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  • Martin Jarvis
    Announcement: New Release of Oracle Digital Assistant is now...25.0
    Topic posted November 28, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Analytics, Bots, Conversational AI, Messaging 
    Title:
    Announcement: New Release of Oracle Digital Assistant is now available !
    Summary:
    Oracle Digital Assistant New Release (18.4.3)
    Content:

    Oracle Digital Assistant New Release (18.4.3)

    We are delighted to announce that the next major release, 18.4.3, of our AI powered Digital Assistant platform is now available in all OCI data centres (Ashburn, Phoenix, Frankfurt and London). This release represents a major evolution in our service, moving on from 1st generation chatbots to now enabling enterprises to deliver 2nd generation Digital Assistants to their customer and employees.

    Over the coming months, and through our continued engagement with the SaaS teams, our customers will benefit from a growing list of out of the box SaaS Skills, pre-integrated and ready-to-go. Customers will able to combine these SaaS skills with Skills they have developed themselves or adapt the supplied skills to their needs.

    New instances are being provisioned with 18.4.3 now and existing instances are due to be upgraded this week.

    We now have the strongest and most complete Digital Assistant platform in the industry. We know you are going to love this new release.

    Key New Features
    With over 25 new features, this release brings even more innovation to position us as the leading Digital Assistant Platform for the Enterprise. Here are a few of these exciting new features.  Click here for more information on What's New in Oracle Digital Assistant.

    Digital Assistants & Skills
    Rather than having multiple, individual chatbots for your enterprise, a Digital Assistant allows enterprises to deliver multiple services or Skills as if they were a single service, but accessible through multiple channels.

    Skill Insights
    Delivering a superior conversational experience requires on-going monitoring of user activity to assure all dialog flows result in successful completion. Insights includes analytics to allow administrators to monitor, trouble-shoot and enhance the value and performance of their Digital Assistant. It helps them find bot dialog and intent problems and fix them.

    Application Initiated Conversations
    Sometimes it’s not enough to have the customer initiate all the conversations with your skills. You may want your Digital Assistant to initiate a conversation with your user whenever it receives a triggering event from another app—like when a user’s expense report is rejected, for example. 

    Chinese Language Support
    Oracle Digital Assistant now lets you define your intents and custom entities in both English and Simplified Chinese, without having to first configure an auto-translation service. Further languages will be added using this language framework in the future. Whilst we are talking Chinese language support, we added support for the WeChat messenger app too.

    And Much More
    Built in greeting support, Composite bag entities, Dynamic entities, Auto entity disambiguation, WebView component, Skill version & life cycle management, Built in Node.js custom code container, Full 3-legged OAuth, Multi session token refresh, Twillio support (for SMS).

  • Grant Ronald
    Why QnA and How QnA15.0
    Topic posted July 2, 2018 by Grant RonaldGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Mobile, OMCE, Tip, Virtual Assistant 
    Title:
    Why QnA and How QnA
    Summary:
    You might find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory
    Content:

    One of the primary benefits of a chatbot is dealing with the "low-fidelity" interactions from your customers leaving your call center to deal with issues that need the human touch.  Frequently asked questions, by their very nature, are common questions that are simply looking for an answer.  "What are your opening times", "Can I overpay on my mortgage", "Do you serve gluten free pizzas".  The FAQs (or QnAs) often already exist, if you know where to find them, so why not bring them into your bot?

    You might therefore find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory.  This allow you to simply upload your existing QnA into a bot and any user input will automatically be searched within this document.  If the input matches a QnA the user will be presented with a carousel of related articles allowing them to view or browse related topics.

    https://youtu.be/LsAy1Qq5RRg - an introduction to QnA in Intelligent Bots

    https://youtu.be/L8dOznua_qg - how QnA works in Intelligent Bots.

    Would appreciate any feedback if this format of learning helps, and if so, other topics you would like covered.

    Video:
    Invalid File (0 KB)
  • Pawan Gupta
    Why ODA for Platform and ODA for SaaS have different...15.0
    Topic posted December 7, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant 
    Title:
    Why ODA for Platform and ODA for SaaS have different features.. would it ever converge?
    Summary:
    Why ODA for Platform and ODA for SaaS have different features.. would it ever converge?
    Content:

    So we clearly see in what's new section that ODA for platform and ODA for SaaS have different feature set (example - dynamic entity, Oracle Web SDK channel).

    What's the explaination? is ODA for SaaS in OCI and ODA for Platform not in OCI?

    I try to get ODA for Platform in OCI console and i get error that only ODA for SaaS is allowed in OCI? why ?

