Posts

Posts

  • JustRhianna
    OEC Knowledge Authoring Rich Text Editor issue
    Topic posted 9:47 AM by JustRhiannaSilver Crown: 22,500+ Points, tagged Setup and Configuration in B2B Service > B2B Service public
    Title:
    OEC Knowledge Authoring Rich Text Editor issue
    Summary:
    Getting error and odd behavior
    Content:

    In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have to refresh when that happens or log out and back in.

    Also I think this is something that isn't supposed to be allowed but in IE browser a user was able to copy paste an image into an Article. In chrome they could not. I told them I did not think that was OOB functionality. Thoughts?

     

     

  • Matias Buonavolonta
    Oracle Engagement Cloud Spaces
    Topic posted 8:31 AM by Matias BuonavolontaBronze Medal: 1,250+ Points, tagged Channels, Configuration and Administration, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Oracle Engagement Cloud Spaces
    Summary:
    I need information of development and configuration Spaces in Oracle Engagement Cloud
    Content:

    Hi All, 

    Someone know any information link over development or configuration of Spaces in Oracle Engagement Cloud?

    Spaces it allows generate portals of information for users.

    That option is accesed of Tools>>Spaces.

    Thanks in advance!

     

     

    Version:
    Oracle Engagement Cloud 19C
  • Sophie Harris
    Is it possible to create an HRHD SR based on HDL/Rest API...1
    Topic posted October 28, 2019 by Sophie HarrisBronze Medal: 1,250+ Points, tagged Service Request Management, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Is it possible to create an HRHD SR based on HDL/Rest API from core HR?
    Summary:
    Is it possible to create an HRHD SR based on HDL/Rest API from core HR?
    Content:

    Hi all, 

    I am looking into creating an SR from information that sits in core HR and wondered if anyone know if this was possible? and if so, where i can find information on this? I am thinking it might be done using HDL or Rest API but wanted to reach out to this group to clarify. 

    Another option for us would be exporting the information out in a report, and sending it via the inbound email communication channel to create an SR however ideally we want specific values going into specific fields and not just the problem description. 

    Appreciate any advice. 

    Thanks

    Sophie

  • Miguel Angel Velazquez Velazquez
    Work orders are not created by readings meters.5.0
    Topic posted October 10, 2019 by Miguel Angel Velazquez VelazquezGreen Ribbon: 100+ Points, tagged Setup and Configuration in B2B Service > B2B Service public
    Title:
    Work orders are not created by readings meters.
    Summary:
    Actually, work orders are created according to the date estimated by the forecast, based on the daily utilization ratio, and no based in the meter readings.
    Content:

    HI community.

    We have been doing work order programming tests for assets with working hours meters.

    In the real operation, certain assets most be performed preventive maintenance every range of active hours of work, what we have detected in our tests is as detailed below:

    Work orders are created according to the date estimated by the forecast, based on the daily utilization ratio and no for the reading’s meters.

     

    Requirements for this Idea:

    1. We need to create work orders according with the readings of hours worked entered daily at meter.
      1. Why?
        1. We have assets with meter and without it. Our requirement is needed for assets with meter and daily readings by hour worked.
        2. This is required in a real operation because an equipment most be maintainable according with its hour worked and maintenance cycles.
        3. The forecast based on an estimated daily interval is an estimated for work orders maintenance but in a real operation the main parameter are the operative readings introduced to the meter. For this reason, is necessary to create work orders by reading meters.
    2. The current functionality for Forecast is properly but to create work orders based on it does not apply in all operative cases.

     

    Please Find more Details about this IDEA in the attached File name : ASSET WITH METER V2.pdf

    i wil attentive to your Comments.

    Thanks and Regards

     

    Arnulfo Sauz

    asauz@mexoil.com

     

     

     

    Version:
    Oracle Fusion Cloud Applications R13 19C
    Document:
  • Rohit Apsangi
    Setting up the web channel
    Topic posted October 3, 2019 by Rohit ApsangiGold Medal: 3,500+ Points, tagged Channels, Configuration and Administration, Integration, Service Request Management, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Setting up the web channel
    Content:

    Hi Community Members,

    I would like to know about following scenario :

    if SR has been created manually or using any other chanel apart from web in OEC and while replying the SR an agents selects Web channel, then does the respective customer will receive message in DCS portal?

