Customer Portal

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  • Willie Eide
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement105.0
    Topic posted August 19, 2016 by Willie EideGold Trophy: 10,000+ Points 
    Title:
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
    Content:

    Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016.

    Environment:
    Customer Portal versions 3.0, 3.1 and 3.2

    Resolution:
    The Oracle Service Cloud Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.

    How long do I have to migrate my customer portal implementation?
    The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016.  These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality.  A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off the of the deprecated releases.

    Why are these versions being deprecated?
    In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

    Are there new features in Customer Portal 3.3 and beyond?
    Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.

    What if I don’t migrate?
    As of this writing (May 2016) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

    Where can I go to find more information?
    In addition to your account team, the Customer Portal forum in the Oracle Service Cloud Community is a great place for questions on all Customer Portal products and functionality.

    Version:
    Customer Portal 3.0, 3.1, 3.2
  • Maruvada Manoj
    Message TemplatesAnswered5
    Topic posted Yesterday by Maruvada ManojBronze Medal: 1,250+ Points 
    Title:
    Message Templates
    Summary:
    Logo in Email Template is not reflecting
    Content:

    Hello,

    In Message Templates, we have Global Template where we insert our Logo. My issue is when in Preview the logo can be seen, but when we request account assitance email from Portal, logo is not reflecting in the mail which we receive. Can anyone help in this regard!

    Im writing image URL as : abc.custhelp.com/euf/assets/images/logo.png

    Regards

  • Saji Mathew
    cURL ERROR: 77: error setting certificate verify locations
    Topic posted July 18, 2019 by Saji Mathew 
    Title:
    cURL ERROR: 77: error setting certificate verify locations
    Summary:
    cURL ERROR: 77: error setting certificate verify locations
    Content:

    Hi Friends,

    I'm trying to call the Webservice from the custom script, I uploaded the SSL certificate file in 'Additional Root Certificates' folder  and set the same in curl

    $certFilePath = '/cgi-bin/{siteName}/certs/ca/cert072019.cer'
    $client->setCurlOption(CURLOPT_CAINFO, $certFilePath);

    the call is not happening and I'm getting the error which says

    HTTP Error: cURL ERROR: 77: error setting certificate verify locations: CAfile: /cgi-bin/{sitename}/certs/ca/cert072019.cer CApath: none

    Can anybody give some direction to approach this issue

     

    Thanks,

    Mathew

  • Michael Hemsworth
    User Profile Pictures
    Topic posted July 18, 2019 by Michael Hemsworth 
    Title:
    User Profile Pictures
    Summary:
    Can users upload their own profile picture?
    Content:

    On our Customer Portal, when a colleague updates their profile, the only option they currently have is to have the automatically generated profile picture, or to select one from a stock of images.

    Is it possible to allow them to upload their own image?

    Version:
    19B
  • yo-t
    How to seting proactive chat inlay.1
    Topic posted July 17, 2019 by yo-t 
    Title:
    How to seting proactive chat inlay.
    Content:
    Hi 
     
    I have configured chat inlay into my customer portal site.
    however, it has not been working.
    Please advice me how to set/use proactive chat inlay.
    What is nesseccary for that except following settings.
     
     - The setting information is following -
     
    ■standard.php■
    <inlay-oracle-chat-pac
    class="inlay"
    id="pac1"
    accept-action="fireEvent"
    site-url="http://MyInterface.custhelp.com">
    </inlay-oracle-chat-pac>
    <script
    id="oit-loader"
    src="MyInterface.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js"
    data-oit-increment="true"
    data-oit-group="" async>
    </script>
     
    ■OIT_CORS_WHITELIST■
    mysite.com
  • Aparajit Malli
    Extending OOTB "SearchButton" Widget to make...
    Topic posted July 17, 2019 by Aparajit MalliBlue Ribbon: 750+ Points 
    Title:
    Extending OOTB "SearchButton" Widget to make fields required for search
    Summary:
    I need help extending OOTB "SearchButton" widget. We need to make certain fields required to allow search for the customer.
    Content:

    We have a required to search on patients (basically, contacts with Type=Patient). But, we need to make certain fields required to allow the search on patients. So, I tried extending the OOTB "SearchButton" widget. 

    I got the alert working in when the "Search" button is clicked without the "First Name" field but the search still goes through (it does not seem to be blocking the search). 

    I understand when I am extending the javascript - I will inherit everything the parent. 

    But, how do I block the execution for the search when a Required field (First Name) is missing? 

    Attached is the code.. Please help me!

     

     

     

    Code Snippet:
  • Maria Neves
    Answers Not Displayed in PortalAnswered8
    Topic posted July 17, 2019 by Maria NevesGreen Ribbon: 100+ Points 
    Title:
    Answers Not Displayed in Portal
    Content:

    Hello!

    I have some answers configured in the RightNow but only a few appear in the Customer Portal, when I click on the link to display more answers a message appears "No results found"

     

     

    I upload an image, is in Portuguese but I translate the message in the phrase above

    Best Regards!

    Image:
  • ashish bodhale
    Unable to open Delegated ticket in some interfaces: Getting...Answered9
    Topic posted July 16, 2019 by ashish bodhaleRed Ribbon: 250+ Points 
    Title:
    Unable to open Delegated ticket in some interfaces: Getting permission error
    Summary:
    Unable to open Delegated ticket in some interfaces: Getting permission error
    Content:

    Hi,

    I am getting strange behavior for Delegated Ticket for chinese and japenese interface. We are using same page to display ticket details for normal ticket and delegated tickets, and strange enough the normal ticket is opening in chinese and japenese interfaces but not delegated tickets. We have about 23 interfaces, out of which only 2 interfaces are unable to display the delegated ticket and when opened, gives error as permission denied. Code for all the interfaces is same. So I am not sure what is wrong and causing this error.

    Details: Please login as external user outside Oracle network

    URL: https://supportrenewalhelp--tst1.custhelp.com/app/tickets/tickets

    Select Delegated to me option on right corner at center of screen

    Open any ticket, for chinese and japenese interface, it does not open. Gives error as

     

     

    Image:
  • Maruvada Manoj
    Support RSS Feed Icon issue in CP4
    Topic posted July 15, 2019 by Maruvada ManojBronze Medal: 1,250+ Points 
    Title:
    Support RSS Feed Icon issue in CP
    Summary:
    Customer Portal
    Content:

    Hi, 

    In our customer portal, we have a small icon (RSS) which is used for Cache. I need to remove it from CP, however im unable to find code related to it. After some research in List.php i have below code, so if i remove it will my icon be removed? Attached pics of code

    <rn:widget path="knowledgebase/RssIcon2" icon_path="" />
    
    Code Snippet:
    Document:
    c1.JPG (32KB)
  • Sergio Andres Barreto Valderrama
    Files Codes in the Production AreaAnswered3
    Topic posted July 12, 2019 by Sergio Andres Barreto ValderramaRed Ribbon: 250+ Points 
    Title:
    Files Codes in the Production Area
    Summary:
    Codes
    Content:

    Hi all!

    How can I get the codes that are in the Production Area.

    Version:
    19A

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