    Is there any plan to converge the features or allow to create ODA for Platform in OCI?

    We get excited with all these features and plan to show case some solution to clients and then we get discouraged with all these variations..

    May be it's just matter of time ODA is not ready for prime time probably we need to wait for another quarter.. appreciate your response to educate me..

  • Vikhil Khobragade
    Oracle Bots Javascript SDK UI Customization45.0
    Topic posted December 7, 2019 by Vikhil KhobragadeBlue Ribbon: 750+ Points, tagged Bots, Conversational AI, Notification 
    Title:
    Oracle Bots Javascript SDK UI Customization
    Content:

    Hi,

    We have customized the javascript bots SDK with reference of the oracle tech exchange article 

    1. Close and Minimize Button

    2. carousel

    3. Feedback form in the conversation

    4. Offer widget

    We customization using by the reference of Oracle Tech Exchange Article.https://blogs.oracle.com/mobile/techexchange%3a-developing-rich-conversational-user-interface-with-oracle-client-sdk-for-javascript-and-oracle-digital-assistant

    GitHub Link: https://github.com/vikhilk/oraclebotsui.git

    YouTube Video Link: https://youtu.be/QOYZv4K9T-8

    Image:
    Video:
    ODA UI.mp4 (2MB)
  • Vikhil Khobragade
    Oracle Bots Android SDK: HTML not renderingAnswered95.0
    Topic posted November 9, 2019 by Vikhil KhobragadeBlue Ribbon: 750+ Points, tagged Android, API, Bots, Conversational AI 
    Title:
    Oracle Bots Android SDK: HTML not rendering
    Summary:
    oracle android SDK
    Content:

    Hi All,

    I am trying to rendering the html code in android bots SDK. any one have idea how can we do this.

     

    Regards,

    Vikhil

  • Pawan Gupta
    Microsoft Teams to ODA (how to pass username)Answered85.0
    Topic posted November 6, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    Microsoft Teams to ODA (how to pass username)
    Summary:
    Microsoft Teams to ODA (how to pass username)
    Content:

    In enterprise digital assistant use case, MS Teams is going to be the blockbuster channel for accessing the digital assistants. I am trying to enable the DAs in MS team though need some help in documentation or any blog, article on how can we pass user details from MS Teams to ODA. Appreciate your help.

  • Pawan Gupta
    user.<variable> can it store object or collectionsAnswered45.0
    Topic posted November 4, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    user.<variable> can it store object or collections
    Summary:
    user.<variable> can it store object or collections
    Content:

    I am trying to make it work, not sure if my code issue or if it is not supported, appreciate if someone can confirm that we can store object or collection in the user.<variable> to persist?

  • Pawan Gupta
    Oracle Digital Assistant Cloud vs ODA SaaS55.0
    Topic posted October 7, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    Oracle Digital Assistant Cloud vs ODA SaaS
    Summary:
    Oracle Digital Assistant Cloud vs ODA SaaS
    Content:

    So we have two versions of ODA one which is for Oracle SaaS and another which is for any use case, in order to advise clients, trying to understand if there is any functionality or feature difference or limitations.. listing down what i know so far...

    SaaS version should:

    • be connecting to SaaS, should not be used if skills involved is unrelated to Oracle SaaS product
    • comes in same identity domain as SaaS, example ERP Cloud 
    • this is where, Oracle provided Digital Assistant (example HCM, ERP, EPM) will be deployed 
    • customers can created new skills and assistants

    Appreciate if you can add more or reference to any blog or documentation where we can find more..

  • Ameur Baccoucha
    Does speak.ai multilingual support ?15.0
    Topic posted August 26, 2019 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Conversational AI, Virtual Assistant 
    Title:
    Does speak.ai multilingual support ?
    Summary:
    i want to know if the new feature speak.ai support multilingue or not
    Content:

    i want to know if the new feature speak.ai multilingual support or not 

  • Michael Locurcio
    New to ODA - The Conversation Designer55.0
    Topic posted August 2, 2019 by Michael LocurcioSilver Trophy: 7,500+ Points, tagged Bots, Conversational AI, Virtual Assistant 
    Title:
    New to ODA - The Conversation Designer
    Summary:
    Can't find The Conversation Designer
    Content:

    I am new to ODA and while reviewing the release notes I read the June release has a conversation designer. I don't see it anywhere in my instance as the documentation says it should be. I did read it was in Beta, is there someone I have to ask to enable it?

    Version:
    Version 19.1.3-1905041633

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