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  • Jon Cooper
    Web Services for Sales Cloud255.0
    Topic posted February 18, 2014 by Jon CooperRed Ribbon: 250+ Points, tagged Web Services 
    Web Services for Sales Cloud
    Has anyone managed to achieve updating / creating of records via web service?


    We're exploring a web service alternative to file import across customers, sales accounts, contacts, opportunities and revenue lines and I would like to get feedback from people who are currently using web services, for example, have they worked across releases? Have you had any issues with getting data out (fetchSize / fetchStart)? Are certain characters supported in file import but not web services and so on

    Any information / advice you have would be greatly appreciated

    Thank you,

  • Mohammed Rafi
    Get object workflow approver name and timestamp175.0
    Topic posted December 20, 2018 by Mohammed RafiBlack Diamond: 60,000+ Points 
    Get object workflow approver name and timestamp



    I have object workflow using parallel approval in which if anyone of the approver in the group approves the workflow is completed with APPROVED status. Now I would like to know who has approved among the list of approvers and the timestamp and these detailed need to be stored in custom fields such as Approved By, Approved Time.


    Kindly suggest the ways to achieve.



    Mohammed Rafi

  • Martin Cryer
    Is Geography data essential for including geography as a...Answered145.0
    Topic posted August 5, 2014 by Martin CryerBlue Ribbon: 750+ Points, tagged Configuration, Sales Performance Mgmt 
    Is Geography data essential for including geography as a territory dimension?
    There doesn't seem to be any benefit of importing geography data, other than enabling that dimension for territories

    We are defining territory based on ZIP in the United States, on Territory (Manitoba, etc.) in Canada; and on Country in the rest of the world.

    I am not very concerned about correct address entry.

    United States and Canada Nokia geography data  has been imported, but do I have to import geography data for EVERY country in the world?

    Thanks for any help you can give,

    Martin Cryer

  • Jessie Marin
    Engagement Cloud and RightNow (Agent Desktop)...Answered13
    Topic posted October 17, 2018 by Jessie MarinRed Ribbon: 250+ Points, tagged Groovy, Integration, Web Services 
    Engagement Cloud and RightNow (Agent Desktop) Integration
    Point-To-Point Integration via Groovy Script


    Please help. Sorry, but I am newbie with engagement cloud especially with integration and writing groovy script.

    Could you please help me create a point-to-point integration of Engagement Cloud and RightNow (Agent Desktop) using REST web service?

    I already created the REST web service but not sure if I did it right (see attached image). Also, I'm having a problem writing the groovy script to call and process REST Web Service.

    I am trying to create a groovy script that will create an Incident in RightNow. Via web service response, I'm trying to get the ref_no (Reference #) in the script (see below) and set it to ADIncidentNum field in engagement cloud. 

    Would also like to ask the correct parameters that I need for .POST(' ') ?

    try {
    def result = adf.webServices.WebSvc_AD_Incidents.POST(' ')                                    
    def sIncidentNum = result.ref_no
    }catch (e){
    println "Sales — CreateSR: Exception" + e


    The requirements are:

    1. Create a service request record in Engagement Cloud which will be created also in RightNow (Agent Desktop) and vice versa.

    2. Update a service request record in Engagement Cloud which will be updated also in RightNow (Agent Desktop) and vice versa.


    Thank you in advance.

  • Reghu
    Auto fill Address elements13
    Topic posted September 21, 2018 by ReghuBronze Crown: 15,000+ Points, tagged Architecture, Configuration, Customer Data Mgmt, Integration, Web Services 
    Auto fill Address elements
    How to fill address element say postal code thorugh Ext API

    I have a requirement in which, auto fill of address element should happen.  ie as I type I should get suggestion.  Ex: as I type first 4 characters of postal code I should be suggested with the list for last two .(auto fill/auto suggestion from external Address base)

    Customer has a postal code base through which customer wants this auto fill to happen.  Any means to achieve this?

  • Sombit Chakraborty
    VBCS application with OEC within iframe12
    Topic posted November 8, 2019 by Sombit ChakrabortyBlue Ribbon: 750+ Points, tagged Configuration 
    VBCS application with OEC within iframe


    I am trying to access the OEC application inside the VBCS application using an iframe.
    As both the applications are SSO enabled, therefore navigation from VBCS application to the OEC instance should work seamlessly.

    Issue : When the VBCS application is build the OEC page errors within an iframe.
    Error : refused to connect.

    Question : Is there any setting which would enable the OEC instance to be rendered within iframe
    or is there a special URL for an SSO enabled OEC instance.

    I am told in VBCS customer connect forum

    that for this to work we need to find out if OEC instance should allow "Frame Busting".

    Does OEC allow Frame Busting?

    Thank You,

  • Matias Buonavolonta
    Invoke Engagement via URL (GET Method)Answered11
    Topic posted January 29, 2019 by Matias BuonavolontaBronze Medal: 1,250+ Points, tagged Architecture, Configuration, Core SFA, Groovy, Industry Solutions, Integration, PaaS/SaaS, Security, Workflow 
    Invoke Engagement via URL (GET Method)
    Contextualize in an Account via URL and add logic in case it does not exist

    Hi All,

    I need to be able to call Engagement via URL (GET Method) and contextualize in an Account Summary.

    I tried the DeepLink function but if the Account does not exist the screen remains blank. I need that if the Acount does not exist this same invocation believes it as new.

    Do you know if there is any functionality or customization to do this?

    Thanks in advance!


  • Mohammed Rafi
    Change History Tab in AccountsAnswered95.0
    Topic posted November 21, 2019 by Mohammed RafiBlack Diamond: 60,000+ Points 
    Change History Tab in Accounts


    If the account record is changed, the data is not captured in the change history tab.

    Is this any additional setup required


  • Mohammed Rafi
    OSN to deliver email instantly95.0
    Topic posted January 29, 2019 by Mohammed RafiBlack Diamond: 60,000+ Points 
    OSN to deliver email instantly


    During the consversation in OSN an email is sent ot user only once as Daily Digest not immediately(instanly) when a conversation is recorded.

    Is there any configuration to setup to have the OSN conversation emailed immediately.


  • Bradley Creado
    CX - Release 12 Security Deep Dive for Oracle Sales Cloud...95.0
    Topic posted January 5, 2017 by Bradley CreadoBlue Ribbon: 750+ Points, tagged Sales Performance Mgmt 
    CX - Release 12 Security Deep Dive for Oracle Sales Cloud Customers with Pre-upgrade Effort: January 26, 2017, 10 a.m. PT - Submit Questions

    Submit your questions for the CX - Release 12 Security Deep Dive for Oracle Sales Cloud Customers with Pre-upgrade Effort session to have them answered during the live event. Post your questions by posting a new comment to this topic.

    Please submit your questions by Wednesday, January 25, 2017.