Digital Assistant and Mobile

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  • Geetha Devi
    How to use Oracle Bot into google hangout? Anyone have any...Answered26
    Topic posted October 11, 2019 by Geetha DeviBlue Ribbon: 750+ Points, tagged Alexa, Analytics, Android, API, Bots, Conversational AI, Facebook, iOS, MAX, Messaging, Mobile, Notification, OMCE, Siri, Slack, Tip, Virtual Assistant, VPA, WeChat 
    Title:
    How to use Oracle Bot into google hangout? Anyone have any doc on this?
    Summary:
    how to integrate the OMH chatbot-UI as google hangouts.
    Content:

    I  would to login  the oracle mobile hub chats using the hangout credentials.

    Dailog Flow  channel as google hangout

  • Ameur Baccoucha
    Translation problem with the facebook channelAnswered85.0
    Topic posted August 28, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Facebook, Messaging 
    Title:
    Translation problem with the facebook channel
    Summary:
    I use the google translation service and everything is fine in the botui tester but it does not work in the Facebook channel.
    Content:

    Hello,

    everything work on the botUI tester but in the facebook channel when I type "hi", I receive the welcome message that I put in english. but when I type "bonjour" I receive the message of the "unresolvedIntent" in english.
    any idea please.
    Thank you

  • Sikaar Keita
    Accessing userid and channel type from the dialog flow and...Answered65.0
    Topic posted November 12, 2018 by Sikaar KeitaGreen Ribbon: 100+ Points, tagged Alexa, Facebook, OMCE, Tip 
    Title:
    Accessing userid and channel type from the dialog flow and custom component
    Summary:
    I am looking ofr a proper way to access user information and channel information
    Content:

    Hi,

    I am looking for a proper way to access user information and channel information, from both Dialog Flow and Custom Component.

    My Bot is running on 3 different channels ( Alexa, Facebook Messenger, Website) and i would like :

    1) to have a switch proposing various options based on the invoking channel, thus my need to acces the channel type from the dialog flow. I have tried many things (channelType ... ) but nothing worked out. Same when trying to access it from a custom component.

    2) to have acess to userId, so i can access and store data. in the custom component i have tried body.message.channel.userId with no success

    3) For Alexa and FBM, i owuld also like to dig the account linking topic - ie capture the amazon id or facebook id of the user. So far with FBM i properly capture firstname and last name, how could i go further ? I couldn't find any details in the online documentation.

     

    Best Regards

  • Dharshan B
    How to use Duration In Complex Entity PropertiesAnswered5
    Topic posted October 14, 2019 by Dharshan B, tagged Bots, Facebook 
    Title:
    How to use Duration In Complex Entity Properties
    Summary:
    How to use Duration In Complex Entity Properties
  • Ameur Baccoucha
    How can we identify a user?Answered4
    Topic posted January 11, 2019 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Facebook, Virtual Assistant 
    Title:
    How can we identify a user?
    Summary:
    I want to know how to identify a user with whom the Bot has already had a discussion
    Content:

    Hi,
    What I'm asking is that the user's ID is the same for the user all the time or just for a session?
    if is for a session, how can I identify the user without using authentication (when using the fb channel for example) and having a conversation with the bot before

  • Duha S
    Unable to use my Chatbot33.0
    Topic posted November 27, 2019 by Duha SRed Ribbon: 250+ Points, tagged Bots, Facebook, Mobile 
    Title:
    Unable to use my Chatbot
    Content:

    Hi,

    I have created my ODA App on Facebook and was able to successfully test it from the same account that created the page. When I logged into my personal account and tried to chat with the bot, I couldn't get any answer.

    Regards,

    Duha

  • Sharath Chandra Gavini
    Webviews in Oracle Digital AssistantAnswered3
    Topic posted January 3, 2019 by Sharath Chandra GaviniBronze Medal: 1,250+ Points, tagged Bots, Conversational AI, Facebook 
    Title:
    Webviews in Oracle Digital Assistant
    Summary:
    Can we make the bot aware of the events that happen inside a webview or pass the control from a webview to the bot when the webview is closed?
    Content:

    Hi experts,
    There is a usecase where we would like to send a webview to the user (which is our own page). I wonder if there is any way of getting the data from the webview to the bot and vice-versa and also if there is any way to resume the conversation flow when the user closes the webviews? I am aware that we can use Instant apps for this purpose but can we also do this with our own HTML pages?
    Please advice.
    Thanks,
    Sharath Chandra Gavini.

  • Abhishek Singh
    My bot using facebook channel, not replying to general...35.0
    Topic posted August 30, 2018 by Abhishek SinghRed Ribbon: 250+ Points, tagged Bots, Facebook, Messaging 
    Title:
    My bot using facebook channel, not replying to general public, only to me(developer)
    Summary:
    My bot is working well and replies well when i am interacting with it using the developer credentials for the facebook messenger, but it is not replying to general public, not sure why?
    Content:

    My bot is working well and replies well when i am interacting with it using the developer credentials for the facebook messenger, but it is not replying to general public, not sure why?

    What further steps need to be done to make it(bot) respond to any person saying hi to my bot. My Bot name is

    "CapGstore".

    Document:
  • Filip Huysmans
    Chatbot: Working with versions in production35.0
    Topic posted August 16, 2018 by Filip HuysmansRed Ribbon: 250+ Points, tagged Bots, Facebook 
    Title:
    Chatbot: Working with versions in production
    Summary:
    What is the advice way of working with chatbots in production?
    Content:

    Hi,

    what is the best approach of working with bots in production?  Once the bot is put into production and linked with facebook messenger, how can we put in place a new version without disrupting the existing conversations?  

    Do we work directly in the production bot or do we have a second bot aside ?

    Thx

  • maja martinčič-kralj
    Using Oracle Digital assistant on Facebook Messenger2
    Topic posted October 8, 2019 by maja martinčič-kralj, tagged Facebook 
    Title:
    Using Oracle Digital assistant on Facebook Messenger
    Summary:
    Action buttons type postback not get any answer from Bot
    Content:

    Hay!

    We have tested our skills CBPizza bot with cards on facebook messenger. Cards are visible but vhen we select action button 'Order now' bot does not respond meanwhile when we write message 'Order now' it works ok. When we click button message is visible on facebook, but it is not send to Bot. The same thing happens in case of using list view buttons. Bot tester works just fine. Any suggestions? Thanks in advance for your help!

    Version:
    9.1.5