Customer Portal

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  • Willie Eide
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement105.0
    Topic posted August 19, 2016 by Willie EideGold Trophy: 10,000+ Points 
    Title:
    Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
    Content:

    Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016.

    Environment:
    Customer Portal versions 3.0, 3.1 and 3.2

    Resolution:
    The Oracle Service Cloud Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.

    How long do I have to migrate my customer portal implementation?
    The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016.  These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality.  A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off the of the deprecated releases.

    Why are these versions being deprecated?
    In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

    Are there new features in Customer Portal 3.3 and beyond?
    Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.

    What if I don’t migrate?
    As of this writing (May 2016) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

    Where can I go to find more information?
    In addition to your account team, the Customer Portal forum in the Oracle Service Cloud Community is a great place for questions on all Customer Portal products and functionality.

    Version:
    Customer Portal 3.0, 3.1, 3.2
  • wang jin
    upload a picture to CP and get error access restricted...
    Topic posted Yesterday by wang jinRed Ribbon: 250+ Points 
    Title:
    upload a picture to CP and get error access restricted folders
    Summary:
    upload a picture to CP and get error access restricted folders
    Content:

    Hi   all,

    am try to upload a picture to customer portal   using the connect PHP refer my below code but i get error, can any one please assist me to get the right solution ?

    Step 1. I created Test.php in /dav/cp/customer/development/controllers,please check attachment;
    Step 2. I created TestModel.php in /dav/cp/customer/development/models/custom,please check attachment;
    Step 3. I used admin account of RightNow and used initConnectAPI("QYP", "Password1") to initial API ;
    Step 4. When I used test.html(check attachment) to post a picture to the controller,and got the error message as attachemnt named error.png。

    Document:
    Test.php (1KB)
    Document:
    Document:
    error.png (66KB)
  • Chethana KM
    Facing error "This content cannot be displayed in a...
    Topic posted Yesterday by Chethana KMGreen Ribbon: 100+ Points 
    Title:
    Facing error "This content cannot be displayed in a frame"
    Summary:
    Error occurring when I try to open an article from content
    Content:

    Hi,

    I am facing an error when i try to access an article which is present in parent article in Internet Explorer. I have tried all the solutions which are available in Internet by changing all sorts of IE Browser setting in security,sites,trusted sites, privacy settings but no luck with any of them.

    Please help me on this if any one knows solution for this.

    Note: This error is occurring only on IE and I am using IE version 11.0.9

    Thanks,

    Ravi Veeram

    Image:
  • Anthony Smith
    KnowledgeSyndication examples
    Topic posted September 19, 2019 by Anthony SmithBronze Trophy: 5,000+ Points 
    Title:
    KnowledgeSyndication examples
    Content:

    Hi everyone

    If anyone knows of an example of a working live KnowledgeSyndication widget could you please link to it below.

    Everytime I mention this widget to one of our customers I end up building a demo, and not being a front end dev my css skills are pretty rubbish so the the look of it doesn't do the widget justice it deserves.

  • Janusz Jasinski
    How to determine what site you are on?2
    Topic posted September 19, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    How to determine what site you are on?
    Content:

    I had the code for this but have absolutely forgot!

    How do we check what environment we're on - DEV, STAGING or PROD?

    Thanks!

  • Clinton Messias
    Widget questions
    Topic posted September 18, 2019 by Clinton MessiasGreen Ribbon: 100+ Points 
    Title:
    Widget questions
    Content:

    Hello everyone

    I create some contacts custom fields in agent desktop to be displayed in the portal and I need to customize it, each of them needs to be your self customization and in the CP I need to apply CSS in this custom fields, but I don't know how can I call the fields in the PHP code to apply it.

    Somebody can help me?

    Best Regards.

  • whitney w.
    Allow Chat Agent to Send Attachments2
    Topic posted September 18, 2019 by whitney w.Green Ribbon: 100+ Points 
    Title:
    Allow Chat Agent to Send Attachments
    Summary:
    We would like to allow our Agent to send attachments during chat session
    Content:

    The out-of-box configuration allows the end-user (customer) to send attachments during the chat session. However, our client has asked if it is possible for the Agents to be able to send back attachments, as well. 

    Yes, most of the attachments should be referenced in our Knowledgebase. But in a pinch and they are not able to find them, the Agents would like to able to send attachments.

    Is this configurable? If so, how?

    Thanks so much for your help!

    Version:
    19B
  • Willie Eide
    Customer Portal 3.3, 3.4, 3.5 Deprecation Announcement5.0
    Topic posted September 17, 2019 by Willie EideGold Trophy: 10,000+ Points 
    Title:
    Customer Portal 3.3, 3.4, 3.5 Deprecation Announcement
    Summary:
    This is an announcement that Customer Portal versions 3.3, 3.4 and 3.5 are being deprecated. Per Oracle policy, the deprecation window is 2 years at which time it may be removed from the system.
    Content:

    Customer Portal 3.3, 3.4 and 3.5 have been deprecated as of August 2019.

    Environment:
    Customer Portal versions 3.3, 3.4 and 3.5

    Resolution:
    The Oracle Service Cloud Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to the latest version, version 3.8.

    How long do I have to migrate my customer portal implementation?
    The deprecation period for Customer Portal 3.3, 3.4 and 3.5 starts August 2019. These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality. A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off of the deprecated releases.

    Why are these versions being deprecated?
    In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

    Are there new features in Customer Portal 3.6 and beyond?
    The customer portal team continually provides feature, enhancement – and more importantly – security upgrades with each release. While some of these upgrades may not benefit you directly, it is always desirable to on the latest version of customer portal.

    What if I don't migrate?
    As of this writing (August 2019) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

    Where can I go to find more information?
    In addition to your account team, the Oracle Cloud Knowledge https://cx.rightnow.com/app/answers/detail/a_id/5974/kw/deprecation is a great place to view deprecation policies and products. 

    Version:
    CP versions 3.3, 3.4, 3.5
  • Scott Heidenreich
    ContactUs Icon change
    Topic posted September 17, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    ContactUs Icon change
    Summary:
    How to change or add icons to ContactUs widget choices
    Content:

    Hello,

    We created a custom widget that extends the ContactUs widget. We added a phone number as one of the channels that the widget displays.  How do I add a little phone icon before that telephone number?

    Version:
    19B
    Image:
  • shuvan sarkar
    Scheduling custom process8
    Topic posted September 17, 2019 by shuvan sarkar 
    Title:
    Scheduling custom process
    Summary:
    Scheduling custom process
    Content:

    I want schedule one of my custom process(object event handler). It should be run everyday morning. How can it be possible to schedule custom process from Oracle service cloud?

    Version:
    OSvC 19B

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