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Title:CX Mobile - log an email as a Call Report?Summary:Email and phone calls are being logged as Tasks in CX Mobile. We want call reports.Content:In the new CX Cloud mobile app, when an email or phone call is originated from a Contact (by tapping their email or phone number), when you return to the app, you are asked if you want to log it. If you say yes, the system defaults to creating a general Task, but this should be a Call Report. Is there a way to change this default?
Thanks,
Doug
Topic posted April 8, 2019 by Matias Buonavolonta
, tagged Configuration, Groovy, Integration, Smartphone, Tablet in Sales > Sales publicTitle:I needed to access an another page URL from Oracle Sales Mobile AppSummary:I needed to access an another page URL from Oracle Sales Mobile AppContent:Hi All,
I needed to access an another page URL from Oracle Sales Mobile App but i don't now how configure this.
The business case is:
1) Open Opportunities.
2) Create a button or hyperlink URL with the URL of an web page
3) When click to point 2 open a browser with that url.
Thanks in advance!
Matías
Version:19A- Topic posted February 19, 2019 by Michelle Brusyo
, tagged Architecture, Configuration, Core SFA, Customer Data Mgmt, Import/Export, Industry Solutions, Integration, Mobilytics, OAUX, Outlook and Notes, PRM, Sales Performance Mgmt, Smartphone in Sales > Sales publicTitle:CX – Oracle Engagement Cloud: Change in Enhancement Request Process for Engagement Cloud Customers, 14 March 2019, 9 a.m PT - Submit QuestionsContent:Submit your questions for the CX – Oracle Engagement Cloud: Change in Enhancement Request Process for Engagement Cloud Customers session to have them answered during the live event. Post your questions by posting a new comment to this topic.
Please submit your questions by Wednesday, 13 March 2019.
- Topic posted February 13, 2019 by Christopher Petersen
, tagged Configuration, Setup and Maintenance, Smartphone in Sales > Sales publicTitle:Mobile - # of Opportunities Constraint?Summary:Mobile - Is there a limit to number of opportunities listed in mobile?Content:Would like to know if there is a constraint or configuration controlling the number of opportunities displayed in mobile?
- Topic posted June 14, 2018 by Krishna, tagged Configuration, Core SFA, Smartphone in Sales > Sales publicTitle:How To Avoid Local Search in CX Mobile App?Summary:How To Avoid Local Search in CX Mobile App?Content:
We were looking for further updates on How To Avoid Local Search in CX Mobile App? (Doc ID 2379651.1) and how does the app determine the local records. Please share if you have an explanation.
- Title:R12 Mobility Customer Connect Session - Q&ASummary:The Q&A for the R12 Mobility Customer Connect session hosted 9-May-17Content:
You may not have been able to join us on our R12 Mobility Customer Connect Session hosted 9-May-17 - so we wanted to provide you the Q&A from that session for your reference.
Please navigate to the following Knowledge Base article Document 2272481.1 for the answers to the questions that were proposed to our Product Management Team.
If you want to review the other sessions that were hosted, please navigate to this link https://cloudcustomerconnect.oracle.com/resources/34271aae3a/summary for the available replays and presentation slides.
Thank you!
- Topic posted May 12, 2017 by Becca Tester
, tagged Configuration, Core SFA, Customer Data Mgmt, Groovy, Import/Export, Integration, Outlook and Notes, Reporting and Analytics, Setup and Maintenance, Smartphone, UX in Sales > Sales publicTitle:Oracle Sales Cloud SIG – Spring Kickoff 5/16/17 @ 2:00 pm CT - call detailsSummary:Calling all OSC users - let's collaborate!Content:Please join Perry Homes and Mountaire Farms for the 2017 Kickoff of the Oracle Sales Cloud SIG (Special Interest Group) to share best practices, implementation challenges, lessons learned, and technical tips.
Below is the conference information and the meeting agenda.
