Customer Portal

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  • Anthony Smith

    Hi Carl

    I couldn't find anything in the documentation, the only thing I found was this thread https://cloudcustomerconnect.oracle.com/posts/eb067b5b78

    It wasn't answered initially but the OP posted a reply to his own post with some info so might be a good starting point. The only thing is that post is from 2013 so things may have changed.

     

  • Sebastiaan Draaisma

    I'm not sure if you could apply the OSVC attribute dynamically through JavaScript but otherwise you could have the field not mandatory and placed in an invisible div and use a regular HTML input field that you control through JS based on the selected choice and have the value from this input field copied to your custom field inside your invisible div.

  • Andrew Fandre

    Is it safe to assume that 3.0 - 3.2 frameworks will be supported through May 2020? Also, if we upgrade the version to 19D will we still have the 3.0 - 3.2 frameworks? We're currently on 18D.

  • Cosimo Galasso

    I checked the API documentation and I didn't find any method.

    Probably the functionality is not exposed yet by the API.

    CG

  • Willie Eide

    Note that while that may be the list of "things that RightNow Chat has that Chat Inlay doesn't have" it does not include the more modern stuff that Inlays does have such as altering via attributes, full string customizations, automatic off the record for credit cards, customizable launch form and post chat messages, modern look and feel, etc... 

    You can check out http://documentation.custhelp.com/s/oit/latest under Documentation  and check the "Features" section of each inlay or check out the Release Notes

  • Willie Eide

    Yes. We have a "limited" release with Engagement Engine and Inlays. If you are interested in this capability, PM me and I can hook you up with the product manager for Engagement Engine and he can turn that on for you. I am expecting a general release to all in the coming year. Being this close to the holidays (today is 12/3/19) we typically freeze all new releases.

  • R P

    Can inlay chat be used with EE rules? Not finding any documentation or post around it.

  • Cosimo Galasso

    Thanks

    Very useful.

    CG

  • Willie Eide

    I do not have a matrix comparing the two. To some degree in the end we may not match like-for-like. Features are being built as we grow with an eye on what is valuable to our customers. Also note that the RightNow chat has been around in some form for many years. The chat inlay has been around for less than 12 months.

    I can put together a formal matrix if it helps, but here are the differences as I see them today (12/3/19). The following features are not in the chat inlay:

    • products and categories on launch form (currently in development)
    • chat custom fields on launch form (currently in development)
    • page peak
    • sneak peek
    • full customization (ie. build your own inlay)

    Aside from these features, I don't know if there are any other differences in the two chat offerings

    -Willie

  • Cosimo Galasso

    Is there a comparison between the chat inlay and the RightNow chat?

    CG

  • Willie Eide

    Not if I have any say.

    It is my absolute belief that this tool be provided as part of the Customer Portal product and thus there should not be an additional cost to use VBCS. I believe that organizations should be charged when they "receive value" such as creating incidents, providing knowledge articles, etc... this is done via Tier 1 Billable Sessions. I'll have more information as we start getting closer to actual product.

  • Willie Eide

    Not if I have any say.

    It is my absolute belief that this tool be provided as part of the Customer Portal product and thus there should not be an additional cost to use VBCS. I believe that organizations should be charged when they "receive value" such as creating incidents, providing knowledge articles, etc... this is done via Tier 1 Billable Sessions. I'll have more information as we start getting closer to actual product.

  • Cosimo Galasso

    Thanks

    CG

  • VDL

    Can we login to using Organization username and password to customer portal?

  • Sebastiaan Draaisma

    Glad it all worked out :-)