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Posts
Posts
Topic posted November 1, 2019 by Didi Daman
, tagged API / Integration, Configuration, Dashboard / Reporting in Field Service Forum > Field Service publicTitle:Daily Extract -Zip fileSummary:Daily extract settingsContent:I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?
Version:19C
Topic posted October 22, 2019 by Erlin Garcia
, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Learning / Statistics, Mapping, Mobility / Mobile Apps in Field Service Forum > Field Service publicTitle:User Type SettingsSummary:User Type SettingsContent:Good Morning,
Someone with this problem or some guidance please.
In the types of users, I made a copy of an administrator profile (see image 1) but when modifying (removing the option "Message scenarios) I am affected by the 2 profiles .............. that is, by deleting in profile 1 the option "message scenarios" is deleted in profile 2 and I don't want to.
Should not.
Your help please.
- Topic posted September 20, 2019 by Erlin Garcia, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:reorder orders from toa mobileSummary:In toa mobil, can the technician change the order of the orders?Content:
Hi....
In toa mobil is there a possibility that the technician can move the orders and organize the route?
That is, the technician has a list of 60 orders, and he wants to be able to put order in them, to start them at his convenience, by proximity between one and the other.
This is possible?
- Topic posted August 2, 2019 by Antero Makinen
, tagged Configuration, Dashboard / Reporting, Mobility / Mobile Apps in Field Service Forum > Field Service publicTitle:Core Application reportsContent:Hello,
Can I get the same reports to Core Application which were in Legacy manage (see attached picture)?
Thanks,
AnteroVersion:19BImage:
- Topic posted July 29, 2019 by Erlin Garcia, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:move orders so that they are not considered by routingSummary:It will be possible to move orders to a type of resource that routing does not consider.Content:
Our client handles suspended orders that can go several days without attending.
We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.
They are currently handled in a bucket but, routing when considered, it obviously routes them again.
The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.
This is possible ?? Is there any alternative?
Thank you.
- Topic posted July 23, 2019 by ajinkya patil
, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:Clone a InstanceSummary:Need a Document regarding cloning InstanceContent:Hi OFSC Guru's,
I need documentation or step by step guidance on how to clone an instance. Help would be most appreciated.
Thank you in advance.
Regards,
Ajinkya Patil
- Topic posted July 9, 2019 by Erlin Garcia, tagged API / Integration, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:message to confirm the selected order dataSummary:message to confirm the selected order dataContent:
Hi !!
Our client at the time of selecting the next work order, needs to be able to confirm through a message or alert the data of the order that you have selected just when you press the send button.
https://www.screencast.com/t/YI7ezcqj5
At the moment of pressing the send button, a message of confirmation of the data and the order that I select will be shown, in case you chose a mistake you can return to the previous screen (end order) and select the correct order.
https://www.screencast.com/t/gntlc71eH
thanks
- Topic posted July 9, 2019 by Erlin Garcia, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:See order identifier, when suspending activity.Summary:See order identifier, when suspending activity.Content:
Hello,
Our client is using the identify activity by to randomly select work orders.
https://www.screencast.com/t/icZwGqM7j5zw
This field only comes out at the moment of finishing the order and from there the technician can choose which order to attend.
https://www.screencast.com/t/lmpgiGYit
When suspending the order does not come out
https://www.screencast.com/t/KndITUyg0Oj
Can we make use of this, in the navigation along the screens?
Thank you.
Topic posted July 5, 2019 by Thiyag
, tagged Configuration, Dashboard / Reporting, Mobility / Mobile Apps in Field Service Forum > Field Service publicTitle:How to Set Custom Activity Status?Summary:Custom Status creationContent:Hi team,
Is there any documentation or steps available to change or configure the below scenario?
To set or change the status of the activities
Activity Completed = Completed
Activity Cancelled = Rejected
Activity Suspended = On Hold
Note : I have checked the community as well but couldn't get the right document.
Thanks
Thiyagu
Version:19 B- Topic posted July 1, 2019 by Erlin Garcia, tagged Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service publicTitle:change screen of pending orders in toa mobilSummary:change screen of pending orders in toa mobilContent:
good morning In mobile TOA The pending orders screen can be modified? https://www.screencast.com/t/Yy8yrKyh It is that we need to add 2 more fields to the one we currently have but in the design by type of profile the structure of this first screen is not found. See images: In addition to this, we need to modify the details of the activity: https://www.screencast.com/t/LtXLLVXLcC add fields here