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- Announcement posted October 11, 2019 by Erica (Leep) Anderson
, tagged Commerce, CPQ, Engagement Cloud, Field Service, Marketing, Service in Customer Connect Announcements publicTitle:Your Journey to Modern Customer Experience 2020 Starts TodayAnnouncement:
Cloud Customer Connect Your Journey to Modern Customer Experience 2020 Starts Today 
Mark your calendars! Modern Customer Experience 2020 is scheduled for March 23-26, 2020 in Chicago at the McCormick Place. From now through October 21, 2019 register for the event and get one free pass for a colleague. The more the merrier!
Every year, attendees congregate at Modern Customer Experience to learn about industry trends, see product roadmaps, network with peers, and get inspired. They return home armed with the tools and insights to deliver legendary experiences and transform their own organizations.
Our customers are the heart and soul of the event, and we want to include you in our planning process to make your investment in Modern Customer Experience even more valuable. Join us on this adventure, hosted in the Oracle CX Hero Hub, to shape our annual event in unprecedented ways. Example activities include:
- Shape meetups: Tell us which meetups you’re interested in participating in, suggest a new topic, or lead a meetup.
- Vote on training topics: Rank the training topics you’d like included in the agenda.
- Tell us your presentation ideas: Tell us about your presentation idea by submitting to the call for ideas here.
- Interested in speaking but not sure about the details? If you’re open to speaking but aren’t quite sure about all the details, let us know in the Oracle CX Hero Hub. We’ll share topics our team is planning to include this year, and you can let us know if you’d be interested in sharing your experience.
- Rank industry influencers you’d like to see: Whether it’s Jay Baer or Shep Hyken, Katie Martell or Bryan Kramer, vote on which industry influencers you’d like to hear from next year.
- Share your favorite conference experiences: Inspire our team by sharing valuable or cool conference experiences that you’ve had in the past.
- Share your musical taste and suggest an entertainer: Tell us what musical genre gets you moving and which artists or bands you’d love to see live.
- Coming soon! This is just the beginning of our journey together. Stay tuned as our expedition expands to cover Markie Award nominations, interviews, networking and more.
Join your peers on a journey to influence and connect at Modern Customer Experience 2020. Check out the Oracle CX Hero Hub today for more details, or if you’re like to be invited, talk to your account executive for more details.
Lastly, don’t forget to take advantage of our BOGO promotion, running now through October 21st.
© 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement posted October 10, 2019 by Bernice Lam
, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, General, Global HR, HCM, Marketing, Platform - PaaS, Release, SCM, UX, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Event Replays for September 2019Announcement:Cloud Customer Connect Event Replays Available for September 2019 
© 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement posted October 9, 2019 by Louvaine Thomson
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, Maintenance, Marketing, OAUX, PPM, Procurement, Release, SCM, Service, Talent, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:OCTOBER 2019 Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect OCTOBER Advisory: Oracle Cloud Applications Readiness 
>> NEW: Readiness Material is available for Fusion Cloud Applications Update 19D
SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Marketing, Sales, and Service, Human Capital Management, Data Cloud, Enterpriser Resource Planning, Supply Chain Management, and Industry Applications. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Marketing, Sales, and Service
- Commerce: 19C
- CX Audience: 19D
- Field Service: 19D
- Engagement: 19D
- Loyalty: 19D
- Responsys: 19D
- Sales Planning: October Update
- Service Cloud Agent Browser UI: September 2019
Human Capital Management
Data Cloud
Enterprise Resource Planning
- Accounting Hub: 19D
- Financials: 19D
- Project Management: 19D
- Risk Management: 19D
- Enterprise Performance Management: October Update
- Enterprise Data Management: October Update
Supply Chain Management
- Inventory Management: 19D
- Maintenance: 19D
- Manufacturing: 19D
- Order Management: 19D
- Procurement: 19D
- Product Lifecycle Management: 19D
- Service Logistics: 19D
- Supply Chain Collaboration and Visibility: 19D
- Supply Chain Planning: 19D
Industry Applications
You can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance 
Human Capital Management
- Talent Management 19C (OCT): New Feature Summary | What's New
Recent Doc Adjustments Human Capital Management
- Workforce Rewards 19C: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement 
Announcement posted October 8, 2019 by Brendan Doyle
, tagged BI, Commerce, CPQ, Engagement Cloud, Field Service, Financials, Fusion, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Shape the Analytics and BI Market with Your Voice – Oracle Analytics Cloud FeedbackAbstract:Provide a review to Gartner Peer Insights on your experiences and uses of Oracle Analytics Cloud here: Review Oracle Analytics Cloud
Announcement:Your Voice Matters
Tell Your Analytics Story!
