Digital Assistant and Mobile

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  • Xena Arcabos
    Problem with the environment of oracle mobile cloud1
    Topic last edited January 3, 2019 by Martin JarvisSilver Medal: 2,000+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE 
    Title:
    Problem with the environment of oracle mobile cloud
    Summary:
    Getting no response from the Bots created in OMCE
    Content:

    Hi all,

    We are having problem with the environment of OMCE. We get no response from all the bots we created in the OMCE, even testing the bots in the environment itself. We checked the codes and its all good, we also checked the logs but no records listed. Can we have any explanation with this?
     

     

     

    Version:
    18.2.5
    Image:
  • Grant Ronald
    Why QnA and How QnA15.0
    Topic last edited July 12, 2018 by Arijit ChakrabortyBronze Trophy: 5,000+ Points, tagged Bots, Conversational AI, Mobile, OMCE, Tip, Virtual Assistant 
    Title:
    Why QnA and How QnA
    Summary:
    You might find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory
    Content:

    One of the primary benefits of a chatbot is dealing with the "low-fidelity" interactions from your customers leaving your call center to deal with issues that need the human touch.  Frequently asked questions, by their very nature, are common questions that are simply looking for an answer.  "What are your opening times", "Can I overpay on my mortgage", "Do you serve gluten free pizzas".  The FAQs (or QnAs) often already exist, if you know where to find them, so why not bring them into your bot?

    You might therefore find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory.  This allow you to simply upload your existing QnA into a bot and any user input will automatically be searched within this document.  If the input matches a QnA the user will be presented with a carousel of related articles allowing them to view or browse related topics.

    https://youtu.be/LsAy1Qq5RRg - an introduction to QnA in Intelligent Bots

    https://youtu.be/L8dOznua_qg - how QnA works in Intelligent Bots.

    Would appreciate any feedback if this format of learning helps, and if so, other topics you would like covered.

    Video:
  • Martin Jarvis
    Announcement: New Release of Oracle Digital Assistant is now...25.0
    Topic posted November 28, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Analytics, Bots, Conversational AI, Messaging 
    Title:
    Announcement: New Release of Oracle Digital Assistant is now available !
    Summary:
    Oracle Digital Assistant New Release (18.4.3)
    Content:

    Oracle Digital Assistant New Release (18.4.3)

    We are delighted to announce that the next major release, 18.4.3, of our AI powered Digital Assistant platform is now available in all OCI data centres (Ashburn, Phoenix, Frankfurt and London). This release represents a major evolution in our service, moving on from 1st generation chatbots to now enabling enterprises to deliver 2nd generation Digital Assistants to their customer and employees.

    Over the coming months, and through our continued engagement with the SaaS teams, our customers will benefit from a growing list of out of the box SaaS Skills, pre-integrated and ready-to-go. Customers will able to combine these SaaS skills with Skills they have developed themselves or adapt the supplied skills to their needs.

    New instances are being provisioned with 18.4.3 now and existing instances are due to be upgraded this week.

    We now have the strongest and most complete Digital Assistant platform in the industry. We know you are going to love this new release.

    Key New Features
    With over 25 new features, this release brings even more innovation to position us as the leading Digital Assistant Platform for the Enterprise. Here are a few of these exciting new features.  Click here for more information on What's New in Oracle Digital Assistant.

    Digital Assistants & Skills
    Rather than having multiple, individual chatbots for your enterprise, a Digital Assistant allows enterprises to deliver multiple services or Skills as if they were a single service, but accessible through multiple channels.

    Skill Insights
    Delivering a superior conversational experience requires on-going monitoring of user activity to assure all dialog flows result in successful completion. Insights includes analytics to allow administrators to monitor, trouble-shoot and enhance the value and performance of their Digital Assistant. It helps them find bot dialog and intent problems and fix them.

    Application Initiated Conversations
    Sometimes it’s not enough to have the customer initiate all the conversations with your skills. You may want your Digital Assistant to initiate a conversation with your user whenever it receives a triggering event from another app—like when a user’s expense report is rejected, for example. 

    Chinese Language Support
    Oracle Digital Assistant now lets you define your intents and custom entities in both English and Simplified Chinese, without having to first configure an auto-translation service. Further languages will be added using this language framework in the future. Whilst we are talking Chinese language support, we added support for the WeChat messenger app too.

    And Much More
    Built in greeting support, Composite bag entities, Dynamic entities, Auto entity disambiguation, WebView component, Skill version & life cycle management, Built in Node.js custom code container, Full 3-legged OAuth, Multi session token refresh, Twillio support (for SMS).

  • Tom Smits
    Resolve Composite Bag Variabele6
    Topic posted November 16, 2018 by Tom SmitsGreen Ribbon: 100+ Points, tagged Conversational AI, Mobile, Virtual Assistant 
    Title:
    Resolve Composite Bag Variabele
    Summary:
    Using the commonResponse component, a composite bag is only valued when the first response item is answered
    Content:

    Hi all,

    Currently, I'm working on a Digital Assistant that creates an appointment request for potential leads. I created a composite bag with the entities date, time, location and employee. However, when i ask something like this: "can i meet with "John Doe" tomorrow at 12pm in Amsterdam?". The bot asks for a date. When i respond with "tomorrow at 12pm in Amsterdam" it fills the appointment composite bag with all the matched entities.

    Why didn't this happen when i was asking the first question? I've provided the code below.