    How can we setup this functionality?

    Regards,

    Rohit

     

    Version:
    19C
  • Yair Lahav
    Manually Define SLA Access Level end date1
    Topic posted September 25, 2019 by Yair LahavRed Ribbon: 250+ Points, tagged Configuration and Administration, Setup and Configuration, UX in B2B Service > B2B Service public
    Title:
    Manually Define SLA Access Level end date
    Summary:
    Manually Define SLA Access Level end date
    Content:

    Hi,

    We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels with an effective end date.

    From what we noticed, when the the service level agreement has a duration (term) defined, the access level granted to an organization inherits the end date.

    When the access level does not have a duration, the end date of the access level on the organization is null.

    Users are asking for a solution to allow them to define manually an end date, per SLA access level.

    Is there such an option?

    I couldn't find a configuration setting that allows this.

     

     

  • Volodymyr Faranosov
    HR help desk SR: required fields are not populated1
    Topic posted September 14, 2019 by Volodymyr FaranosovBlack Diamond: 60,000+ Points, tagged Service Request Management, Setup and Configuration in B2B Service > B2B Service public
    Title:
    HR help desk SR: required fields are not populated
    Summary:
    HR help desk SR: required fields are not populated
    Content:

    Dear experts,

    I am experiencing the following issue with HRHD SR UI: for some reason fields like Primary Contact Email, Primary Contact Phone, Job Title are not populated once an SR is created. It causes errors while an SR to be created from inbound email.

    Have somebody faced the same issue? 

    I appreciate any input. Find a screenshot attached.

    Kind regards,

    Volodymyr

    Version:
    19C
    Image:
  • Balakumar Rajendran
    Customer Data Management
    Topic posted July 24, 2019 by Balakumar RajendranRed Ribbon: 250+ Points, tagged Configuration and Administration, Integration, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Customer Data Management
    Summary:
    OSC license automatically provides "Loqate" address data integration via scheduled process?
    Content:

    Hi,

    OSC license automatically provides "Loqate" address data integration via scheduled process and understand that "Loqate" address data covers Japan. Do we have a Japanese character (i.e. Double-Byte) version for this or are they only provided in Single-byte alphabets? If latter is the case do we have any Japan address data can we use? Also upon using scheduled process to integrate address data of "Loqate". Is it a full delete insert upload rather than update insert. Postal Code constantly changes hence normally, internal key for each address cannot be held. Thus full delete insert should be the expected upload procedure. 

    Thanks

    Bala

    Version:
    19 B
  • byron stearns
    Oracle Engagement Cloud forever stuck fetching data and...1
    Topic posted July 11, 2019 by byron stearns, tagged Configuration and Administration, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errors
    Summary:
    Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configure
    Content:
    Hello, currently I have an issue where after trying to configure my toolbar's domain to be whitelisted for CORS the system got stuck fetching data, and I am unable to configure the other options that I need for my toolbar to access the REST api to create activities upon new channel interactions.

    I also am running into issues with screenpop va startCommEvent api call throwing errors suddenly after have been working for a while. The error that gets thrown is "oracle.apps.crmCommon.salesParties.salesPartiesService.applicationModule.SalesPartyAMlmpl@28e73033 doesUserHaveSalesPriv : partyId value is mandatory oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle". However a manual invocation of invokeScreenPop() works flawlessly. Thanks

    PS. How do I access the incident log

    Image:
  • Indhupriya Natesan
    Round robin queue SR is not assigning to logged out users45.0
    Topic posted July 3, 2019 by Indhupriya Natesan, tagged Performance - Fusion, Service Request Management, Setup and Configuration in B2B Service > B2B Service public
    Title:
    Round robin queue SR is not assigning to logged out users
    Summary:
    Round robin queue SR is assigning for logged in users correctly but it is not working for logged out users
    Content:

    Hi,

    As of now Round robin queue SR is assigning for logged in(Available) users but Round robin should consider Leave/working status of the user and not by the availability.

    Question is - Round robin SR will assign for logged out users?? it is possible? Please let us know.

     

    Thanks,

    Indhu

    Version:
    19B
    Image: