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  • Satshah
    Accessing the Reports in ERP cloud with dynamic...1
    Topic posted February 28, 2019 by Satshah Blue Ribbon: 750+ Points, tagged Alexa, API, Bots, Conversational AI, Messaging, Mobile, OMCE, Slack, Virtual Assistant 
    Title:
    Accessing the Reports in ERP cloud with dynamic authentication
    Summary:
    Accessing the Reports in ERP cloud with dynamic authentication
    Content:

    Hi,

    We are using Digital Assistant to access "https://<host>/xmlpserver/services/PublicReportService?wsdl" WSDL and runReport operation from it. But case here is, we are passing authentication ( userid and password ) ina static manner. So every time the userid and password refreshes our Digital Assistant stops working untill we change that static authentication details,

    Can we do this approach dynamically?

    So that we do not have to enter authentication details evert time and Digital Assistant works flawlessly.

     

    Thanks,

    Satya

     

  • Sharath Chandra Gavini
    Add delay to consecutive messages45.0
    Topic posted May 15, 2019 by Sharath Chandra GaviniBronze Medal: 1,250+ Points, tagged Bots, Conversational AI 
    Title:
    Add delay to consecutive messages
    Summary:
    How to add a delay to the messages sent from the custom components
    Content:

    Hi all, 
    I have a component where I am sending multiple text responses one after the other. All the messages appear at once and it doesn't give a good chat experience. I want to add delay to the messages so that it appears more realistic. I tried adding timeouts and promises but that didn't work. Is there any way of achieving this?
    Thanks in advance,
    Sharath Chandra Gavini.

  • Ameur Baccoucha
    Agent IntegrationAnswered4
    Topic posted October 24, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Virtual Assistant 
    Title:
    Agent Integration
    Summary:
    Some questions about this feature
    Content:

    Hi there, 
    I have some question about the agent handoff feature: 
    - they can be only integrate with the oracle Service cloud ? or there is a way that i can integrate it with locale custom platforme? if not, it will be in the future ?
    - Is there any other richer documentation that can help in how develop it? that explain each case in the integration form ? maybe A youtube tuto or a Tech Exchange blog cheeky. 
    - i don't have any idea about the Service Cloud , is the chat platform of the agent already exist? which is the product that should we provisioning to have this feature? ... crying

    thanks
    Ameur

    Version:
    ODA 18.3.2_1808150141
  • Sharath Chandra Gavini
    Analytics Specific to QnA1
    Topic posted December 2, 2019 by Sharath Chandra GaviniBronze Medal: 1,250+ Points, tagged Analytics, Bots, Conversational AI 
    Title:
    Analytics Specific to QnA
    Summary:
    Does ODA have any filters to get analytics only about QnA
    Content:

    Hi everyone,
    Is there any option to filter out ODA analytics for QnA that gives insights about the category of the questions, number of questions per category, number of successful matches and others?
    If not, is there any alternative to this?
    Thanks in advance,
    Sharath Chandra Gavini.

  • Martin Jarvis
    Announcement: New Release of Oracle Digital Assistant is now...25.0
    Topic posted November 28, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Analytics, Bots, Conversational AI, Messaging 
    Title:
    Announcement: New Release of Oracle Digital Assistant is now available !
    Summary:
    Oracle Digital Assistant New Release (18.4.3)
    Content:

    Oracle Digital Assistant New Release (18.4.3)

    We are delighted to announce that the next major release, 18.4.3, of our AI powered Digital Assistant platform is now available in all OCI data centres (Ashburn, Phoenix, Frankfurt and London). This release represents a major evolution in our service, moving on from 1st generation chatbots to now enabling enterprises to deliver 2nd generation Digital Assistants to their customer and employees.

    Over the coming months, and through our continued engagement with the SaaS teams, our customers will benefit from a growing list of out of the box SaaS Skills, pre-integrated and ready-to-go. Customers will able to combine these SaaS skills with Skills they have developed themselves or adapt the supplied skills to their needs.

    New instances are being provisioned with 18.4.3 now and existing instances are due to be upgraded this week.

    We now have the strongest and most complete Digital Assistant platform in the industry. We know you are going to love this new release.

    Key New Features
    With over 25 new features, this release brings even more innovation to position us as the leading Digital Assistant Platform for the Enterprise. Here are a few of these exciting new features.  Click here for more information on What's New in Oracle Digital Assistant.

    Digital Assistants & Skills
    Rather than having multiple, individual chatbots for your enterprise, a Digital Assistant allows enterprises to deliver multiple services or Skills as if they were a single service, but accessible through multiple channels.

