Digital Assistant and Mobile

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  • Geetha Devi
    How to use Oracle Bot into google hangout? Anyone have any...Answered26
    Topic posted October 11, 2019 by Geetha DeviBlue Ribbon: 750+ Points, tagged Alexa, Analytics, Android, API, Bots, Conversational AI, Facebook, iOS, MAX, Messaging, Mobile, Notification, OMCE, Siri, Slack, Tip, Virtual Assistant, VPA, WeChat 
    Title:
    How to use Oracle Bot into google hangout? Anyone have any doc on this?
    Summary:
    how to integrate the OMH chatbot-UI as google hangouts.
    Content:

    I  would to login  the oracle mobile hub chats using the hangout credentials.

    Dailog Flow  channel as google hangout

  • Lorna Rickett
    What are channels 'unknown' and 'test'10
    Topic posted October 22, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics 
    Title:
    What are channels 'unknown' and 'test'
    Summary:
    What are channels 'unknown' and 'test'
    Content:

    I see channels 'unknown', 'web' and 'test' in Analytics. I have put the bot on our site so web makes sense - what are the other 2?

  • Lorna Rickett
    Analytics datesAnswered6
    Topic posted May 8, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics 
    Title:
    Analytics dates
    Summary:
    Analytics dates - when do I see today?!
    Content:

    Hi,

    In both Analytics and Insights, I never get any details for 'Today' as the date filter. I see results when I change to 'Since yesterday'. Why doesn't today show? And when does it change date?

    Thanks

    Lorna

  • Lorna Rickett
    Number masking in conversations5
    Topic posted October 28, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics 
    Title:
    Number masking in conversations
    Summary:
    Editing regex of number mask in conversations
    Content:

    Hi,

    We have product names made up of numbers, and they keep getting cut out/masked from the trainer which makes it tricky to figure out if they got the right answer or not. Is it possible to edit this at all?

    Thanks

    Lorna

    Image:
  • Vikhil Khobragade
    Prediction and Recommendations in ODA45.0
    Topic posted July 29, 2019 by Vikhil KhobragadeBlue Ribbon: 750+ Points, tagged Analytics, Bots, Conversational AI, Messaging, Notification, OMCE 
    Title:
    Prediction and Recommendations in ODA
    Summary:
    Implementation for prediction and recommendations
    Content:

    Hello,

    I'm looking for sample implementation for prediction and recommendations in Digital Assistant.

    e.g. For banking use case, when the existing customer log into the bot based on his customer profile or previous interaction to the bot.

    i would like to recommend him/her certain banking product i.e car loan or home loan.

    Can you please guide me how this can be implemented in ODA.

     

    Regards,

    Vikhil

  • Lorna Rickett
    How do I export all utterances?Answered4
    Topic posted May 2, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics, Bots 
    Title:
    How do I export all utterances?
    Summary:
    Exporting utterances
    Content:

    Hi,

    I see the export but I never get more than 100 utterances in the csv. Is there a way to export all of them?

    Thanks

  • Lorna Rickett
    Understanding the paths45.0
    Topic posted April 30, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics 
    Title:
    Understanding the paths
    Summary:
    Understanding the paths and numbers
    Content:

    Hi,

    I'm looking at the path analysis... the little numbers don't add up. I assumed the numbers meant how many conversations took that path and would therefore add up... what do they mean?

    Image:
  • Lorna Rickett
    Integrate analytics45.0
    Topic posted April 30, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Analytics, Bots 
    Title:
    Integrate analytics
    Summary:
    Google Analytics integration
    Content:

    Can I integrate Google Analytics to the DA? I'd like to see what pages people use it from, where they go etc

  • Vikhil Khobragade
    How to add sentiment analysis in ODA2
    Topic posted November 14, 2019 by Vikhil KhobragadeBlue Ribbon: 750+ Points, tagged Analytics, API, Bots, Conversational AI, Messaging 
    Title:
    How to add sentiment analysis in ODA
    Summary:
    sentiment analysis
    Content:

    Hi All,

    Can we have sentimental analysis with Oracle Digital Assistant(ODA).

    Regards,

    Vikhil

  • Martin Jarvis
    Announcement: New Release of Oracle Digital Assistant is now...25.0
    Topic posted November 28, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Analytics, Bots, Conversational AI, Messaging 
    Title:
    Announcement: New Release of Oracle Digital Assistant is now available !
    Summary:
    Oracle Digital Assistant New Release (18.4.3)
    Content:

    Oracle Digital Assistant New Release (18.4.3)

    We are delighted to announce that the next major release, 18.4.3, of our AI powered Digital Assistant platform is now available in all OCI data centres (Ashburn, Phoenix, Frankfurt and London). This release represents a major evolution in our service, moving on from 1st generation chatbots to now enabling enterprises to deliver 2nd generation Digital Assistants to their customer and employees.

    Over the coming months, and through our continued engagement with the SaaS teams, our customers will benefit from a growing list of out of the box SaaS Skills, pre-integrated and ready-to-go. Customers will able to combine these SaaS skills with Skills they have developed themselves or adapt the supplied skills to their needs.

    New instances are being provisioned with 18.4.3 now and existing instances are due to be upgraded this week.

    We now have the strongest and most complete Digital Assistant platform in the industry. We know you are going to love this new release.

    Key New Features
    With over 25 new features, this release brings even more innovation to position us as the leading Digital Assistant Platform for the Enterprise. Here are a few of these exciting new features.  Click here for more information on What's New in Oracle Digital Assistant.

    Digital Assistants & Skills
    Rather than having multiple, individual chatbots for your enterprise, a Digital Assistant allows enterprises to deliver multiple services or Skills as if they were a single service, but accessible through multiple channels.

    Skill Insights
    Delivering a superior conversational experience requires on-going monitoring of user activity to assure all dialog flows result in successful completion. Insights includes analytics to allow administrators to monitor, trouble-shoot and enhance the value and performance of their Digital Assistant. It helps them find bot dialog and intent problems and fix them.

    Application Initiated Conversations
    Sometimes it’s not enough to have the customer initiate all the conversations with your skills. You may want your Digital Assistant to initiate a conversation with your user whenever it receives a triggering event from another app—like when a user’s expense report is rejected, for example. 

    Chinese Language Support
    Oracle Digital Assistant now lets you define your intents and custom entities in both English and Simplified Chinese, without having to first configure an auto-translation service. Further languages will be added using this language framework in the future. Whilst we are talking Chinese language support, we added support for the WeChat messenger app too.

    And Much More
    Built in greeting support, Composite bag entities, Dynamic entities, Auto entity disambiguation, WebView component, Skill version & life cycle management, Built in Node.js custom code container, Full 3-legged OAuth, Multi session token refresh, Twillio support (for SMS).