Customer Portal

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  • Shiloh Madsen
    Highlight/Emphasize new FAQs2
    Topic posted October 7, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    Highlight/Emphasize new FAQs
    Is there a built in way to handle the display of FAQ's such that if an FAQ was entered before a certain threshold (within the last 30 days for instance) it could have an *, be highlighted, or displayed with a bold/different color font? If not, what are some ways to customize to do this...would we have to build a custom widget to do this?
  • Christopher Tarabochia
    2008 Summit Advanced Session - Sample Code and Recording35.0
    Topic posted October 7, 2008 by Christopher TarabochiaBronze Trophy: 5,000+ Points 
    2008 Summit Advanced Session - Sample Code and Recording



    Attached to this thread is the sample code from the Advanced Customer Portal Breakout session.





  • MikeP
    Passing values to 'ask'Answered3
    Topic posted October 7, 2008 by MikeP Gold Trophy: 10,000+ Points 
    Passing values to 'ask'

    In 'Classic' ask.php you can pass (prepopulate) values for Product, Category, Subject, Question and custom fields.  How is that accomplished in CP?



  • david fulton
    Important: SEC_* end-user access configuration flags75.0
    Topic posted October 4, 2008 by david fultonBronze Trophy: 5,000+ Points 
    Important: SEC_* end-user access configuration flags

    Hi everyone,


    An important notification to anyone that uses security flags used to mask end-user access by IP ranges (for internal service implementations etc).


    All Customer Portal pages will fail if SEC_VALID_ENDUSER_HOSTS or SEC_INVALID_ENDUSER_HOSTS is set. 


    The problem occurs because CodeIgniter deletes all but a protected set of global variables.  The code in init.phph which enforces SEC_VALID_ENDUSER_HOSTS or SEC_INVALID_ENDUSER_HOSTS relies on one of those deleted variables.


    Additionally, SEC_VALID_ADMIN_HOSTS isn’t honored for Customer Portal admin pages.  SEC_*_ENDUSER_HOSTS are incorrectly used for all Customer Portal pages, including administrative pages.


    Two workarounds exist:

    1)      Unset those config settings.

    2)      Add code to init.phph that assigns $REMOTE_ADDR = $_SERVER[‘REMOTE_ADDR’].


    This is currently being worked for an August '08 service pack and will be rolled out to impacted sites within the next few weeks.

  • Dietrik
    Widget css production/development not shared25.0
    Topic posted October 3, 2008 by Dietrik Black Diamond: 60,000+ Points 
    Widget css production/development not shared
    I noticed that the sharing of the css files between production and development doesn't seem to include all widget css files  (in this case the css/widgets/standard/field/Display.css file). It took me a while to figure out why my css changes wouldn't show up. Only after deploying the pages the css file was changed. I this normal behaviour ?
  • Shiloh Madsen
    Profile/My Stuff Considerations1
    Topic posted October 2, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    Profile/My Stuff Considerations
    We are working through the login process now and a number of concerns have come up. The business decision made is that accounts created will not have a password in order to streamline the process and cut down on user irratation. This seems to me to require some serious thought moving forward. If there is no password authentication, giving any sort of window into a profile is a bad idea, as it would allow a user who knew a customers email address to get other personal information on them. As a result, it would SEEM that we will need to trun off all MyStuff this a valid assumption? As a corrolary of that, we will also not be able to allow a user to update their tickets after submission as that would be contained in the profile/mystuff area of the website, so we will need to alter the email sent on ticket submission to not have the link back into the ticket editing window. Is this correct?
  • Shiloh Madsen
    Linking CSS2
    Topic posted October 1, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    Linking CSS
    I seem to be having a problem linking a second stylesheet to my pages. I have a template with an associated linked stylesheet, and this works fine. What do I need to do to link a sub stylesheet to one of the pages which uses this template? Is it even possible given that the individual pages don't actually have head tags to embed the stylesheets in?
  • Shiloh Madsen
    Chat widgets8
    Topic posted September 30, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    Chat widgets
    I am working on the chat request part of our website and have a few questions about how it works. Using ChatForm gives just Firstname, Lastname, and email, with a submit button. We need a bit more. We gather fname, lname, service provider, model number and a brief description of issue. I am thinking that I want to use ChatFormOpen and then input the various incident fields that I will need, closing the form out when I am done. Will this work if so, or are there other considerations I will need to account for when setting this up?
  • Shiloh Madsen
    AAQ page - Not requiring login1
    Topic posted September 25, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    AAQ page - Not requiring login
    Our business rules state that we do not require a customer to create an account in order to ask a question. I am curious as to how this will work with the AAQ page I am building now. I am basing it off of the canned AAQ but with login set to false. We are gathering first and last name, phone number and email address, in addition to details of the problem itself. Will this cause an issue with ticket generation on the backend? How will the incident associate to a contact if the user is not forced to create an account before ticket submission?
  • Shiloh Madsen
    Stylistic changes to standard/search/keywordtext needed3
    Topic posted September 23, 2008 by Shiloh MadsenBronze Trophy: 5,000+ Points 
    Stylistic changes to standard/search/keywordtext needed
    Hopefully an easy one here. I need to know what the best way to approach making a change to this widget would be. Basically we want the text to search faq's to be actually inside the search box and instead of a search button, we want to replace it with a gif. Thing is, we wouldnt want the widget to look like this every time we called for it,  just in certain areas. Would my best bet be to copy the widget and then go restyle the copy to look how we need it to, or is there a better way I should go about this?

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