Gartner Peer Insights is an excellent opportunity to voice your experience with Oracle Analytics Cloud and influence your peers in the industry during their Analytics and BI purchasing decisions!
Gartner Peer Insights FAQ
- What should a Review look include?
- Responses that add value for peers looking at product
- Shares understandable information that’s well thought out and expressed
- Ratings align with and are consistent to the content of the text responses
- Pertains to experience with Oracle and Oracle Analytics Cloud
- Who can take leave a review?
- Oracle Analytics Cloud customers and users
- Where do I go to voice my experiences with Oracle Analytics Cloud?
- Click HERE!
Learn More about Oracle Analytics Cloud: Oracle.com/analytics
Image:
- What should a Review look include?
- Announcement posted September 30, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:September 2019 Newsletter – OpenWorld Wraps Up, New ER Process for EPM, New Forums and More!Announcement:
Cloud Customer Connect Monthly Newsletter – September 2019 Visitors, Videos and More at Oracle OpenWorld 2019
With the close of OpenWorld 2019, the Customer Connect team wishes to thank the many visitors who stopped by our booth, our video testimonial participants, and of course, our dedicated video crew. This was the first year we produced video testimonials during this conference, and the enthusiasm and energy during production were definitely heightened by the OpenWorld experience. Look for the new videos to be posted to the Customer Connect site in the coming weeks.
This year, the number of folks who came by easily topped last year’s count, and we enjoyed connecting on a personal level, meeting and chatting with current members and signing up new participants. For the first time, we passed out custom-designed pins to members and visitors – a huge hit for all recipients.
Being part of OpenWorld was just as rewarding, inspiring and exciting as ever, and we are looking forward to watching our customers continue to succeed with the support of Oracle’s newest Cloud technologies.
Reminder: Change in EPM Enhancement Request Process
Attention Oracle EPM Cloud Customers: As a friendly reminder, please note that after October 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for EPM Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the EPM FAQ document regarding this change. We look forward to seeing you in the Idea Labs!i
Modern Business Experience Call for Ideas is Open
It was so amazing being on-site with Cloud Customer Connect members at OpenWorld that we’re already looking forward to seeing more of you at Modern Business Experience in Chicago, March 23–26, 2020. The Call for Ideas is now open through October 25, 2019.
Please consider sharing a success story or best practice for CX, ERPM, HCM, or SCM solutions. Your peers want to hear new stories and perspectives from all stages of the cloud journey – yours included! Two New Forums - Enterprise Contracts and Subscription Management
We're pleased to announce two new forums on Cloud Customer Connect for Enterprise Contracts and Subscription Management. Use the Enterprise Contracts Forum to discuss the Procurement Contracts and Project Contracts options, as well as the overall contract life cycle supported by Enterprise Contracts. The Subscription Management Forum for the Subscription Management application covers the entire subscription life cycle through billing of subscriptions, services, and recurring usage-based products.
We invite you and your colleagues to join the conversation! Learn more about these applications at Oracle Cloud Readiness. Top Active Members of the Month
Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.
- Linda Dunn, RTI International
- Prateek Parasar, Inoapps
- Wade Wilson, National Instruments
- Julien Dubouis, Accenture
- David Huang, Optima Data Internasional
- C Trieb, Paragon Data GmbH
- Digvijay Chauhan, MUFG Securities
- Sebastiaan Draaisma, CGI Group Inc
- Ravi Kanth Vuddagiri, Infosys
- Byron Zhao, Health Shared Services Saskatchewan
Key Announcements 
Release Announcements 
Event Replays Upcoming Conferences
November 19–22, 2019
Nuremberg, Germany
December 1–4, 2019
Brighton, UK
March 23–26, 2020
Chicago, IL
Join us on LinkedIn today! © 2019 Oracle About Oracle Contact Us Legal Notices Terms of Use Your Privacy Rights
Announcement posted September 10, 2019 by Amy Kemp, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Console Experience Enhancements Unite IaaS, PaaS, and SaaSAnnouncement:Cloud Customer Connect Console Experience Enhancements Unite IaaS, PaaS, and SaaS The Oracle Cloud User and Developer Experience team is proud to announce the next suite of usability enhancements for Oracle Cloud. Earlier this year, we shared how we’re improving the user experience for the IaaS and PaaS console. We’re continuing to make it easier for you to manage all your Oracle Cloud services—whether they be IaaS, PaaS, and now SaaS—from a single login. This post describes some of the latest user experience updates.
