Posts

Posts

  • Christopher Maggiulli
    RightNow Adapter and Integration Cloud attachment apiAnswered215.0
    Topic posted June 14, 2018 by Christopher MaggiulliSilver Crown: 22,500+ Points, tagged Adapters, Integration, Mapping, Process, REST, RightNow, SOAP, Tip in Integration > Integration public
    Title:
    RightNow Adapter and Integration Cloud attachment api
    Summary:
    I am looking for the general workflow of using the RightNow adapter to pull files and upload them to integration cloud
    Content:

    We have a functionality called "incident pull" in our application whereby a user in Integration Cloud enters the reference ID of a Oracle RightNow Incident then attaches all the files from that incident into the CEP process. I currently have this working but in a round about way by utilitizing a custom web service instead of the right now adapter. Can someone walk me through the integra here? I have a connection to right using the standard wsdl. It tests fine. Then I build an integration. It starts with a post request that sends in the reference ID of the incident in service cloud and the process ID to attach the incident attachments to in OIC. After the starting point it then goes right to the RightNow adapter (with a mapping in between). I map the Id I get from the start rest service to the RightNow wsdl id. Then I get a Hughes result of values including attachments in base64. Then I try to map from the RightNow adapter to a restaurant service with this endpoint https://docs.oracle.com/en/cloud/paas/process-cloud/cprrb/op-processes-processid-attachments-post.html However it doesn't succeed. Either the wsdl is not returning values or I'm missing a step between the returning of the files from the wsdl and uploading them via that endpoint to OIC.

  • Moon Ray Lo
    OIC Exception/Error Handling & Recoverable InstanceAnswered65.0
    Topic posted February 5, 2019 by Moon Ray LoSilver Medal: 2,000+ Points, tagged Adapters, Agent, API, Case Management, Cloud, Connection, Database, E-Business Suite, Eloqua, ERP Cloud, Events, Integration, Mapping, NetSuite, Orchestration, PaaS, Primavera, Process, REST, RightNow, Sales Cloud, Salesforce, SAP, Siebel, SOACS, SOAP, Taleo, Tip, Web Services, Workday in Integration > Integration public
    Title:
    OIC Exception/Error Handling & Recoverable Instance
    Summary:
    Oracle Integration Cloud's Exception/Error Handling & Recoverable Instance
    Content:

    Hi Team,

     

    I have noticed that NOT ALL instances that faulted can be recovered or resubmitted for reprocessing - based from y experience, I have resubmitted/recovered some (scheduled integration) and unable for others (app-driven integration)

     

    I'd like to know as to which specific conditions would an instance considered as recoverable when fault encountered.

     

    Thanks ahead,

    Moon

    Version:
    19.1.3.0.0 (190129.1200.23460)
  • Samir Sahu
    Activation failure in Right Now sericeAnswered25.0
    Topic posted May 13, 2019 by Samir SahuRed Ribbon: 250+ Points, tagged Adapters, Integration, RightNow in Integration > Integration public
    Title:
    Activation failure in Right Now serice
    Summary:
    Failed activation with error code OIC_ACTIVATION_USER_EVENT_SUBSCRIPTION
    Content:

    Hello,

    I have created an Integration using RightNow service. when trying to activate the service then getting below error:

    Cause - Max Limit reached for business event subscription for Contact created. please delete some these subscription in Service cloud application and retry again.

    Some body please can help me to proceeding with activation. 

     

    Version:
    19.2.3.0.0
  • Roman Schuster
    Map html to REST including tags2
    Topic posted November 25, 2019 by Roman SchusterGreen Ribbon: 100+ Points, tagged Adapters, Cloud, Integration, Mapping, PaaS, REST, RightNow, xml in Integration > Integration public
    Title:
    Map html to REST including tags
    Summary:
    When trying to map attributes containing html formating the tags are just removed by OIC.
    Content:

    We are trying to implement an integration between DB-AQ and a Oracle Service Cloud (REST). 

    The incoming payload that has html tags for Service Cloud formatting (e.g. <p>Dear Customer</p> <p>this is a welcome e-mail</p>) but when mapping this attribute to the REST-Endpoint OIC just removes all tags and passes only the text to the endpoint. 

    What are we doing wrong here? Is there a way to map the whole content without losing the html tags? 

    Thanks in advance, dear forum smiley

    Roman

  • Vitor Souza
    OIC mapping only one element of a repeated elementAnswered2
    Topic posted September 11, 2019 by Vitor SouzaGreen Ribbon: 100+ Points, tagged Integration, RightNow, xml in Integration > Integration public
    Title:
    OIC mapping only one element of a repeated element
    Summary:
    OIC mapping only one element of a repeated element
    Content:

    I'm trying to map one element of a repeated element, this repetead element is receiving the value of 3 tags with the same name (result) of a XML (image attached).

    The problem is that I would like to map only the third tag value but I can't expand this repeated element and select only one tag value.

