Posts

Posts

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TopicReopen closed SRAnswered5.019262Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > ServicepublicApril 25, 2019
TopicHow to see error in Action plan - SR creation?Answered5.015259Action plan error.PNGReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicMay 9, 2019
TopicReassign service requestAnswered5.013189Shaheela DBronze Medal: 1,250+ PointsB2B Service > ServicepublicJune 24, 2019
TopicImported Custom Status is not displaying in SRAnswered5.09181Rasheed AhamedGold Medal: 3,500+ PointsB2B Service > ServicepublicMarch 26, 2019
TopicImplementing chat5.08177Lalfaro Red Ribbon: 250+ PointsB2B Service > ServicepublicSeptember 19, 2019
TopicConfigure the Prefix and Radix for Service RequestsAnswered5.08222Mohana Gopal SelvamSilver Crown: 22,500+ PointsB2B Service > ServicepublicMarch 11, 2019
TopicHR Help Desk : Email Notification5.07249Madhu GothandaramanGold Trophy: 10,000+ PointsB2B Service > ServicepublicNovember 9, 2018
TopicUnable to edit field from Service Request contact...5.06112ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicFebruary 4, 2019
TopicAbility to attach KM article in OB messages680ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicJanuary 17, 2019
TopicUnable to delete drop down value in service request objectAnswered593Shaheela DBronze Medal: 1,250+ PointsB2B Service > ServicepublicJune 12, 2019
TopicTrigger the workflow5.0592Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > ServicepublicJanuary 25, 2019
TopicAbility to have unique sequence number for specific type of...5.05131ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicDecember 6, 2018
TopicOracle Engagement Cloud: Chat capabilities4.55609Pramod Vasudeva MurthyBlack Diamond: 60,000+ PointsB2B Service > ServicepublicJuly 31, 2019
TopicRound robin queue SR is not assigning to logged out users5.0489Indhupriya NatesanB2B Service > ServicepublicJuly 5, 2019
TopicSurvey / Feedback on Incident Clousure5.04146ThiyagGold Medal: 3,500+ PointsB2B Service > ServicepublicFebruary 26, 2019
TopicCX – Unlock the power of your contact center with Virtual A...5.04108Danette BealBlack Diamond: 60,000+ PointsB2B Service > ServicepublicJanuary 25, 2019
TopicRecommended Performance Testing Tool for Service CloudAnswered5.04387Jonathan DoringuezBlue Ribbon: 750+ PointsB2B Service > ServicepublicNovember 8, 2018
TopicPurpose of "SVC_INTERACTION_ENABLED_OBJECTS"...Answered478ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicOctober 4, 2018
TopicSR Feedback feature5.04235ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicSeptember 27, 2018
TopicWay to modify IB email processing5.0378ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicJanuary 29, 2019
TopicExciting new feature for better Data security management5.0375ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicSeptember 24, 2018
TopicActivities not appearing in Interaction history3132ReghuBronze Crown: 15,000+ PointsB2B Service > ServicepublicOctober 8, 2018
TopicCapture last response date for service requestAnswered5.02112Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > ServicepublicMarch 27, 2019
TopicMy Services Users vs Service Console Users in CRM InstanceAnswered5.0275Satish BudduB2B Service > ServicepublicFebruary 14, 2019
TopicKnowledge Management Readiness Training for Update 18B4.62137Alison McClureSilver Medal: 2,000+ PointsB2B Service > ServicepublicJuly 16, 2018
TopicIs it possible to create an HRHD SR based on HDL/Rest API...14Sophie HarrisBronze Medal: 1,250+ PointsB2B Service > ServicepublicNovember 6, 2019
TopicManually Define SLA Access Level end date114Yair LahavRed Ribbon: 250+ PointsB2B Service > ServicepublicSeptember 27, 2019
TopicHR help desk SR: required fields are not populated124Volodymyr FaranosovBlack Diamond: 60,000+ PointsB2B Service > ServicepublicSeptember 27, 2019
TopicOracle Engagement Cloud forever stuck fetching data and...133byron stearnsB2B Service > ServicepublicAugust 8, 2019
TopicPartner CTI service5.0144byron stearnsB2B Service > ServicepublicJune 24, 2019