    Kind Regards,

    Tom

     

     

    Version:
    Version 18.3.2_1808150141
    Image:
    Code Snippet:
  • Ameur Baccoucha
    Notification PushAnswered3
    Topic posted October 25, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Notification, Virtual Assistant 
    Title:
    Notification Push
    Summary:
    how can we send notifications to a specific user through the bot?
    Content:

    HI,

    Can we send a message automatically to users (we already had a discussion) to inform them of certain news or the occurrence of an event?

    how can develop it ? 

    Ameur 

    Thank you

    Version:
    ODA 18.3.2_1808150141
  • Xena Arcabos
    Derived Entity Type25.0
    Topic posted October 24, 2018 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI, Mobile, OMCE 
    Title:
    Derived Entity Type
    Summary:
    Problem with Derived Entity Type
    Content:

    I have created 2 custom DERIVED entity namely enddate with DATE as parent with preceding phrase ( to , up to ) ... and a startdate with DATE as parent with a preceding phrase ( From , on ). The expected user input would be "Log absence from tomorrow to friday" but i have noticed that it only resolved the tomorrow as the date. I need to get the tomorrow as the start date and Friday as the end date. How should i do it?

    Version:
    18.2.5
  • Ameur Baccoucha
    Agent IntegrationAnswered4
    Topic posted October 24, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Virtual Assistant 
    Title:
    Agent Integration
    Summary:
    Some questions about this feature
    Content:

    Hi there, 
    I have some question about the agent handoff feature: 
    - they can be only integrate with the oracle Service cloud ? or there is a way that i can integrate it with locale custom platforme? if not, it will be in the future ?
    - Is there any other richer documentation that can help in how develop it? that explain each case in the integration form ? maybe A youtube tuto or a Tech Exchange blog cheeky
    - i don't have any idea about the Service Cloud , is the chat platform of the agent already exist? which is the product that should we provisioning to have this feature? ... crying

    thanks
    Ameur

    Version:
    ODA 18.3.2_1808150141
  • dulce rodriguez
    question about System.OAuthAccountLink4
    Topic last edited September 27, 2018 by dulce rodriguez, tagged Bots, Conversational AI, Messaging, Mobile, Virtual Assistant 
    Title:
    question about System.OAuthAccountLink
    Summary:
    component auth in bot with unwanted behavior
    Content:
    Hi!, 
     
    We are developing a chatbot using the Intelligent Bots product in the version 17.4.5 with Oracle Mobile Cloud Enterprise. Our chatbot will use authentication with LinkedIn like described in this tutorial:
     
    https://docs.oracle.com/en/cloud/paas/mobile-suite/use-chatbot/reference1.html#GUID-1C646528-1FE6-4248-AE7A-A9741B400521
     
    However, our users are experiencing a strange behavior when they authenticate.
     
    The following procedure describes the steps we have taken to include authentication functionality
     
    1. We created a chatbot using the "New bot" option
    2. We add a system component "System.OAuthAccountLink"
    In the field "authorizeURL" we put the url of the authentication provider with the following structure:
     
    PROVIDER_URL/authorization?Response_type=code&client_id=APPID&redirect_uri=URL_ORACLE.mobile.ocp.oraclecloud.com/connectors/v1/callback
     
    3. We save using the "Validate" option
     
    Apparently everything is fine, however when users run it they have the next behavior.
     
    a. Open the Bot.
    b. The bot goes to the LinkedIn site for authentication. 
    c. The user authenticate with valid data.
    d. Pressing the Allow button will download a response.txt file (unwanted behavior)
    e. The user has to manually close the browser to return to the chatbot (unwanted behavior)
     
    Could you help us avoid those unwanted behaviors?
    Version:
    17.4.5
    Image:
  • Ameur Baccoucha
    Instant App Error35.0
    Topic posted June 6, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE 
    Title:
    Instant App Error
    Summary:
    When i try to call my instant app in the chatbot i receive a error message which is "javaException:Schema specific part is opaque."
    Content:

    this is my YAML code :

    #########################

    startInterview:
        component: "System.SetVariable"
        properties:
          variable: "interviewInfo"
          value: "${iResult.value.entityMatches['NUMBER'][0]}"
      interactive:
        component: "System.Interactive"
        properties:
          sourceVariableList: "interviewInfo"
          variable: "outputMessage"
          id: "InstantAPP"
          prompt: "can you please authenticate"
        transitions: {}
      askInterviewInfo:
        component: "System.Text"
        properties:
          variable: "interviewInfo"
          prompt: "Please provide your interview informations"
        transitions: {}

    ########################

  • Abhishek Singh
    Image is not getting displayed in my chatbot while using...4
    Topic posted September 4, 2018 by Abhishek SinghRed Ribbon: 250+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE, Virtual Assistant 
    Title:
    Image is not getting displayed in my chatbot while using carbObject of MessageModel
    Summary:
    I am trying to show the product images in chatbot from CX cloud instance via messageModel.
    Content:

    I am passing all the paramters to the cardObject of messageModel inlcuding imageUrl. Other things are coming fine like Title, description, action(null).. but image is not displaying in responses from chatbot.

    I observed that when i am trying to browse the image in browser via the image url (copying from json response) it is throwing error as below

    {

    • "errorCode": "00001000",
    • "message": "The user is not authenticated.",
    • "status": "401"

    }

    In cardObject, i am providing the details  of product from CX Cloud  instance. Is it that to fetch the image, i have to provide further authentication, if so, how can we pass into cardObject or any way to get the image dispalyed in chatbot?

     

    Version:
    latest
    Image:
    Code Snippet: