto Valderrama
    Input type number does not work in other browsers
    Topic posted November 25, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    Title:
    Input type number does not work in other browsers
    Summary:
    browsers
    Content:

    Hi all!

    In the ask.php file we define fields with input type number, for the chrome browser the attribute works, but for internet explorer or mozilla the user can enter letters and numbers.

    why does this happen? How can I make personalization work in all browsers?

    I appreciate some help, thanks!

    Version:
    19C
  • Sergio Andres Barreto Valderrama
    Deployment failed to locate temporarily
    Topic posted November 25, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    Title:
    Deployment failed to locate temporarily
    Summary:
    Deployment
    Content:

    Hi all!

    I am having problems with the deployment of customer portal. When I go to the Deployment path> Temporarily locate> In process 4. Temporarily locate, the following error appears in the log

    11/25/2019 10:15 Error - page: '/ask.php' refers to a widget that is not yet activated and needs to be activated before deployment (widget path: custom / testProductCategoryInput / testProductCategoryInput)

    This widget is new and active.

    What could be happening? The code line of the ask.php file is as follows:

    <rn:widget default_value="<FONT SIZE='2.5'  FACE='Arial'>  <b>8.</b> Selecciona un <b>motivo</b> </FONT>" label_all_values="Selecciona un motivo" label_input="<FONT SIZE='2.5'  FACE='Arial'>  <b>8.</b> Selecciona un <b>motivo</b> </FONT>" label_set_button="Motivo" label_nothing_selected="Selecciona un motivo...." name="Incident.Product" required_lvl="2" max_lvl="2" required="true" path="custom/testProductCategoryInput/testProductCategoryInput"/>


    I appreciate any help!

    Version:
    19C
    Document:
  • VDL
    Setup password for customer portal1
    Topic posted November 22, 2019 by VDLSilver Medal: 2,000+ Points 
    Title:
    Setup password for customer portal
    Summary:
    Setup password for customer portal
    Content:

    We are using the incidents for HR HELP Desk wherein we are creating employee as a customer to raise incident from the customer portal. Some of those employees are labor and the customer has not created mailid's for them. How can give access of support portal to them?

    Please suggest some way out

  • VDL
    Notification to Primary Contact of Org if any other contact...1
    Topic posted November 22, 2019 by VDLSilver Medal: 2,000+ Points 
    Title:
    Notification to Primary Contact of Org if any other contact of org raise incident
    Summary:
    Notification to Primary Contact of Org if any other contact of org raise incident
    Content:


    Notification to Primary Contact of Org if any other contact of org raise incident. How can we achieve this?

  • VDL
    How can we allow access to primary contact of organization...2
    Topic posted November 22, 2019 by VDLSilver Medal: 2,000+ Points 
    Title:
    How can we allow access to primary contact of organization to the incidents of other contacts related to same org?
    Summary:
    How can we allow access to primary contact of organization to the incidents of other contacts related to same org?
    Content:

    On the customer portal, How can we allow access to the primary contact of the organization to the incidents of other contacts related to same org?

    Please guide

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