Posts
Posts
Announcement posted May 30, 2019 by Bernice Lam
, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:May 2019 Newsletter – New Member Video Series, Readiness Awareness & Survey, Plus More!Announcement:
Cloud Customer Connect Monthly Newsletter – May 2019 
Customers Share Community Experiences in New Video Series
Cloud Customer Connect is pleased to announce the debut of our exciting new video series! These filmed testimonials provide our customers with a platform to share their thoughts and experiences about the Customer Connect Community. Each short video features one of our members discussing the ways in which they utilize the community, the benefits they gain, and the features they find most valuable.
Look for these videos posted on the What’s New section of the Cloud Customer Connect home page, or see a list of them in this announcement.
Also, make sure to visit the Hall of Fame page where we recognize members via the Top Members list, Leaderboard, Member Spotlights, and Testimonials. Readiness Awareness and Survey
Oracle Cloud Applications delivers new updates every quarter. This means every three months you'll receive new functionality to help you more efficiently and effectively manage your business. To keep up with this innovation and prepare for your next update, Oracle provides Readiness Material that is available publicly and in advance of your update.
Oracle also provides the following supplemental readiness material: New Feature Summaries, Spotlight Videos, and Release Training.
Please read more here on how best to consume the Readiness material. Also, please provide feedback on the Readiness material via a quick 6 question survey.
Webinar Replay Available: Oracle Guided Learning
Oracle Guided Learning saves time and effort with in-application, step-by-step guidance for Oracle Cloud processes. In our recent webinar, Oracle University’s Solutions Consulting Director introduced Guided Learning as an effective approach to engage modern learners in your organization. View the webinar replay to learn more about Oracle University’s #1 innovative solution to get users up to speed quickly in Oracle Cloud.
Top Event Enthusiasts of the Month
Here are the Top 10 Event Enthusiasts who have attended the most Customer Connect events for the past 12 months. Interested in building up your reputation on the community? Check out our Reputation Management page for more information.
- Gaurav Farkade, Cognizant Technology Solutions – 37 events
- Raman Dudeja, ARRIS – 32 events
- Linda Dunn, RTI International – 29 events
- Deepak Deenadayalan, Drivestream Inc. – 28 events
- Ramesh Radhakrishnan, CherryRoad Technologies – 27 events
- Gretchen Corradino, Babcock & Wilcox Enterprises, Inc. – 24 events
- Michelle Creager, Drivestream Inc. – 21 events
- Merlin Rajesh Rajarathinam, Infosys – 20 events
- Ramesh Puligulla, Accenture – 20 events
- David Whitsett, Infosys – 19 events
Did you know?
The Idea Labs are forum-based feedback channels which allow Oracle Cloud customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle. The Idea Lab Guidelines are your one-stop shop to learn about how the Idea Labs work, the Do's and Dont's, statuses assigned to ideas, and view the Idea flow chart.
Key Announcements
Release Announcements
Event Replays
Upcoming Conferences
June 6–12, 2019
Fort Worth, TX
June 23–27, 2019
Seattle, WA
September 16–19, 2019
San Francisco, CA
November 19–22, 2019
Nuremberg, Germany
Join us on LinkedIn today! Integrated Cloud Applications & Platform Services
Announcement posted May 8, 2019 by Louvaine Thomson
, tagged Architecture, BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, Maintenance, Marketing, OAUX, Platform - PaaS, PPM, Procurement, Release, SCM, Service, Talent, Talent Acquisition - TEE, UX, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:READINESS Awareness & SurveyAnnouncement:Cloud Customer Connect READINESS Awareness & Survey Hello Community Member,
This important notification focuses on Oracle's Readiness Material which is located at https://cloud.oracle.com/readiness.
Two actions:
- Please read the tips below on how to best consume the Readiness material.
- Please provide feedback on the Readiness material via a quick 6 question survey.
