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  • Grant Ronald
    Why QnA and How QnA15.0
    Topic posted July 2, 2018 by Grant RonaldGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Mobile, OMCE, Tip, Virtual Assistant 
    Title:
    Why QnA and How QnA
    Summary:
    You might find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory
    Content:

    One of the primary benefits of a chatbot is dealing with the "low-fidelity" interactions from your customers leaving your call center to deal with issues that need the human touch.  Frequently asked questions, by their very nature, are common questions that are simply looking for an answer.  "What are your opening times", "Can I overpay on my mortgage", "Do you serve gluten free pizzas".  The FAQs (or QnAs) often already exist, if you know where to find them, so why not bring them into your bot?

    You might therefore find the new QnA features in Oracle Intelligent Bots as a welcome addition to your chatbot armory.  This allow you to simply upload your existing QnA into a bot and any user input will automatically be searched within this document.  If the input matches a QnA the user will be presented with a carousel of related articles allowing them to view or browse related topics.

    https://youtu.be/LsAy1Qq5RRg - an introduction to QnA in Intelligent Bots

    https://youtu.be/L8dOznua_qg - how QnA works in Intelligent Bots.

    Would appreciate any feedback if this format of learning helps, and if so, other topics you would like covered.

    Video:
    Invalid File (0 KB)
  • Martin Jarvis
    Visit the TechExchange for technical articles and code...5.0
    Topic posted May 2, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Bots, Mobile, Tip 
    Title:
    Visit the TechExchange for technical articles and code samples
    Summary:
    Go to blogs.oracle.com/mobile/tech-exchange for lots of helpful articles and code samples to help you build fantastic mobile and chatbot applications
    Content:

    The TechExchange section of the Oracle Mobile & Bots blog (https://blogs.oracle.com/mobile/tech-exchange) contains lots of useful technical articles and code samples to help you build fantastic mobile and chatbot applications.

    Tell us which article is your favourite in the comments below.

    Image:
  • Krunalmehta
    How does Agent Handoff (IVR or call-centre ‘chat’ cha...44.5
    Topic posted June 18, 2018 by Krunalmehta Green Ribbon: 100+ Points, tagged Bots, Messaging, Tip 
    Title:
    How does Agent Handoff (IVR or call-centre ‘chat’ channel) work in Bot?
    Summary:
    How to handover the chat to agent via bot if the call is made to call centre for further assistant?
    Content:

    Hi,

    There is one requirement from one of our clients. If user query is not solved through bot then he will be redirected to a agent(via call) for further assistance. 

    Does Oracle Bot provide any facility/functionality which satisfies this? How does Agent Handoff (IVR or call-centre ‘chat’ channel) work in bot? We need any use case diagram or materials or write ups if available. 

  • Stefan Van Liempt
    System.List property with escaping the comma (,)Answered75.0
    Topic posted May 14, 2019 by Stefan Van LiemptGreen Ribbon: 100+ Points, tagged Bots, Tip, Virtual Assistant 
    Title:
    System.List property with escaping the comma (,)
    Summary:
    How would we escape a comma (,) in the System.List Component
    Content:

    So the scenario is that the user has been mailed and our bot would check if the mail is received. 

    The user can answer with the following options in the System.List component.

    1. Yes

    2. No, but please sent it again

    3. I need to change my student number

    As you can see, option 2 contains a comma (,). In the current situation this leads to 4 options in the menu (instead of 3):

    Yes
    No
    but please sent it again
    I need to change my student number

    See the snippets what I tried so far.. Will keep on trying, but hopefully someone else has a bright idea.

    Thanks for the help!

    Code Snippet:
  • Sikaar Keita
    Accessing userid and channel type from the dialog flow and...Answered65.0
    Topic posted November 12, 2018 by Sikaar KeitaGreen Ribbon: 100+ Points, tagged Alexa, Facebook, OMCE, Tip 
    Title:
    Accessing userid and channel type from the dialog flow and custom component
    Summary:
    I am looking ofr a proper way to access user information and channel information
    Content:

    Hi,

    I am looking for a proper way to access user information and channel information, from both Dialog Flow and Custom Component.

    My Bot is running on 3 different channels ( Alexa, Facebook Messenger, Website) and i would like :

    1) to have a switch proposing various options based on the invoking channel, thus my need to acces the channel type from the dialog flow. I have tried many things (channelType ... ) but nothing worked out. Same when trying to access it from a custom component.

