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  • Janusz Jasinski
    How to embed widgets from when the code is saved in the...5.0
    Topic posted June 11, 2019 by Janusz JasinskiBronze Crown: 15,000+ Points 
    Title:
    How to embed widgets from when the code is saved in the system?
    Summary:
    How can I include a widget in a page and make it run when retrieving data from the database
    Content:

    Hi,

    I have created a custom object. Within this custom object is a field of type text, specifically textarea.

    In this field I have put lots of HTML. Exposing this via a custom widget is fine and works. However if I add another custom widget e.g.   <rn:widget path="custom/custom/wmp2020_feedback"/> then it doesn't show, somewhat expectedly (it shows in the source of the page)

    My question is whether it's possible to include a widget like this?

    Thanks,

    JJ

    Version:
    19A
    Code Snippet:
  • Kenton Banyai
    Chat InlayAnswered35.0
    Topic posted June 14, 2019 by Kenton BanyaiGreen Ribbon: 100+ Points 
    Title:
    Chat Inlay
    Summary:
    Unable to produce chat inlay on standard.php
    Content:

    I am trying to test the chat inlay functionality and I cannot get it to show on screen. I have tried variations of the code through the forums with no luck. 

    Where I have the div on the page it shows the text "Widget Error: standard/ProactiveChat - The widget could not be loaded. The widget must be contained within a version directory and must contain a valid info.yml file."

    Any reason it might not be loading? Any help would be much appreciated.

     

    Here is my closest guess to what i should be. 

      
    <script type="text/javascript" src="https://XXXXX.widget.custhelp.com/euf/rightnow/RightNow.Client.js"></script>
     
    <script type="text/javascript">
    RightNow.Client.Controller.addComponent(
    {
    instance_id: "spac_0",
    div_id: "myDiv",
    module: "ProactiveChat",
    type: 2
    },
    "https://XXXX.widget.custhelp.com/ci/ws/get"
    );
    </script>


     
    <div id="myDiv"><rn:widget path="standard/ProactiveChat" /></div>
  • Scott Heidenreich
    Allow Customer to delete a task85.0
    Topic posted June 11, 2019 by Scott HeidenreichBronze Trophy: 5,000+ Points 
    Title:
    Allow Customer to delete a task
    Summary:
    Surface delete capability to customer using a report in CP
    Content:

    Hello,

    I have a report that shows a logged in contact a list of tasks assigned to the contact.  This report is surfaced in the customer portal.  I want to give the contact the ability to delete tasks they are no longer interested in doing.  When I add a delete link to the report in OSvC, it doesn't surface on the customer portal through the Grid widget.

    How do I allow a logged in contact to delete a task from the list? or even mark it for deletion, so I can filter it out of the report?

    Thanks,

    Scott

    Version:
    18D
  • Matthew Clarke
    Turn off chat for all interfaces15.0
    Topic posted June 10, 2019 by Matthew Clarke 
    Title:
    Turn off chat for all interfaces
    Summary:
    Enable chat to be closed in all interfaces
    Content:

    Has anyone  set up/configured a master "off" switch for chat, 

    Example scenario, fire alarm is activated and the building has to be evacuated.  Admin would have the ability to action that all ongoing chats are disconnected with a standard message given to the end user. 

    Anyone currently waiting in the chat queue is given a message to say chat is closed for xx reason and chat sign up is disabled with a message displayed that chat is currently unavailable? 

  • Raghavendra Karanth
    Unable to update Incident custom object after upgrade to 3.75.0
    Topic posted June 6, 2019 by Raghavendra Karanth 
    Title:
    Unable to update Incident custom object after upgrade to 3.7
    Summary:
    Unable to update Incident custom object after upgrade to 3.7
    Content:

    We have a menu type custom object inside form of ask.php. <rn:widget path="input/SelectionInput" name="Incident.CustomFields.<package>.<objectName>" />. When we submit this form using the standard method "input/FormSubmit", we receive an error

    " Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIError' with message 'Invalid key: Invalid key 'Incident.CustomFields.<package>.<objectName>' found in list of key value item list' in scripts/cp/core/framework/3.7.3/Models/Incident.php:315"

    1. I have verified that the name of custom object is correct by checking under Framework --> Business Objects -> Incident. I was able to save the form with same code in ver: 3.2

    2. If I create a custom field and try to save the form using "Incident.CustomFields.c.<customFieldName>" the form saves without any error.

    Can someone please guide me as to what could have changed between framework versions and what I would be required to save this custom business object.

     

    Version:
    3.7.3
  • Sergio Andres Barreto Valderrama
    Hide widget AccountDropdownAnswered4
    Topic posted June 27, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    Title:
    Hide widget AccountDropdown
    Summary:
    AccountDropdown
    Content:

    Hi all!

    How to hide the widget AccountDropdown ? I try disabling the widget but I see the error that is evident in the image.

    Version:
    19A
    Image:
  • Jseymour jseymour@solihull.gov.uk
    Active customer portal accounts1
    Topic posted June 27, 2019 by Jseymour jseymour@solihull.gov.ukGreen Ribbon: 100+ Points 
    Title:
    Active customer portal accounts
    Summary:
    Report on when customers last logged on
    Content:

    I have a report that tells me how many accounts have been set up but I would like to know date last logged in to establish if customers are actively using the customer portal or have set up account and then only visited once. So is it possible to have date last logged in ?

    Version:
    19A
  • Diane Kohnert
    Chat Inlay Load Event2
    Topic posted June 26, 2019 by Diane KohnertBlue Ribbon: 750+ Points 
    Title:
    Chat Inlay Load Event
    Summary:
    Need example of subscribing to the Chat Inlay Load event
    Content:

    Hi,

    I am trying to subscribe to the Chat Inlay Load event, I see there is an event published but if anyone has an example that would be helpful.

    Thanks!

    Diane

    inlay-oracle-chat-embedded

     

     

    Publish

    inlay-oracle-chat-embedded-loaded
    Version:
    19B
  • Sergio Andres Barreto Valderrama
    New attribute in a list of valuesAnswered6
    Topic posted June 26, 2019 by Sergio Andres Barreto ValderramaBronze Medal: 1,250+ Points 
    Title:
    New attribute in a list of values
    Summary:
    List of values - SelectionInput
    Content:

    Hi all!

    How can I enter a new attribute in a list of values ​​in the customer portal?

    Attached evidence

    I appreciate any help!

     

    Version:
    19A
    Image:
  • Tessa Mostrom
    okcs/SearchRating - CP Widget help1
    Topic posted June 26, 2019 by Tessa MostromRed Ribbon: 250+ Points 
    Title:
    okcs/SearchRating - CP Widget help
    Summary:
    Text goes nowhere?
    Content:

    So I need help with this one---

    What does the widget okcs/SearchRating do? The notes on the widget documentation says that the ratings are not analyzed, however says nothing about the comments and if they end up anywhere. 

    I assumed the widget acted like the Knowledge tool within the Console. and the text ends up in the managed search query. But that doesn't seem to be the case? unless there is something missing with how the widget is configured.....

     

     

     

    Version:
    Oracle Service Cloud 19A (Build 3 SP 1, CP 284) Framework Version 3.7
    Image:

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