    Skill Insights
    Delivering a superior conversational experience requires on-going monitoring of user activity to assure all dialog flows result in successful completion. Insights includes analytics to allow administrators to monitor, trouble-shoot and enhance the value and performance of their Digital Assistant. It helps them find bot dialog and intent problems and fix them.

    Application Initiated Conversations
    Sometimes it’s not enough to have the customer initiate all the conversations with your skills. You may want your Digital Assistant to initiate a conversation with your user whenever it receives a triggering event from another app—like when a user’s expense report is rejected, for example. 

    Chinese Language Support
    Oracle Digital Assistant now lets you define your intents and custom entities in both English and Simplified Chinese, without having to first configure an auto-translation service. Further languages will be added using this language framework in the future. Whilst we are talking Chinese language support, we added support for the WeChat messenger app too.

    And Much More
    Built in greeting support, Composite bag entities, Dynamic entities, Auto entity disambiguation, WebView component, Skill version & life cycle management, Built in Node.js custom code container, Full 3-legged OAuth, Multi session token refresh, Twillio support (for SMS).

  • Pawan Gupta
    Array missing value in attribute how to identify...Answered2
    Topic posted October 19, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    Array missing value in attribute how to identify has_content?
    Summary:
    Array missing value in attribute how to identify has_content?
    Content:

    I have an array "detailsLines" returned by custom component , it is possible that Description attribute may not be present I am trying to catch that and struggling to make it work, below the syntax i am using, what is i am possibly missing

     

    <#if detailsLines.Description.value?has_content> ${detailsLines.Description}\n <#else>no description</#if>

  • Pawan Gupta
    authenticatedUser is not getting setup with IDCSAnswered5
    Topic posted October 19, 2019 by Pawan GuptaBlue Ribbon: 750+ Points, tagged Conversational AI, Virtual Assistant, VPA 
    Title:
    authenticatedUser is not getting setup with IDCS
    Summary:
    authenticatedUser is not getting setup with IDCS
    Content:

    I am using IDCS authenticatino server with OAuth2 system components, i get login page able to login and get correct accessToken though not able to figure out why authenticatedUser is not getting setup. As per documentation, it should work, any help appreciated

    If the user clicks the link to get an access token, it displays the identity provider’s login page or authentication dialog as specified by the authentication service named MyAuthenticationService. After successful login, it obtains the access, sets the myAccessToken and myAuthenticatedUser context variables, and then flows to the state that's named by the pass action

     

    Code Snippet:
  • Satshah
    Authorization and Tokenization in ODA
    Topic posted March 14, 2019 by Satshah Blue Ribbon: 750+ Points, tagged Alexa, API, Bots, Conversational AI, Messaging, Mobile, OMCE, Siri, Slack, Virtual Assistant, VPA 
    Title:
    Authorization and Tokenization in ODA
    Summary:
    Use of Authentication Services for Oracle SaaS
    Content:

    Hi,

    We are implementing the Authentication Services from the Oracle Digital Assistant. We have created a Service for Google and
    implemented it which asks Google Id and Password for authentication which generates Token and stores in a variable, in code itself.

    Navigation on ODA instance: Settings>>Authentication Services>>CreateService

    Now, our requirement is to create authentication service for our Oracle SaaS instance. So our question is,
    1. How we can get the parameters which are asked while creating the service, namely Token EndPoint URL, Authorization EndPoint URL,
    Client ID, Client Secret, Scopes & Subject Claim for the SaaS instance?

    So that it will generate a Token for us,

    Also, we would like to know if we could use this token to Access the reports from the SaaS instance? will reports accepts this tokens?

    Thanks,
    Satya

     

    Image:
  • Xena Arcabos
    Auto-translation in variable1
    Topic posted February 7, 2019 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI 
    Title:
    Auto-translation in variable
    Summary:
    The auto-translation translates the value input in the variable
    Content:

    Hi guys!

    the user should input his UserName on the chatbot but the bot also translates the value in it. I also tried System.TranslateInput but doesn't work. How can we prevent the chatbot to translate the value in the variable?

    Note that we have implemented the Auto-translation and it works properly.

  • Xena Arcabos
    Auto-translation in variable1
    Topic posted February 7, 2019 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI, Mobile, OMCE 
    Title:
    Auto-translation in variable
    Summary:
    The auto-translation translates the value input in the variable
    Content:

    Hi guys!

    the user should input his UserName on the chatbot but the bot also translates the value in it. I also tried System.TranslateInput but doesn't work. How can we prevent the chatbot to translate the value in the variable?


    Note that we have implemented the Auto-translation and it works properly.

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