    Is there any function that I could use to map only one of the values I'm receiving?

    Thanks in advance!

     

     

     

    Image:
    Document:
    XML.png (228KB)
    Document:
    OIC_Repeated_Element.PNG (4KB)
  • Sandip Tikole
    Timing out Service Cloud instance from Integration Cloud2
    Topic posted August 6, 2019 by Sandip Tikole, tagged Connection, Integration, RightNow, Sales Cloud in Integration > Integration public
    Title:
    Timing out Service Cloud instance from Integration Cloud
    Content:

    Hi 

    I am adding service cloud connection in integration cloud for migrating data from engagement  cloud to service cloud  The service cloud instance is https://rnowgse00449.rightnowdemo.com and integration cloud is https://***.integration.test.ocp.oc-test.com,

    As they are in different domain, even ping is timing out and so test connection in integration cloud

    Does anybody has faced this problem/situation?

    Regards,

    Sandip

  • Sandip Tikole
    How to get OSC_SVC.par file?1
    Topic posted August 5, 2019 by Sandip Tikole, tagged RightNow, Sales Cloud in Integration > Integration public
    Title:
    How to get OSC_SVC.par file?
    Summary:
    Oracle Engagement Cloud integration with Service Cloud
    Content:

    Hi

    I am using the Oracle Integration Cloud to integrate Oracle Engagement Cloud with Service Cloud.

    I am following https://docs.oracle.com/en/cloud/saas/engagement/19a/faios/integrating-with-oracle-service-cloud.pdf

    documentation and while at integration configuration, it need OSC_SVC.par package to import in Integration Cloud.

    Where I can find the OSC_SVC.par file?

    Regards,

    Sandip

     

  • Samir Sahu
    Activation failure for Authentication failure -RightNowAnswered1
    Topic posted May 13, 2019 by Samir SahuRed Ribbon: 250+ Points, tagged Adapters, Integration, RightNow in Integration > Integration public
    Title:
    Activation failure for Authentication failure -RightNow
    Summary:
    Activation failed for error code "OIC_ACTIVATION_USER_AUTH_FAILURE"
    Content:

    Hi,

    I am trying to activate the integration and getting error cause as below:

    Cause - Authentication Failure. Please check if the credentials provided are valid.

    Below is the error stack:

    An error occurred while activating the integration. oracle.cloud.connectivity.services.ConnectivityServiceException: CASDK-0005: oracle.tip.tools.ide.adapters.cloud.api.plugin.CloudApplicationAdapterException: Authentication Failure

    Appreciated if anyone help to resolve this issue.

     

     

    Version:
    19.2.3.0.0
  • logu Prasanth
    While Client post the data(OIC Trigger URL) Client...9
    Topic posted May 9, 2019 by logu PrasanthSilver Medal: 2,000+ Points, tagged Adapters, API, Connection, E-Business Suite, Integration, Mapping, Orchestration, REST, RightNow, SAP, SOAP, Web Services, xml in Integration > Integration public
    Title:
    While Client post the data(OIC Trigger URL) Client got Read time out Error
    Summary:
    what is the issue and where? is it OIC URL problem or Their data problem?
    Content:

    Hi,

    We are using app-driven orchestration for PO/PR Creation. While Client POST the data to the OIC URL (Trigger) the got below error in their log.

    what is the issue and where? is it OIC URL problem or Their data problem

    Error:

    {system=iConsole, errorDescription={RESPONSE_STATUS_CODE=0, RESPONSE_STATUS_DESCRIPTION=I/O error on POST request for "https://xx-yy.zz-zzz-1.oraclecloud.com:873/ic/api/integration/v1/flows/rest/ZURLK/1.0/Zyz_OIC_Service": Read timed out; }}

    Thanks in advance.

    -Logu

     

     

  • Felix Andrew
    Unable to fetch custom fields in the Oracle Field cloud...4
    Topic posted May 6, 2019 by Felix AndrewBronze Medal: 1,250+ Points, tagged Adapters, Cloud, Integration, RightNow in Integration > Integration public
    Title:
    Unable to fetch custom fields in the Oracle Field cloud service(OFSC) OIC adapter
    Summary:
    Unable to fetch custom fields in the Oracle Field cloud service(OFSC) OIC adapter
    Content:

    Hi All,

    I'm trying to fetch the list of activities using OIC OFSC Adapter, I'm able to see the standard fields in the response mapper activity, but not able to find the custom fields in the response mapper activity. 

    As a workaround, I'm using REST service connection to fetch the list of activities which returns both standard and custom fields from Oracle Field service cloud. 

    The same REST approach I'm using for updating custom fields also.

    Please let me know if we can fetch/update the custom fields in OIC OFSC adapter itself.

     

    Thanks in advance, 

    Felix

     

     

    Version:
    19.2.1.0.0

Change View

Sort

community forum