Customer Portal

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  • Craig chevey@solihull.gov.uk
    Customer Portal Vision, Strategy and/or Roadmap15.0
    Topic posted October 8, 2019 by Craig chevey@solihull.gov.ukBronze Medal: 1,250+ Points 
    Title:
    Customer Portal Vision, Strategy and/or Roadmap
    Summary:
    Customer Portal Vision, Strategy and/or Roadmap
    Content:

    Hi,

    Is there a roadmap that Oracle can share on here or a webinar/Q&A session that could be arranged to show the roadmap for Customer Portal please?

    I'm aware that a lot of product development time and effort is being put in to moving Browser UI and new agent functionality forward and there is some good stuff being done. I've watched multiple webinars, seen all the new features in the release notes for each upgrade version and have slide decks highlighting the roadmaps... however, Customer Portal does not seem to be progressing at the same pace and this is where we would like our customers to be interacting with us more.

    Although the Communities functionality was added to CP this was functionality for customers/communities to collaborate rather than anything changing from the design/support perspective to make things easier. "Widget Inspector" was added and has helped me devolve some support to non-developers but this is now quite a few releases ago. I am aware that a couple of years ago there was some work being undertaken and a plan to develop a "Page Builder" UI which would help move things away from being wholly developer-focused but the last update I had on this was late-2017/early-2018.

    My problem here is that I'm having to show/train people that most new forms being created or changes that need to be made have to be done through code and a developer interface whereas colleagues are informing me that they've seen competitor demos with nice and easy declarative form/page builder tools.

    Thanks

    Craig

    Version:
    19A
  • ashish bodhale
    Rest APIs for assigning skills to an agent in osvc2
    Topic posted October 8, 2019 by ashish bodhaleBlue Ribbon: 750+ Points 
    Title:
    Rest APIs for assigning skills to an agent in osvc
    Summary:
    Rest APIs for assigning skills to an agent in osvc
    Content:

    Hi Team,

    Are there any Rest APIs available to assign skills to an agent? Right now whenever request comes, we assign the skills to the agents manually but we want to get rid of the manual tasks. Is there any way to automate it without manual intervention?

    Thanks,

    Ashish

  • Janusz Jasinski
    Zip/Unzip functionality1
    Topic posted October 5, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    Zip/Unzip functionality
    Content:

    Hi,

    Because apparently we can't do simple tasks, I was wondering if there was a definitive solution to unzipping files in assets folder?

    I've seen a few posts on here but they ave either died a death or just do not work.

    Any advice welcome.

    Thanks.

  • Peter Rupp
    Disabling "See Organization for SLA details" for...5
    Topic posted October 3, 2019 by Peter RuppRed Ribbon: 250+ Points 
    Title:
    Disabling "See Organization for SLA details" for Contact
    Summary:
    I'd like to disable "See Organization for SLA details" for Contact
    Content:

    I'd like to disable "See Organization for SLA details" for Contacts as it is currently not working with our new SLA model. We created a new SLA for a paid service on an contact level but if we link that contact to an organization it applies "See Organization for SLA details" and wont let that contact view the paid content UNLESS the whole organization is added to that SLA which we do not want. Maybe I am bad at searching but I could not find out how to disable the "See Organization for SLA details" and any help would be greatly appreciated.

    Image:
  • ashish bodhale
    New redwood theme for customer portal15.0
    Topic posted October 3, 2019 by ashish bodhaleBlue Ribbon: 750+ Points 
    Title:
    New redwood theme for customer portal
    Summary:
    New redwood theme for customer portal
    Content:

    Hi Team,

    I can see that the new redwood theme is applied on this portal. We also would like to check if we can implement the theme in our portal. Can you please provide me the theme css files and fonts used if it is possible?

    Thanks,

    Ashish

  • Erlin Garcia
    Generate 2 incidents at the same time to the same client...Answered1
    Topic posted October 1, 2019 by Erlin GarciaBronze Medal: 1,250+ Points 
    Title:
    Generate 2 incidents at the same time to the same client from the portal
    Summary:
    Generate 2 incidents at the same time to the same client from the portal
    Content:

    Hi ! 

    I have a simple query about the rules of Service and operation of incident generation.

    If from the portal there is the option to generate 2 incidents at the same time for the same client?

    Can it be done from a business rule?

    If an incident is from the portal and has a specific product selected, automatically generate an additional incident?

    Thank you.

  • Sergio Andres Barreto Valderrama
    Product subfield
    Topic posted September 27, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    Title:
    Product subfield
    Summary:
    Show the options in another drop-down field
    Content:

    Hello everyone!

    How can a subfield be displayed within the product field?

    Well, what I want is to show the options in another drop-down field, as evidenced in the second image

    I appreciate any help,

    Sergio

     

    Version:
    19A
    Image:
  • Janusz Jasinski
    How to update a configuration setting or messagebase entry...3
    Topic posted September 27, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    How to update a configuration setting or messagebase entry via PHP
    Content:

    Hi,

    Is it possible to amend a configuration setting or messagebase entry via the customer portal?

    Background

    We have a process that fires off 100 AJAX requests. When this is running, a particular section of the site need to have "Under Maintenance" showing. The best way we found would be with a configuration setting. However, this is manual - what we would like to do is when the process starts, the script to update the entry and when it finishes, to update it again.

    Yes, we could use a custom object but it seems redundant seeing as the config settings would be ideal

  • Janusz Jasinski
    Copying large files falls over15.0
    Topic posted September 26, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    Copying large files falls over
    Content:

    Hi,

    We are trying to copy a 250Mb CSV file to the assets folder but it is failing right at the end - are there any restrictions in place? A 150Mb file goes through without issue

    Thanks,

    JJ

  • Janusz Jasinski
    How to unzip a file?
    Topic posted September 26, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    How to unzip a file?
    Content:

    Hi,

    Using ZipArchive doesn't seem to work - any ideas?

    Thanks,

    JJ

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