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Getting Ready for the Next Update
Oracle Cloud Applications delivers new updates every quarter. This means every 3 months you'll receive new functionality to help you more efficiently and effectively manage your business. To keep up with this innovation and prepare for your next update, Oracle provides Readiness Material that is available publicly and in advance of your update.Essential Read: The What's New Document
There are several readiness items; however the essential "must read" Readiness item is the What's New document. For every new and enhanced feature included in an update, the What's New doc includes a detailed description w/ screenshots, a benefit statement, tips and considerations, impact on security roles, links to related resources, and steps on how to enable. Please review the What's New document to learn about and gain actionable information regarding new functionality.
You can find these comprehensive documents, one for each Oracle Cloud service, on the Oracle Applications Readiness Page. Simply select your area of interest, and you'll see the What's New document prominently displayed at the top of the page.
The What's New documents are comprehensive, so we've added a Feature Summary matrix to make them easier to consume. Specifically, the Feature Summary matrix provides an easy-to-read list of every new feature plus an assessment of potential impact. Some features will be immediately available to end users, others require company enablement steps before they are available -- thus, you decide when to enable. Click on any feature name and you'll be taken to the full feature description.
Supplemental Readiness Material
Oracle also provides the following supplemental readiness material:
- New Feature Summaries include only a brief, summary-level description of each new feature
- Spotlight Videos highlight top-level messages and product themes
- Release Training is self-paced, deep-dive learning sessions for key enhancements
In addition to delivering new functionality, Oracle also delivers fixes via maintenance packs. Details of the fixes are included in Maintenance Pack documents and any critical issues not yet addressed are described in Known Issues documents. These docs are available from Oracle Support.
Note: Readiness material is "incremental" in nature as it helps you successfully manage each specific quarterly update. But don’t forget about Oracle's "cumulative" documentation library available from the Oracle Help Center. These guides provide you with a complete set of instructions covering all functional and technical requirements of your cloud services.Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement - Please read the tips below on how to best consume the Readiness material.
- Announcement posted May 3, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:April 2019 Newsletter – Two Exciting New Forums, Idea Lab Update, Video SeriesAnnouncement:
Cloud Customer Connect Monthly Newsletter – April 2019 New User Profile Field
Idea Labs are an excellent channel for sharing ideas and enhancement requests with Oracle Development while collaborating with other Cloud customers and Oracle partners. To facilitate easier and more efficient tracking of submitted ideas, we request that you update your member profile to include your Customer Support Identifier (CSI) number. The CSI number will automatically be linked to any ideas you submit. Please read this announcement for more details.
The Idea Labs are part of Oracle's ongoing initiatives to continuously improve your customer experience. Your feedback and participation guides us in finding, evolving, and prioritizing the ideas that provide you with the greatest benefits.
Immediately Accelerate Cloud Adoption with Oracle Guided Learning
Oracle Guided Learning provides in-application, step-by-step guidance for Oracle SaaS processes to help accelerate Cloud adoption, reduce costs, increase employee satisfaction and keep you up-to-date with every new Cloud release. View the highlight video to learn more about Oracle University’s #1 innovative solution to get users up to speed quickly in Oracle SaaS.
New Oracle Sales Assistant Forum
We are pleased to announce our new Oracle Sales Assistant forum. Here, you can collaborate with Oracle experts and other users to get answers and information about Oracle Sales Assistant – a chatbot for interacting with your sales data. You will also find instructions on how to request access to Oracle Sales Assistant. Subscribe now and start participating in this forum!
Introducing the Loyalty Cloud Forum
Our new Loyalty Cloud forum launches this month! Connect with experts, tap into the knowledge of your peers and colleagues, and discover the most productive ways to increase customer lifetime value and profitability. We encourage you to subscribe to and participate in this forum to get the latest product information and tips around Loyalty Cloud.
Top Active Members of the Month
Here are the Top 10 members who have been most active on the community forums this month. Interested in becoming a Top Member? Check out our Reputation Management page for more information.
- Sebastiaan Draaisma, CGI Group Inc
- Volodymyr Faranosov, VEON
- Linda Dunn, RTI International
- J Keener, Cognizant Technology Solutions
- Reghu, Accenture
- Emma Fisher, Tesco Stores Ltd.
- Nivya Mathire, Dubai Airports
- Matt Malvezzi, Hearst Communications Inc.