Integrated Cloud Applications & Platform Services
Announcement posted September 10, 2019 by Cache Walker, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Oracle Customer Reviews at OpenWorld 2019Announcement:Cloud Customer Connect Oracle Customer Reviews at OpenWorld 2019 Leading tech review sites will be on-site at OpenWorld, to empower your voice as an Oracle customer. These reviews are a great way to showcase your technical expertise and experience with Oracle products. The best reviews feature use case information that provide peers with insights into the customer journey you have experienced. There’s no better time to share your feedback!
We wanted to help you skip the lines, so you can write your review now from the comfort of your own keyboard and then skip the lines while claiming all the perks!
See the list below for vendor perks and locations, each of these vendors will have additional incentives onsite. If you write your review now then make sure to bring a screengrab to any of the booths to redeem additional perks. If you’re not able to attend this year’s event, you can still submit a review online to qualify for available gift card perks from TrustRadius and G2.
There will be additional perks available onsite for customer who complete all three reviews and provide validation at any of the Gartner Peer Insights locations.
Trust Radius: $25 Gift Card + Onsite Perks
Leave your review now - http://bit.ly/oow19review
- Moscone South: Exhibition Level Lobby
- Moscone West: Level 2, Lobby
G2: $10 Starbucks Card + Onsite Perks
Leave your review now - http://bit.ly/2kAsuET
- Moscone South: Exhibition Level - Exchange Demo Grounds
- Moscone South: OCI Feature Area
- Moscone West: Level 2, Demo Grounds near Sessions
Gartner Peer Insights: Onsite Perks
Leave your review now - https://gtnr.it/2ZO4BMK
- Moscone South: Exhibition Level - Exchange Demo Grounds
- Moscone South: OCI Feature Area
- Moscone West: Level 2, Lobby
Integrated Cloud Applications & Platform Services- Announcement posted August 29, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:August 2019 Newsletter – OpenWorld Announcements, New Forums, Top Ten and More!Announcement:
Cloud Customer Connect Monthly Newsletter – August 2019 Join Cloud Customer Connect at Oracle OpenWorld
Meet the Cloud Customer Connect team at Oracle OpenWorld! Stop by the Cloud Customer Connect booth at Moscone West, 2nd Floor, Booth #CSS-002 where we will provide demonstrations, answer questions and guide you through the sign-up process.
Star in a Cloud Customer Connect video! We are actively seeking OpenWorld conference attendees to participate in our exciting testimonial video series. The videos will be produced on-site during the conference, and each one will feature a member sharing their thoughts and experiences about the Cloud Customer Connect community.
To participate in a testimonial video, please contact Mimi Won-Yuen to book a production time slot during OpenWorld. EPM Enhancement Request Process Moves to Idea Labs
EPM Cloud is transferring the Enhancement Request (ER) process from My Oracle Support to Cloud Customer Connect's Idea Labs on October 1, 2019.
The Idea Labs will allow EPM Cloud customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle.
For more details, please reference this announcement. We are hosting a Customer Connect webinar session on September 25, 2019 to provide more information regarding this important change.
Oracle@Oracle Experience at Oracle OpenWorld
Want the inside track on how best to deploy Oracle Cloud Applications from the executives who know Oracle best? Put the Oracle@Oracle Experience at the top of your Oracle OpenWorld must-do list. This first-ever showcase is designed to give all Oracle OpenWorld attendees inside access to Oracle line of business leaders across Finance, HR, Supply Chain, Marketing, Sales and IT who are using Oracle Cloud applications to reimagine Oracle. Read more >>
Two New Forums Focused on Student Solutions!
We’re happy to announce the addition of Oracle’s higher education Student solutions to Cloud Customer Connect! We’re introducing two new Forums: Student Management and Vocado Student Financial Planning. We look forward to facilitating the engagement of our customers and Oracle team with these powerful new solutions supporting the student lifecycle. We invite you and your colleagues to join the conversation!
