Customer Portal

Get Involved. Join the Conversation.

Posts

  • 1-1 of 1
  • Dev Aditya
    External Chat API calls on chat_landing page of Oracle...2
    Topic posted August 20, 2019 by Dev AdityaGold Trophy: 10,000+ Points 
    Title:
    External Chat API calls on chat_landing page of Oracle service cloud
    Content:
    Hi experts We have a requirement in which we need to initiate external application's chat on chat_landing page of Oracle Service Cloud So, scenario will be like- chat is initiated in Rightnow, when agent wants to route the the chat to external system, he must have a button on workspace, that will terminate Rightnow chat and initiate external system chat at customer's end(chat_landing page). i. e. On click of button in agent console, chat APIs should be triggered at chat_landing page. Do we have any technically feasible solution to trigger external chat API, without any manual intervention of end user. Please help. Thanks, Dev

Filter by Date

< < August 2019 > >
S M T W T F S
        1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31

Filter by Type