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Posts

  • Shilpa Shonkhia
    Required inventory tags in core api create activity request9
    Topic posted June 5, 2018 by Shilpa ShonkhiaBronze Medal: 1,250+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Required inventory tags in core api create activity request
    Content:

    Hi,

    I am not able to populate required inventory schema while creating the activity using Core API. I've added below section in request.

     

     "requiredInventories": {
      "items": [
            {
                "quantity": 1,
                "inventoryType": "CIRCULATOR_PUMP"
                
            }
        ]

     

    Can someone please help.

    Thanks

    Shilpa

     

    Version:
    18A
  • Chris S
    Negative quantity in OFS inventory
    Topic posted May 31, 2018 by Chris SBlue Ribbon: 750+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Negative quantity in OFS inventory
    Content:

    HI All,

    It has been known that OFS accepts inventory values more than the value of the  quantity of inventory that a tech has in his van.
    For ex: if a tech has a non-serialised inventory of quantity =100 and he installs 120 of it, then OFS will not give an error and would update the inventory quantity left over as -20. 
    Is there a way by which we can make sure that the tech never enters the value more than that he has in his van.

    I am sure many would have faced this issue. Is there a turnaround for this.

     

    BR

    Version:
    18A
  • Chris S
    Model Property in inventory type1
    Topic posted March 20, 2018 by Chris SBlue Ribbon: 750+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Model Property in inventory type
    Content:

    Hi All,

     

    Can anyone explain me the use of model property in inventory types in OFS. I am stuck with handling non-serialised inventory stuff and I feel this can be of help.

     

    Thanks in advance

    Version:
    18A
  • John Slanina
    Mobility - inventory Grid Add more fieldsAnswered2
    Topic posted March 12, 2018 by John Slanina, tagged Inventory / Parts, Mobility / Mobile Apps in Field Service Forum > Field Service public
    Title:
    Mobility - inventory Grid Add more fields
    Content:

    Is there a way to add more fields to the Mobility inventory Grid like you can add them on the inventory list columns for the manage screens ?

    Version:
    18A
  • Jonathan Pelentier
    Inventory required1
    Topic posted January 12, 2018 by Jonathan PelentierGreen Ribbon: 100+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Inventory required
    Content:

    Masters,

    I would like an help for a requirement.

    In creating an activity through the inbound, it is possible to put the inventories required to carry out the activities, but how do I make sure the recruiter has this material?

    Scenario 1: To create an activity directly for the technician it is mandatory that the resource has the materials to perform the same. If the feature does not have the material can not be created.

    Scenario 2: To create an activity in the basket, the scheduler can only route to the technician who has the material to perform the activity.

     

    Thank you

    Version:
    17.2
  • Shankar Narayanan
    Adding Multiple inventories in Inventory type for non...Answered2
    Topic posted December 9, 2017 by Shankar NarayananBronze Trophy: 5,000+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Adding Multiple inventories in Inventory type for non -serializable inventories
    Content:

    Hi All,

    We have a requirement where if the non-serialized parts are consumed by Technician, we need to integrate with ERP for generating a PO based to the supplier based on part description, category of part, supplier code.

    To acheive this, I have created a part catalog and mapped all part description, category of part & supplier against that Part desc against that inventory type. 

    For example, if tech searches for  PVC cable, we show four types of PVC i.e. 2" PVC, 1/2" PVC, 1" PVC etc to select which type of PVC for the tech to select one of those. The details get populated & tech enters the quantity of the particular category consumed.

    Issue which I am facing is if tech consumes multiple sub categories in same inventory type, for e.g. Tech has consumed 5 quantity of 2" PVC & 6 quantity of 1/2" PVC, OFSC show the latest entry i.e. 1/2" PVC with 11 no if we check on inventory installed in the screen. Also, I cannot use serialized inventory as quantity is always set to 1. 

    Would appreciate if anyone can help me in resolving this issue as it is a valid requirement in most of HVAC scenarios.

    Thanks,

    Shankar

    Version:
    17.8
  • Prashant Singh Bhadauria
    Not able to view all inventory Type in Resource inventory2
    Topic posted November 20, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Not able to view all inventory Type in Resource inventory
    Content:

    Hello experts,

                  We have created a new inventory type" Volume_Test" in configuration ---> inventory types .

                 After creating it , we tried adding the newly created inventory type at  Resources Inventory .But we are not able to view the newly created inventory type at Resource Inventory . Could someone suggest us what could be the possible cause of this error . 

    Regards,

    Prashant Singh Bhadauria 

    Image:
  • Shankar Narayanan
    Adding CRM No / ApptNumber in Inventory Extract2
    Topic posted October 10, 2017 by Shankar NarayananBronze Trophy: 5,000+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Adding CRM No / ApptNumber in Inventory Extract
    Content:

    Hi All,

    Currently in the daily extract, we can configure to pull custom fields mapped against the inventory entity. Is there an option to capture apptnumber field in the inventory extract? Currently we have to read the inv_aid & query the activity no to get apptnumber. It would be of great help if anyone can suggest a simpler solution.

    Regards,

    Shankar

    Version:
    17.2
  • Prashant Singh Bhadauria
    Adding Model name at Resource Inventory2
    Topic posted July 31, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Adding Model name at Resource Inventory
    Content:

    Hi , 

    We have a test case for which we followed the following steps: 

    1. We added an inventory type : Weight which is non serialized .

    2. We added the required inventory( Weight) in each activity . The required inventory contained the following fields :

         a) Inventory Type       b) Model        c) Quantity(for eg. 50)

    3. We added the Inventory in each resource . The resource inventory contains the fields:

         a) Inventory Type       b) Quantity ( for eg. 200)

     

    We routed the activity (enable routing by inventory considered) but non of the activities got routed with the cause shown as " field resource does not have required inventory ".

    It would be be very helpful if someone can explain me possible cause of this. 

    According to our understanding this could be because Model name is not specified while adding resource inventory . Is so how should we add  Model name at resource inventory .

    Thanks in advance .

    Regards,

    Prashant Singh Bhadauria

  • Hussam Yousuf
    Adding Non-Serialized Inventory5
    Topic posted July 25, 2017 by Hussam YousufRed Ribbon: 250+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Adding Non-Serialized Inventory
    Content:

    Hi all,

    I have a requirement for adding 'Required Inventories' to activities in bulk using APIs. The problem I am facing is that, using APIs while I try to update the Required Inventories in bulk, its asking for the Model Number. In this scenario, the Inventory which I am trying to add has no such properties. Is there a way to add Inventory to activities without a Model Number? The API says the Model number is mandatory when we try to update the Inventory in Bulk. Interestingly, when we do individual update for activities to add the Required Inventory, the update is done even when we keep the Model Number field blank.

    Kindly suggest me some solution.

    Thanks

    Hussam

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