Discover Oracle Guided Learning at Oracle OpenWorld
At Oracle OpenWorld 2019, Oracle University will shine the spotlight on YOU and your future success in Oracle Cloud. Through sessions on the future of modern learning, cloud enablement strategies and more, you'll find out how to immediately accelerate adoption and increase productivity in Oracle SaaS through Oracle Guided Learning. Start preparing for your conference experience today by reviewing the sessions planned for Oracle OpenWorld 2019.
Top Conversationalists of the Month
Here are the Top 10 Conversationalists who have posted the most comments on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.
- Prateek Parasar, Inoapps – 135 comments
- Karen Waddell, three (Hutchison Whampoa 3G IP S.A R.L.) – 75 comments
- Sebastiaan Draaisma, CGI Group Inc – 71 comments
- Kanchankumar Khedkar, Infosys – 55 comments
- Mansur Khalil, CSC Global – 53 comments
- Tom Strudley, KPMG LLC – 52 comments
- David Huang, Optima Data Internasional – 51 comments
- Julien Dubouis, Accenture – 46 comments
- Karthikeyan Sukumar, Cognizant Technology Solutions – 45 comments
- Sunny Chugh, Accenture – 41 comments
Key Announcements
Release Announcements
Event Replays
Upcoming Conferences
September 16–19, 2019
San Francisco, CA
November 19–22, 2019
Nuremberg, Germany
December 1–4, 2019
Brighton, UK
Join us on LinkedIn today! Integrated Cloud Applications & Platform Services - Announcement posted August 27, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Join Cloud Customer Connect at Oracle OpenWorld 2019!Announcement:
Cloud Customer Connect Join Cloud Customer Connect at Oracle OpenWorld 2019! 
Meet the Cloud Customer Connect team...
Oracle OpenWorld is just around the corner! This exciting business and technology event offers more than 2,200 educational sessions, keynotes from high-profile speakers, product demos, training, and certifications, tutorials on emerging technologies, meet-ups with product experts, and peer-to-peer networking opportunities.
Stop by the Cloud Customer Connect Booth – Moscone West, 2nd Floor, Booth #ADM-002
Find out why Cloud Customer Connect is Oracle's premier online cloud community – specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development.
We will provide demonstrations, answer questions and guide you through the sign-up process. Stop by, say hi and add your voice to our community!
Star in a Cloud Customer Connect video!
We are actively seeking OpenWorld conference attendees to participate in our exciting testimonial video series. The 2-minute videos will be produced on-site during the conference, and each one will feature a different Cloud Customer Connect member (you perhaps?) sharing their thoughts and experiences about the Customer Connect community.
Once completed, the videos will be featured prominently on the Customer Connect home page – a great opportunity to gain recognition and exposure for your own personal “brand.” To participate in a testimonial video, please contact Mimi Won-Yuen to book a production time slot during OpenWorld.
Oracle OpenWorld is your opportunity to impact your cloud journey, discovery novel new approaches and solutions, and get inspired about what’s possible. See you there!
Integrated Cloud Applications & Platform Services - Announcement posted August 7, 2019 by Louvaine Thomson, tagged BI, Commerce, CPQ, Engagement Cloud, Field Service, Fusion, General, Global HR, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, Marketing, Other, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:AUGUST 2019 Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect AUGUST Advisory: Oracle Cloud Applications Readiness SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Data, Adaptive Intelligent Apps, Data, and Enterprise Performance Management. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Customer Experience
- Commerce: 19B
- CPQ: 19C
- CX Audience: 19C
- Field Service: 19C
- Responsys: 19C
- Sales Planning: August Update
- Service Cloud Agent Browser UI: July 2019
- Subscription Management: 19C
Human Capital Management
Adaptive Intelligent Apps
Data
Enterprise Performance ManagementYou can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance Customer Experience
- Consumer Goods 19B (AUG): New Feature Summary | What's New
Human Capital Management
- Global Human Resources 19C (AUG): New Feature Summary | What's New
- Talent Management 19C (AUG): New Feature Summary | What's New
- Workforce Rewards 19C (AUG): New Feature Summary | What's New
Recent Doc Adjustments Customer Experience
- Engagement 19C: New Feature Summary | What's New
Human Capital Management
- HCM Common 19C: New Feature Summary | What's New
- Talent Management 19C: New Feature Summary | What's New
- Workforce Rewards 19C: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement