Customer Portal

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  • Willie Eide
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement105.0
    Topic posted August 19, 2016 by Willie EideGold Trophy: 10,000+ Points 
    Title:
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
    Content:

    Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016.

    Environment:
    Customer Portal versions 3.0, 3.1 and 3.2

    Resolution:
    The Oracle Service Cloud Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.

    How long do I have to migrate my customer portal implementation?
    The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016.  These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality.  A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off the of the deprecated releases.

    Why are these versions being deprecated?
    In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

    Are there new features in Customer Portal 3.3 and beyond?
    Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.

    What if I don’t migrate?
    As of this writing (May 2016) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

    Where can I go to find more information?
    In addition to your account team, the Customer Portal forum in the Oracle Service Cloud Community is a great place for questions on all Customer Portal products and functionality.

    Version:
    Customer Portal 3.0, 3.1, 3.2
  • Chethana KM
    Customer Portal Session Count4
    Topic posted Yesterday by Chethana KMRed Ribbon: 250+ Points 
    Title:
    Customer Portal Session Count
    Summary:
    How to determine the Customer Portal session count?
    Content:

    Hi,

    We want to know how can we determine the usage of our Customer Portal site? We have already purchased 10billion sessions for Customer Portal from Oracle. We want to track how many sessions we have already used so far, and purchase additional sessions if we reach the session limit.

    Is there any standard report in Agent Desktop, that will give us the count of Customer Portal sessions used?
    Or, which table in data dictionary can be used to build the custom report that can fetch us the Customer Portal session count?

    Any suggestions will be very much helpful.

    Thanks,
    Chethana

     

    Version:
    18D
  • Janusz Jasinski
    Looping through CSV and updating object results in DB API...3
    Topic posted October 18, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    Looping through CSV and updating object results in DB API Error
    Content:

    Hi,

    We have a CSV with 10,000 rows. We loop through each one and depending on whether it exists as a CO, we either update or insert the record. There are about 20 columns.

    At around 230 rows, we get the error

    Exception: line 222: Cannot save/update: NameCustomObject(ID=14239): DB API Error

    Is there any setting we need to adjust or any workaround?

    Thanks,

    JJ

  • Priyadharshini Gopal
    Associate a contact to a chat based on custom field instead...1
    Topic posted October 18, 2019 by Priyadharshini GopalGreen Ribbon: 100+ Points 
    Title:
    Associate a contact to a chat based on custom field instead of email address
    Summary:
    Contact change based on custom field instead of email address
    Content:

    Hello All,

    When a chat is raised in customer portal, we want to associate the existing contact based on a ID stored in custom field instead of the email address. Is it possible to customize this behavior?

    Thanks,Priya

     

    Version:
    3.7
  • shuvan sarkar
    How to create profile having only edit permission to staff...5.0
    Topic posted October 18, 2019 by shuvan sarkarGreen Ribbon: 100+ Points 
    Title:
    How to create profile having only edit permission to staff accounts skills
    Summary:
    How to create profile having only edit permission to staff accounts skills
    Content:

    I need to create a profile which has only staff accounts product and language skill edit permission. In profile->Permission, there is one check box called 'Groups/Accounts/Distribution List'. If I select this then accounts of this profile will get the account creation and deletion permission. My business requirement is to provide only account edit permission so that they can edit other account skills.

  • Jeevthan J
    How to open a Survey Page after Live Chat disconnected in...1
    Topic posted October 17, 2019 by Jeevthan JBlue Ribbon: 750+ Points 
    Title:
    How to open a Survey Page after Live Chat disconnected in Customer Portal
    Summary:
    How to open a Survey Page after Live Chat disconnected in Customer Portal
    Content:

    Hi All,

    We have a business requirement to show the survey webpage when the customer finishes and closed the live chat pop-up in the customer portal. Kindly provide your idea to achieve the same. 

    Our business users wanted to know customer feedback post every live chat interactions. 

    Version:
    19B
  • Clinton Messias
    Edit widgetAnswered2
    Topic posted October 16, 2019 by Clinton MessiasRed Ribbon: 250+ Points 
    Title:
    Edit widget
    Content:

    Hello everyone

    I created a widget with the menu/options format and assigns two values ​​to it, but now I need to add some more values. I can do this directly from the "info.yml" file or I can only add it to at custom objects

     

    Regards.

  • Bruno Aun
    FormInput TextArea - how to set amount of rows?1
    Topic posted October 15, 2019 by Bruno AunRed Ribbon: 250+ Points 
    Title:
    FormInput TextArea - how to set amount of rows?
    Summary:
    FormInput TextArea - how to set amount of rows?
    Content:

    Hi everyone

    I have an Incident custom field which renders as a textarea with a default of 7 rows.
    There is no spot for setting this attribute on the custom field settings.

    Is there a way to set this attribute programatically?

    thanks in advance

    Image:
    Code Snippet:
  • Janusz Jasinski
    WebSockets
    Topic posted October 11, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    WebSockets
    Content:

    Has anyone utilised websockets with OSvC? Any examples?

    We're sending out a bunch of AJAX requests but limited by the 6 connections that Chrome currently allows so was looking to use WebSockets for this instead and then possibly beyond that

  • John L
    Send Mail Via External SMTP Server5.0
    Topic posted October 10, 2019 by John LGold Medal: 3,500+ Points 
    Title:
    Send Mail Via External SMTP Server
    Content:

    I have a requirement to send more than 200 emails which is a problem using the Public Mail API. Is it possible to send emails using an external SMTP server?

    Version:
    18D

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