Join Skype Meeting (click here if you use Skype for Business)
Trouble Joining? Try Skype Web App (click here if you do not use Skype for Business)
Join by phone
(832) 325-9500 (Houston) English (United States)
Conference ID: 658361
Agenda
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Welcome & Introductions
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About the OSC SIG
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Release 12 Upgrade – Oracle & Open discussion
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OSC Integration with other Applications
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Account/Contact Information Merge - Oracle
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OSC Roadmap - Oracle
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Open Discussion / Q&A
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Next Steps / Support for the OSC SIG
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- Topic posted April 19, 2017 by Becca Tester, tagged Configuration, Import/Export, Integration, Outlook and Notes, Reporting and Analytics, Setup and Maintenance, Smartphone, UX, Web Services in Sales > Sales publicTitle:Oracle Sales Cloud SIG – Spring Kickoff 5/16/17Summary:Help us revive the OSC SIG .... submit agenda topics now!Content:
Are you interested in meeting with other companies that are using Oracle Sales Cloud to share best practices, implementation challenges, lessons learned, and technical tips?
The Oracle Sales Cloud SIG (Special Interest Group) is a way to create a united voice to identify and prioritize enhancements, provide product feedback, and assist each other with the resolution of business challenges.
Perry Homes and Mountaire Farms are inviting you to join us with reviving the OSC SIG.
As with any product, primary users have changed so this is a chance to reconnect with existing users and meet new users that have implemented Oracle Sales Cloud. Because OSC does not apply to any one industry or business model, we can all learn from each other.
Next Steps:
1st conference call scheduled for Tuesday, May 16th, 2017 at 2:00 p.m. Central time zone
What we need from YOU:
A list of HOT Topics (items that you are interested in or are struggling with in OSC).
- Please email this list to liz.klima@perryhomes.com by Tuesday, April 25th so we have time to compile and prepare the 1st agenda.
Network. Learn. Grow.
Topic posted January 17, 2017 by Vicki Novosad, tagged Architecture, Configuration, Core SFA, Customer Data Mgmt, Groovy, Import/Export, Industry Solutions, Integration, Mobilytics, OAUX, Outlook and Notes, PaaS/SaaS, PRM, Reporting and Analytics, Sales Performance Mgmt, Security, Setup and Maintenance, Smartphone, Tablet, UX, Voice, Web Services, Workflow in Sales > Sales publicTitle:UX Lab Tour at Oracle HeadquartersSummary:UX Lab Tour at Oracle HeadquartersContent:Being able to tour the Cloud UX Lab while at OpenWorld is an exceptional encounter! Glimpsing the forthcoming adventures Oracle is undertaking is breathtaking. I highly recommend all Oracle Customers to partake in the Cloud UX quest into the future.
Image:
Video:Invalid File (0 KB)- Topic posted August 30, 2016 by Vicki Novosad, tagged Architecture, Configuration, Core SFA, Customer Data Mgmt, Groovy, Import/Export, Industry Solutions, Integration, Mobilytics, OAUX, Outlook and Notes, PaaS/SaaS, PRM, Reporting and Analytics, Sales Performance Mgmt, Security, Setup and Maintenance, Smartphone, Tablet, UX, Voice, Web Services, Workflow in Sales > Sales publicTitle:Oracle Sales Cloud Special Interest Group [SIG1429]Summary:Oracle Sales Cloud Special Interest Group [SIG1429]Content:2 results found
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Vicki Novosad, Engineering/Oracle Applications Specialist, Laser Technology, IncAllison Kutz, CX Practice Director, Apex ITCome join the Oracle Sales Cloud Special Interest Group meeting, and network with other Oracle Sales Cloud users. Learn how to prepare for an upgrade to Oracle Sales Cloud 11 and deploy it for Outlook, as well as Oracle Marketing Cloud integration. Other topics for discussion include Oracle Engagement Cloud, Oracle Integration Cloud Service, migrating from a classic to a simplified user interface, Oracle Eloqua and Oracle Sales Cloud Integration featuring the program canvas, and future user group meetings.SIG MeetingSunday, Sep 18, 9:15 a.m. - 10:00 a.m. | Moscone West—2011
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