Digital Assistant and Mobile

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  • Sanjay Kalingu
    Digital Assistant Implementation guide65.0
    Topic posted July 22, 2019 by Sanjay KalinguBronze Trophy: 5,000+ Points, tagged Bots, Virtual Assistant 
    Title:
    Digital Assistant Implementation guide
    Summary:
    Digital Assistant Implementation guide
    Content:

    Hi All,

    I am completely new to digital assistant and i am trying to find the implementation guide for Oracle digital Assistant. Do any of you have links for the document which you can share with regards to how to setup Digital Assistant.

    Also, We are trying to integrate or use digital assistant as part of Fusion HCM product. Any help is greatly appreciated.

     

    Thanks,

    Sanjay Kalingu

    Version:
    19B
  • Grant Ronald
    Why QnA and How QnA15.0
    Topic posted July 2, 2018 by Grant RonaldGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Mobile, OMCE, Tip, Virtual Assistant 
    Title:
    Why QnA and How QnA
    Summary:
    You might find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory
    Content:

    One of the primary benefits of a chatbot is dealing with the "low-fidelity" interactions from your customers leaving your call center to deal with issues that need the human touch.  Frequently asked questions, by their very nature, are common questions that are simply looking for an answer.  "What are your opening times", "Can I overpay on my mortgage", "Do you serve gluten free pizzas".  The FAQs (or QnAs) often already exist, if you know where to find them, so why not bring them into your bot?

    You might therefore find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory.  This allow you to simply upload your existing QnA into a bot and any user input will automatically be searched within this document.  If the input matches a QnA the user will be presented with a carousel of related articles allowing them to view or browse related topics.

    https://youtu.be/LsAy1Qq5RRg - an introduction to QnA in Intelligent Bots

    https://youtu.be/L8dOznua_qg - how QnA works in Intelligent Bots.

    Would appreciate any feedback if this format of learning helps, and if so, other topics you would like covered.

    Video:
  • Lorna Rickett
    Videos as answersAnswered35.0
    Topic posted June 13, 2019 by Lorna RickettSilver Trophy: 7,500+ Points, tagged Virtual Assistant 
    Title:
    Videos as answers
    Summary:
    Displaying a video as the answer
    Content:

    Is there a way to embed a video as a response? or even a thumbnail and link?

  • Pawan Gupta
    Microsoft Teams to ODA (how to pass username)Answered75.0
    Topic posted November 6, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    Microsoft Teams to ODA (how to pass username)
    Summary:
    Microsoft Teams to ODA (how to pass username)
    Content:

    In enterprise digital assistant use case, MS Teams is going to be the blockbuster channel for accessing the digital assistants. I am trying to enable the DAs in MS team though need some help in documentation or any blog, article on how can we pass user details from MS Teams to ODA. Appreciate your help.

  • Pawan Gupta
    user.<variable> can it store object or collectionsAnswered45.0
    Topic posted November 4, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    user.<variable> can it store object or collections
    Summary:
    user.<variable> can it store object or collections
    Content:

    I am trying to make it work, not sure if my code issue or if it is not supported, appreciate if someone can confirm that we can store object or collection in the user.<variable> to persist?

  • Pawan Gupta
    Oracle Digital Assistant Cloud vs ODA SaaS55.0
    Topic posted October 7, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    Oracle Digital Assistant Cloud vs ODA SaaS
    Summary:
    Oracle Digital Assistant Cloud vs ODA SaaS
    Content:

    So we have two versions of ODA one which is for Oracle SaaS and another which is for any use case, in order to advise clients, trying to understand if there is any functionality or feature difference or limitations.. listing down what i know so far...

    SaaS version should:

    • be connecting to SaaS, should not be used if skills involved is unrelated to Oracle SaaS product
    • comes in same identity domain as SaaS, example ERP Cloud 
    • this is where, Oracle provided Digital Assistant (example HCM, ERP, EPM) will be deployed 
    • customers can created new skills and assistants

    Appreciate if you can add more or reference to any blog or documentation where we can find more..

  • Ameur Baccoucha
    Does speak.ai multilingual support ?15.0
    Topic posted August 26, 2019 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Conversational AI, Virtual Assistant 
    Title:
    Does speak.ai multilingual support ?
    Summary:
    i want to know if the new feature speak.ai support multilingue or not
    Content:

    i want to know if the new feature speak.ai multilingual support or not 

  • Michael Locurcio
    New to ODA - The Conversation Designer55.0
    Topic posted August 2, 2019 by Michael LocurcioSilver Trophy: 7,500+ Points, tagged Bots, Conversational AI, Virtual Assistant 
    Title:
    New to ODA - The Conversation Designer
    Summary:
    Can't find The Conversation Designer
    Content:

    I am new to ODA and while reviewing the release notes I read the June release has a conversation designer. I don't see it anywhere in my instance as the documentation says it should be. I did read it was in Beta, is there someone I have to ask to enable it?

    Version:
    Version 19.1.3-1905041633
  • Carlos Chang
    On-Demand Webcast: Oracle's New AI Voice for the...25.0
    Topic posted June 25, 2019 by Carlos Chang, tagged Alexa, Bots, Conversational AI, Mobile, Siri, Slack, Virtual Assistant, VPA, WeChat 
    Title:
    On-Demand Webcast: Oracle's New AI Voice for the Enterprise
    Summary:
    Oracle Digital Assistant update, new AI voice acquisition, demos, and live Q&A
    Content:

    This webcast is now available as on-demand. 

     

     

    The Oracle Digital Assistant team has been busy delivering AI powered conversations for its customers. #winning Join Suhas Uliyar, Oracle VP, Digital Assistant, to learn what’s new, including Oracle’s recent acquisition in voice AI technology that will help Oracle continue to set the pace ahead of the competition. We’ll show comparative demos that you don’t want to miss, plus a live Q&A session. Mark your calendars now!

    • Learn about Oracle’s latest acquisition in voice AI technology
    • Catch up on what’s new and what is ahead
    • AI powered demos comparing Oracle vs. Google, Amazon and Siri and why Oracle is your top choice for the enterprise
    Image:
  • Stefan Van Liempt
    System.List property with escaping the comma (,)Answered75.0
    Topic posted May 14, 2019 by Stefan Van LiemptGreen Ribbon: 100+ Points, tagged Bots, Tip, Virtual Assistant 
    Title:
    System.List property with escaping the comma (,)
    Summary:
    How would we escape a comma (,) in the System.List Component
    Content:

    So the scenario is that the user has been mailed and our bot would check if the mail is received. 

    The user can answer with the following options in the System.List component.

    1. Yes

    2. No, but please sent it again

    3. I need to change my student number

    As you can see, option 2 contains a comma (,). In the current situation this leads to 4 options in the menu (instead of 3):

    Yes
    No
    but please sent it again
    I need to change my student number

    See the snippets what I tried so far.. Will keep on trying, but hopefully someone else has a bright idea.

    Thanks for the help!

    Code Snippet: