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We have a functionality called "incident pull" in our application whereby a user in Integration Cloud enters the reference ID of a Oracle RightNow Incident then attaches all the files from that incident into the CEP process. I currently have this working but in a round about way by utilitizing a custom web service instead of the right now adapter. Can someone walk me through the integra here? I have a connection to right using the standard wsdl. It tests fine. Then I build an integration. It starts with a post request that sends in the reference ID of the incident in service cloud and the process ID to attach the incident attachments to in OIC. After the starting point it then goes right to the RightNow adapter (with a mapping in between). I map the Id I get from the start rest service to the RightNow wsdl id. Then I get a Hughes result of values including attachments in base64. Then I try to map from the RightNow adapter to a restaurant service with this endpoint https://docs.oracle.com/en/cloud/paas/process-cloud/cprrb/op-processes-processid-attachments-post.html However it doesn't succeed. Either the wsdl is not returning values or I'm missing a step between the returning of the files from the wsdl and uploading them via that endpoint to OIC.
Hi Team,
I have noticed that NOT ALL instances that faulted can be recovered or resubmitted for reprocessing - based from y experience, I have resubmitted/recovered some (scheduled integration) and unable for others (app-driven integration)
I'd like to know as to which specific conditions would an instance considered as recoverable when fault encountered.
Thanks ahead,
Moon
Hello,
I have created an Integration using RightNow service. when trying to activate the service then getting below error:
Cause - Max Limit reached for business event subscription for Contact created. please delete some these subscription in Service cloud application and retry again.
Some body please can help me to proceeding with activation.
We are trying to implement an integration between DB-AQ and a Oracle Service Cloud (REST).
The incoming payload that has html tags for Service Cloud formatting (e.g. <p>Dear Customer</p> <p>this is a welcome e-mail</p>) but when mapping this attribute to the REST-Endpoint OIC just removes all tags and passes only the text to the endpoint.
What are we doing wrong here? Is there a way to map the whole content without losing the html tags?
Thanks in advance, dear forum
Roman
I'm trying to map one element of a repeated element, this repetead element is receiving the value of 3 tags with the same name (result) of a XML (image attached).
The problem is that I would like to map only the third tag value but I can't expand this repeated element and select only one tag value.
Is there any function that I could use to map only one of the values I'm receiving?
Thanks in advance!
Hi
I am adding service cloud connection in integration cloud for migrating data from engagement cloud to service cloud The service cloud instance is https://rnowgse00449.rightnowdemo.com and integration cloud is https://***.integration.test.ocp.oc-test.com,
As they are in different domain, even ping is timing out and so test connection in integration cloud
Does anybody has faced this problem/situation?
Regards,
Sandip
Hi
I am using the Oracle Integration Cloud to integrate Oracle Engagement Cloud with Service Cloud.
I am following https://docs.oracle.com/en/cloud/saas/engagement/19a/faios/integrating-with-oracle-service-cloud.pdf
documentation and while at integration configuration, it need OSC_SVC.par package to import in Integration Cloud.
Where I can find the OSC_SVC.par file?
Regards,
Sandip
Hi,
I am trying to activate the integration and getting error cause as below:
Cause - Authentication Failure. Please check if the credentials provided are valid.
Below is the error stack:
An error occurred while activating the integration. oracle.cloud.connectivity.services.ConnectivityServiceException: CASDK-0005: oracle.tip.tools.ide.adapters.cloud.api.plugin.CloudApplicationAdapterException: Authentication Failure
Appreciated if anyone help to resolve this issue.
Hi,
We are using app-driven orchestration for PO/PR Creation. While Client POST the data to the OIC URL (Trigger) the got below error in their log.
what is the issue and where? is it OIC URL problem or Their data problem
Error:
{system=iConsole, errorDescription={RESPONSE_STATUS_CODE=0, RESPONSE_STATUS_DESCRIPTION=I/O error on POST request for "https://xx-yy.zz-zzz-1.oraclecloud.com:873/ic/api/integration/v1/flows/rest/ZURLK/1.0/Zyz_OIC_Service": Read timed out; }}
Thanks in advance.
-Logu
Hi All,
I'm trying to fetch the list of activities using OIC OFSC Adapter, I'm able to see the standard fields in the response mapper activity, but not able to find the custom fields in the response mapper activity.
As a workaround, I'm using REST service connection to fetch the list of activities which returns both standard and custom fields from Oracle Field service cloud.
The same REST approach I'm using for updating custom fields also.
Please let me know if we can fetch/update the custom fields in OIC OFSC adapter itself.
Thanks in advance,
Felix