- Terry McLaughlin, CommScope
- Ramesh Radhakrishnan, CherryRoad Technologies
Key Announcements
Release Announcements
Upcoming Conferences
June 23–27, 2019
Seattle, WA
September 16–19, 2019
San Francisco, CA
November 19–22, 2019
Nuremberg, Germany
Join us on LinkedIn today! Integrated Cloud Applications & Platform Services - Announcement posted May 3, 2019 by Louvaine Thomson, tagged BI, Commerce, CPQ, Engagement Cloud, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, HCM Midsize - TBE, Learn - TEE, Marketing, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:MAY Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect MAY Advisory: Oracle Cloud Applications Readiness SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Adaptive Intelligent Apps, and Enterprise Performance Management. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Customer Experience
- CX Audience: 19B
- CPQ: 19B
- Eloqua: 19B
- Field Service: 19B
- Responsys: 19B
- Sales Planning: May Update
- Service Cloud Agent Browser UI: Apr 2019
Human Capital Management
Adaptive Intelligent Apps
Enterprise Performance Management
You can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance 
Customer Experience
- Commerce 19A (APR): New Feature Summary | What's New
- Consumer Goods 19A (MAY): New Feature Summary | What's New
Human Capital Management
- Talent Management 19B (MAY): New Feature Summary | What's New
- Workforce Rewards 19B (MAY): New Feature Summary | What's New
- Talent Management 19A (MAY): New Feature Summary | What's New
- Workforce Rewards 19A (MAY): New Feature Summary | What's New
- Global Human Resources 19A (APR): New Feature Summary | What's New
Recent Doc Adjustments Customer Experience
- Engagement 19B: New Feature Summary | What's New
Enterprise Resource Planning
- Financials 19B: New Feature Summary | What's New
- Financials 19A: What's New
- Risk Management 19B: New Feature Summary | What's New
Human Capital Management
- Workforce Management 19B: New Feature Summary | What's New
- Workforce Rewards 19B: New Feature Summary | What's New
Supply Chain Management
- Transportation and Global Trade Management 19B: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement - Announcement posted May 2, 2019 by Bernice Lam, tagged Commerce, Engagement Cloud, Enterprise Planning, Field Service, Financials, General, Global HR, HCM, Procurement, SCM, UX, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Event Replays April 2019Announcement:
- Announcement posted April 30, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Customers Share Community Experiences in New Video SeriesAbstract:
Customer Connect is pleased to announce the debut of our exciting new video series!
Announcement:Cloud Customer Connect Customers Share Community Experiences in New Video Series 
Cloud Customer Connect is pleased to announce the debut of our exciting new video series! These filmed testimonials provide our customers with a platform to share their thoughts and experiences about the Customer Connect Community. Each short video features one of our members discussing the ways in which they utilize the community, the benefits they gain, and the features they find most valuable.
Look for our inaugural videos to be posted soon on the What’s New section of the Cloud Customer Connect home page, or preview them by clicking on the links below. Discover what your peers are saying about the Community, and how their experiences relate to yours:
- COMMSCOPE -- Finds Answers on Cloud Customer Connect
- ACCENTURE -- Recommends Cloud Customer Connect
- OFFICIAL PAYROLL ADVISOR -- Praises Information Sharing on Cloud Customer Connect
- COMMSCOPE -- Recommends Cloud Customer Connect
- ACCENTURE -- Finds a Unique Forum with Cloud Customer Connect
- OFFICIAL PAYROLL ADVISOR -- Appreciates New Ideas on Cloud Customer Connect
Integrated Cloud Applications & Platform Services - Announcement posted April 26, 2019 by Bernice Lam, tagged BI, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Global HR, HCM, HCM Midsize - TBE, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:New User Profile Field for Idea TrackingAnnouncement:
Cloud Customer Connect Announcement New User Profile Field – Customer Support Identifier (CSI)
Idea Labs are an excellent channel for sharing ideas and enhancement requests with Oracle Development, while collaborating with other Cloud customers and Oracle partners. To facilitate easier and more efficient tracking of submitted ideas, we request that you update your member profile to include your Customer Support Identifier (CSI). The CSI number will automatically be linked to any ideas you submit.
