Digital Assistant and Mobile

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  • Martin Jarvis

    Disaster recovery plans are unique to each customer's circumstances. Please contact the PM team or your regional specialists team directly to understand the requirements.

  • Steven Davelaar

    You get this error when you try to add a composite bag entity inside another composite bag entity. 

    As Grant suggested, you should create a derived entity and add this to the composite bag entity. That should work.

    Steven Davelaar,
    Oracle A-Team.

  • Ameur Baccoucha

    hi ,

    Thanks for the reply.

    i did use read the blog and use it and this is my new package.json file, but i still have the same error.

    {
      "name": "NVLCC",
      "version": "1.0.0",
      "description": "",
      "main": "main.js",
      "scripts": {
        "test": "echo \"Error: no test specified\" && exit 1",
        "bots-node-sdk": "bots-node-sdk",
        "help": "npm run bots-node-sdk -- --help",
        "prepack": "npm run bots-node-sdk -- --pack --dry-run",
        "start": "npm run bots-node-sdk -- --service ."
      },
      "keywords": [],
      "author": "",
      "license": "ISC",
      "devDependencies": {
        "@oracle/bots-node-sdk": "^2.1.3",
        "express": "^4.16.3"
      },
      "dependencies": {
        "strong-soap": "^1.18.0"
      }
    }

     

  • Rohit Dhamija

    I donot see oracle/bots-node-sdk in your package.json.

     

    Here is a sample package.json

     

    {
      "name": "pwcc_new",
      "version": "1.0.0",
      "description": "",
      "main": "main.js",
      "scripts": {
        "test": "echo \"Error: no test specified\" && exit 1",
        "bots-node-sdk": "bots-node-sdk",
        "help": "npm run bots-node-sdk -- --help",
        "prepack": "npm run bots-node-sdk -- --pack --dry-run",
        "start": "npm run bots-node-sdk -- --service ."
      },
      "keywords": [],
      "author": "",
      "license": "ISC",
      "dependencies": {
        "@oracle/bots-node-sdk": "^2.1.3",
        "request": "^2.88.0"
      },
      "devDependencies": {
        "@oracle/bots-node-sdk": "^2.1.3",
        "express": "^4.16.3"
      }
    }

     

    Here is the article + complete code to deploy on local container https://blogs.oracle.com/mobile/techexchange-tutorial%3a-building-custom-component-services-for-oracle-digital-assistant-in-under-5-minutes-with-oracle-bots-nodejs-sdk .

     

  • Ameur Baccoucha

    Hi Skouras,

    I have used the V2 and the AutoML and it work for fine.

    i don't have any idea if the others will work or not .

    Ameur

  • Wouter Sligter

    Grant what's the dev team stance on emojis, are you guys looking into this? Emojis are strong tools in marketing funnels as users are more likely to click buttons that have emojis in it. Would be good if we could use them in ODA.

  • Wouter Sligter

    thanks Grant, it would be useful to have some sample code for this as I expect it will be high-demand functionality.

  • Parvez Syed Mohamed

    Please log a bug with these questions answered 

    Are you getting the error while creating the REST connector or testing it?

  • Emily Klassen

    However, in Oracle Mobile Hub (OMH), packaging all of the dependencies is still required https://docs.oracle.com/en/cloud/paas/mobile-hub/develop/implementing-custom-apis.html#GUID-8DC7957A-D293-4645-8F1C-AD2832816471

  • Mario Garcia

    I've already tried,  but I can not include the derived entity in the composite bag.
    I see the following error "Item cannot use a Composite Bag entity for Entity Usage Value."

  • Grant Ronald

    I don't think we have something specifically on Google Home but we do have an article on using Amazon Alexa - you can probably extrapolate from there.  Google for "Oracle TechExchange Alexa"

    As a general statement we are adding more and more "out of the box" channels

  • Grant Ronald

    What are these two date items entity types?  Are they of type DATE?  If so, its doing the right thing.  DATE doesn't know if something is that start date of the end date - its just a date - what you probably need to do is create a DERIVED entity which is based on DATE but with a preceding phrase of "from" and a separate DERIVED entity (e.g. toDate) which has a preceding phrase of "to".

     

  • Grant Ronald

    Variables would be reset if

    1) You execute a "return" statement

    2) You explicitly overwrite them

    3) The conversation expires and there is a new conversation id - this you might be able to see from the conversation logs if you look at the session Id.

     

  • Ram Yadav

    Hello Grant,

    We also have a similar usecase but customer does not have Service Cloud. They have  Avaya based (IVR) and their own CRM systems(SugarCRM and AEGIS) and these CRMs does not have any chat capabilities.

    Agents are receiving calls through Avaya (IVR) to answer the customer's query and referring the CRM system to fetch the customer details.

    Can you please suggest how to redirect from Bot(ODA) to Avaya IVR system(phone call) and handover the request to agent?

    Does CRM system must have chat system for Agents to handover?

     

    Thanks

  • Alvin John Margallo

    It works! Thank you Rohit! Although, I don't think its documented in Oracle documentation.  I really appreciate your help!

    I would assume that the payloadType is something like a global identifier which is enough to identify which skill to invoke.