    2) to have acess to userId, so i can access and store data. in the custom component i have tried body.message.channel.userId with no success

    3) For Alexa and FBM, i owuld also like to dig the account linking topic - ie capture the amazon id or facebook id of the user. So far with FBM i properly capture firstname and last name, how could i go further ? I couldn't find any details in the online documentation.

     

    Best Regards

  • Ameur Baccoucha
    QnA componentAnswered105.0
    Topic posted September 19, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE, Tip 
    Title:
    QnA component
    Summary:
    i want to cretae a bot only using System.QnA component to make my bot reply to some question.
    Content:

    i want to build a sample of a Q&A bot. i created the bot and uploaded the csv file and every thing is ok but one i am using the bot tester i always get a response from the unresolved state. here my OBotML code: 

    metadata:
      platformVersion: 1.0
    main: true
    name: QnA_Bot
    context:
      variables:
    states:   
      qna:
        component: "System.QnA"
        transitions:
          actions:
            none: "unresolved"
          next: "qna"
      unresolved:
        component: "System.Output"
        properties:
          text: "Sorry, I did not find any match. Can you rephrase the question?"
        transitions:
          return: "unresolved"
      

    any idea please? 

    thank you 

    Ameur

  • Sunil Kumar
    How to add dynamic values to Instant Apps Chart of...Answered55.0
    Topic posted July 4, 2018 by Sunil KumarRed Ribbon: 250+ Points, tagged Bots, Mobile, Tip 
    Title:
    How to add dynamic values to Instant Apps Chart of Intelligent Bot
    Summary:
    How to add dynamic values in instant app chart
    Content:

    I am trying to create an instant app which will display chart (chart should change by giving different inputs from bot).

    I am able to create chart with static values but  I want to add dynamic values using either parameters (inputs coming from bot) / Javascript snippets but not sure how to achieve this

    Please can some one help me with the code, documentation link  , any info etc

     

    Thanks in advance

    Sunil

  • Asser
    How to access an API without credentials?25.0
    Topic posted July 10, 2018 by Asser Green Ribbon: 100+ Points, tagged API, Bots, Facebook, OMCE, Tip 
    Title:
    How to access an API without credentials?
    Content:

    On OMCe I have made a backend, added an API, and set the endpoints. I have set the "Login Required" switch to "off" (see image api_1.png). I assume that with this it should not ask for Authorization headers, but it returns a 401 unauthorized response (see image api_2.png).

    When I add Authorization header and Oracle-Mobile-Backend-ID to the GET request, it works fine (see image api_3.png).

    Is it possible to make a simple GET request to the API without having to provide the credentials? OR, can I add the access token and backend ID as a query param?

    Image:
    Document:
    api_2.PNG (38KB)
    Document:
    api_3.PNG (39KB)
  • Avinexus7
    How to create a chatbot?75.0
    Topic posted April 3, 2018 by Avinexus7 Green Ribbon: 100+ Points, tagged Bots, Mobile, Tip 
    Title:
    How to create a chatbot?
    Summary:
    How to create a chatbot?
    Content:

    Hi,

     

    I've created all the necessary components required in order to create a chatbot: database, container and a stack (Oracle Mobile Cloud, Enterprise Bots-Only Stack). I'm presently trying to get into the page where I can actually create a chatbot, but I'm not able to find where it is. Is the option under somewhere or is there another process to get to that screen?

     

    Below is the image of the screen I want to navigate to? (found the image online)

    6153.bt2.png

    Thank you!

  • Asser
    Where do I find more info on the error logs?25.0
    Topic posted July 3, 2018 by Asser Green Ribbon: 100+ Points, tagged API, Bots, OMCE, Tip 
    Title:
    Where do I find more info on the error logs?
    Content:

    I have tried to make a backend/API on OMCe and put these custom components there, following som tutorials.
    Apparently I have some errors somewhere in the code according to the error message.
    However, I cannot find where the error is. I've looked on the suggested sections but the message is the same.
    For example, I see "The API invocation ended. We couldn't start a custom code container because of an uncaught exception. This typically happens because there's an error in the custom API implementation. To find the error, go to the Logs tab on the mobile backend's Diagnostics page. The Message Detail dialog box for the log message displays the module and line number where the error occurs. Fix the error and try again.", but when I go to Backend -> Diagnostics -> Logs tab, instead of a line number I find this exact message (see attachment).

    Is there any way I could get more details about the error? As it is very hard to fix it when I don't know where the error occurs.

    Image:

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