To add your CSI number:
- Go to the Edit Profile page.
- Under Extended Profile, locate the Customer Support Identifier (CSI) field.
- Enter your organization’s unique CSI. If you do not know your organization's CSI, you can obtain this information from your organization's Oracle Support contact.
- Note: If you have more than one CSI, please list all of them with a comma separator -- example: 13428347, 12398503, 14932874
The Idea Labs represent Oracle's ongoing commitment to continuously improve your customer experience. Your feedback and participation guides us in finding, evolving, and prioritizing the ideas that provide you with the greatest benefits.
Thank you,
The Customer Connect TeamIntegrated Cloud Applications & Platform Services - Announcement posted April 5, 2019 by Louvaine Thomson, tagged BI, Commerce, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Customization Solutions, Maintenance, Marketing, PPM, Procurement, SCM, Service, Talent, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:APRIL Advisory: Oracle Cloud Applications ReadinessAnnouncement:
Cloud Customer Connect APRIL Advisory: Oracle Cloud Applications Readiness SECTION 1 — Readiness Material for UPDATES
Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Enterprise Resource Planning, Human Capital Management, Supply Chain Management, Industry Solutions, and Internet of Things Apps. Specifically, you will find:
- Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes
- New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs)
- What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more
- Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products
- Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications
Customer Experience
Enterprise Resource Planning
Human Capital Management
Supply Chain Management
- Inventory and Cost Management: 19B
- Maintenance: 19B
- Manufacturing: 19B
- Order Management: 19B
- Procurement: 19B
- Product Management: 19B
- Service Logistics: 19B
- Supply Chain Collaboration and Visibility: 19B
- Supply Chain Planning: 19B
- Transportation and Global Trade Management: 19B
Industry Solutions
Internet of Things Apps
You can also access the full set of Readiness content from the homepage.
SECTION 2 — Readiness Material for MONTHLY MAINTENANCE
This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made.
Fusion Applications R13: Monthly Maintenance Customer Experience
- Consumer Goods 19A (APR): New Feature Summary | What's New
Human Capital Management
- Workforce Rewards 19A (APR): New Feature Summary | What's New
Supply Chain Management
- Warehouse Management 18C (JAN, FEB, MAR): New Feature Summary | What's New
Recent Doc Adjustments Customer Experience
- Field Service 19A: New Feature Summary | What's New
- Service 18D: New Feature Summary | What's New
Human Capital Management
- Global Human Resources 19A: New Feature Summary | What's New
- HCM Common 19A: New Feature Summary | What's New
Supply Chain Management
- Manufacturing 19A: New Feature Summary | What's New
- Procurement 19A: New Feature Summary | What's New
- Product Management 19A: New Feature Summary | What's New
Access is simple...
From the Cloud Site: Click on Resources > Oracle Cloud Release Readiness
Example: What's New Document
Integrated Cloud Applications & Platform ServicesCopyright 2019, Oracle and/or its affiliates. All rights reserved. About Oracle | Legal Notices and Terms of Use | Privacy Statement This is a system generated message. Do not reply to this message. You are receiving this email as a result of your membership with Oracle Cloud Customer Connect. Click here to opt out of all Customer Connect Event notifications. Please note that our communications are sent from cloudconnect_outbound@rnmk.com. To ensure you receive the latest information about the community, please mark such emails from that domain as "Not Spam." - Announcement posted March 28, 2019 by Bernice Lam, tagged BI, Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, General, Global HR, GRC, HCM, HCM Midsize - TBE, Infrastructure - IaaS, Learn - TEE, Platform - PaaS, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:March 2019 Newsletter – Vegas Conference Wrap-Up; plus Save 25% on Training from Oracle U!Announcement:
Cloud Customer Connect Monthly Newsletter – March 2019 Modern CX and Business Experience
The Customer Connect team recently returned from Oracle’s twin Modern Experience conferences in Las Vegas, where we had a chance to mingle with technology experts, thought leaders, Cloud customers, business innovators and even (no, we’re not kidding!) basketball legend Magic Johnson.
We also kept ourselves busy conducting Customer Connect demos, chatting in person with community members and kicking off our new video testimonial series. The debut videos will be posted on our home page soon, and we couldn't be more pleased with the outcome! Members were genuinely excited to participate and eager to share details of how the community really helped them in their jobs.
All in all, Modern Customer Experience and Modern Business Experience were an exciting blend of inspiring keynotes, visionary speakers, educational sessions, workshops, discussions with product experts, and much, much more. We are looking ahead to 2020, and hope to see you there!
Reminder: Change in Engagement Cloud ER Process
Attention Oracle Engagement Cloud Customers: As a friendly reminder, please note that after April 1, 2019, your enhancement requests can no longer be submitted through My Oracle Support for Engagement Cloud. See our past announcement and listen to the webinar recording for more details. You can also review the FAQ document regarding this change. We look forward to seeing you in the Idea Labs!
Save 25% on Oracle Learning Subscriptions and Oracle Certifications!
At Oracle University, we believe in continuing education – and that’s why we are offering a special, limited-time discount on our digital training. Take advantage of this excellent opportunity to expand your knowledge and demonstrate your dedication to advancement.
Powered by Oracle University, the “User Group Champions Program” is offering a 25% discount on Oracle Learning Subscriptions and Oracle Certification Vouchers to user group members worldwide – enabling you to learn and get certified in Oracle technology advancements. Find more details here.
Top Thinkers of the Community
Congratulations to our Top Thinkers! These members have submitted ideas with the highest number of votes on the community idea labs since 2018. Interested in building up your reputation on the community? Check out our Reputation Management page for more information.
- Jason Parker, Caesars Enterprise Services, LLC
- CL Laundy, Mace Group
- Ian Rumble, West Midlands Police
- Eric VanAuken, Carestream Health
- Brian Burns, Inland Empire Health Plan
- Wade Wilson, National Instruments
- Sara McCarthy, Maricopa Community Colleges
- Lysie Salomon, Deloitte
- Francesco Cerioni, Accenture
- Twila Everett, MasTec Inc.
Key Announcements
Release Announcements
Event Replays
Upcoming Conferences
April 7–11, 2019
San Antonio, TX
June 23–27, 2019
Seattle, WA
Join us on LinkedIn today! Integrated Cloud Applications & Platform Services 
Announcement posted March 27, 2019 by Tamara Jones, tagged Commerce, CPQ, Engagement Cloud, Enterprise Planning, Field Service, Financials, Fusion, Global HR, GRC, HCM, HCM Midsize - TBE, Learn - TEE, PPM, Procurement, SCM, Service, Talent, Talent Acquisition - TEE, Workforce Management, Workforce Rewards in Customer Connect Announcements publicTitle:Oracle Support Portal to be Single Point of Access for North America SaaS CustomersAnnouncement:Cloud Customer Connect Announcement Oracle Support Portal as Single Point of Access for North America SaaS Customers
We are pleased to announce that the Oracle Support Portal has become the single point of online access for Oracle Software as a Service (SaaS) customers in North America. This platform offers many features to help you learn and administer your services, and provides visibility to all of your open service requests in one convenient location.
As part of this streamlined approach, the North America Customer Success Portal was decommissioned on March 18, 2019. From this point forward, please submit all technical and non-technical service requests directly through the Oracle Support Portal.
Please note for Oracle Service Cloud and Field Service customers, the CXRightnow Support Portal will be the single point of access for all technical and non-technical requests. For more information on the Oracle Service Cloud and Field Service transition, please click here.
For SaaS customers in North America, we have assembled several resources to ensure a smooth transition:
- North America Customer Success Portal Migration to Oracle Support Portal FAQ
- How to Create a Non-Technical or Contact Us Service Request (Doc ID 1547952.1)
- Replays of the live training sessions that were held to provide important information and answer any questions :
- Replay Now Available (My Oracle Support Customers)
- Replay Now Available (Oracle Service Cloud/Field Service Customers)
Integrated Cloud Applications & Platform Services
