Posts

Posts

  • Sharath Chandra Gavini
    URLs in FAQs2
    Topic posted January 9, 2019 by Sharath Chandra GaviniBronze Medal: 1,250+ Points, tagged Bots, Conversational AI in Application Development > Digital Assistant and Mobile public
    Title:
    URLs in FAQs
    Summary:
    Is it possible to display URLs as hyperlinks in FAQs instead of plain text?
    Content:

    Hello developers,

    I wonder if there is any way to display URLs as links instead of plain text in the "System.QnA" component. 

    And also, is there any possibility of showing a hyperlink (a text redirecting to a URL) to a specific URL during the conversation just like we write in documents or emails?

    Any response is much appreciated.

    Thanks in advance,
    Sharath Chandra Gavini.

  • Wouter Sligter
    how to transition to a different skillAnswered55.0
    Topic posted January 3, 2019 by Wouter SligterGreen Ribbon: 100+ Points, tagged Bots, Conversational AI in Application Development > Digital Assistant and Mobile public
    Title:
    how to transition to a different skill
    Content:

    use case: HR Digital Assistant with two (or more) access levels.

    Each access level (let's say 'employee' and 'manager') gets redirected to a 'skill' with content only available to this group.

    Since DAs can't perform actions I'd create an on-boarding skill that captures employee number from the user, check it against the db and sends user to either 'employee' skill or 'manager' skill.

    Please advise if you think this is best practice?

    If so, how do I transition from on-boarding skill to 'employee' or 'manager' skill?

  • Xena Arcabos
    Problem with the environment of oracle mobile cloud1
    Topic posted January 3, 2019 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE in Application Development > Digital Assistant and Mobile public
    Title:
    Problem with the environment of oracle mobile cloud
    Summary:
    Getting no response from the Bots created in OMCE
    Content:

    Hi all,

    We are having problem with the environment of OMCE. We get no response from all the bots we created in the OMCE, even testing the bots in the environment itself. We checked the codes and its all good, we also checked the logs but no records listed. Can we have any explanation with this?
     

     

     

    Version:
    18.2.5
    Image:
  • Sharath Chandra Gavini
    Webviews in Oracle Digital AssistantAnswered3
    Topic posted January 3, 2019 by Sharath Chandra GaviniBronze Medal: 1,250+ Points, tagged Bots, Conversational AI, Facebook in Application Development > Digital Assistant and Mobile public
    Title:
    Webviews in Oracle Digital Assistant
    Summary:
    Can we make the bot aware of the events that happen inside a webview or pass the control from a webview to the bot when the webview is closed?
    Content:

    Hi experts,
    There is a usecase where we would like to send a webview to the user (which is our own page). I wonder if there is any way of getting the data from the webview to the bot and vice-versa and also if there is any way to resume the conversation flow when the user closes the webviews? I am aware that we can use Instant apps for this purpose but can we also do this with our own HTML pages?
    Please advice.
    Thanks,
    Sharath Chandra Gavini.

  • Martin Jarvis
    Announcement: New Release of Oracle Digital Assistant is now...25.0
    Topic posted November 28, 2018 by Martin JarvisSilver Medal: 2,000+ Points, tagged Analytics, Bots, Conversational AI, Messaging in Application Development > Digital Assistant and Mobile public
    Title:
    Announcement: New Release of Oracle Digital Assistant is now available !
    Summary:
    Oracle Digital Assistant New Release (18.4.3)
    Content:

    Oracle Digital Assistant New Release (18.4.3)

    We are delighted to announce that the next major release, 18.4.3, of our AI powered Digital Assistant platform is now available in all OCI data centres (Ashburn, Phoenix, Frankfurt and London). This release represents a major evolution in our service, moving on from 1st generation chatbots to now enabling enterprises to deliver 2nd generation Digital Assistants to their customer and employees.

    Over the coming months, and through our continued engagement with the SaaS teams, our customers will benefit from a growing list of out of the box SaaS Skills, pre-integrated and ready-to-go. Customers will able to combine these SaaS skills with Skills they have developed themselves or adapt the supplied skills to their needs.

    New instances are being provisioned with 18.4.3 now and existing instances are due to be upgraded this week.

    We now have the strongest and most complete Digital Assistant platform in the industry. We know you are going to love this new release.

    Key New Features
    With over 25 new features, this release brings even more innovation to position us as the leading Digital Assistant Platform for the Enterprise. Here are a few of these exciting new features.  Click here for more information on What's New in Oracle Digital Assistant.

    Digital Assistants & Skills
    Rather than having multiple, individual chatbots for your enterprise, a Digital Assistant allows enterprises to deliver multiple services or Skills as if they were a single service, but accessible through multiple channels.

    Skill Insights
    Delivering a superior conversational experience requires on-going monitoring of user activity to assure all dialog flows result in successful completion. Insights includes analytics to allow administrators to monitor, trouble-shoot and enhance the value and performance of their Digital Assistant. It helps them find bot dialog and intent problems and fix them.

    Application Initiated Conversations
    Sometimes it’s not enough to have the customer initiate all the conversations with your skills. You may want your Digital Assistant to initiate a conversation with your user whenever it receives a triggering event from another app—like when a user’s expense report is rejected, for example. 

    Chinese Language Support
    Oracle Digital Assistant now lets you define your intents and custom entities in both English and Simplified Chinese, without having to first configure an auto-translation service. Further languages will be added using this language framework in the future. Whilst we are talking Chinese language support, we added support for the WeChat messenger app too.

    And Much More
    Built in greeting support, Composite bag entities, Dynamic entities, Auto entity disambiguation, WebView component, Skill version & life cycle management, Built in Node.js custom code container, Full 3-legged OAuth, Multi session token refresh, Twillio support (for SMS).

  • Tom Smits
    Resolve Composite Bag Variabele6
    Topic posted November 16, 2018 by Tom SmitsGreen Ribbon: 100+ Points, tagged Conversational AI, Mobile, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Resolve Composite Bag Variabele
    Summary:
    Using the commonResponse component, a composite bag is only valued when the first response item is answered
    Content:

    Hi all,

    Currently, I'm working on a Digital Assistant that creates an appointment request for potential leads. I created a composite bag with the entities date, time, location and employee. However, when i ask something like this: "can i meet with "John Doe" tomorrow at 12pm in Amsterdam?". The bot asks for a date. When i respond with "tomorrow at 12pm in Amsterdam" it fills the appointment composite bag with all the matched entities.

    Why didn't this happen when i was asking the first question? I've provided the code below.

    Kind Regards,

    Tom

     

     

    Version:
    Version 18.3.2_1808150141
    Image:
    Code Snippet:
  • Ameur Baccoucha
    Sending FilesAnswered9
    Topic posted October 30, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Sending Files
    Summary:
    i wanna that bot users send me files (image, audio, PDF ...) how can i get them ?
    Content:

    Hi everybody,
    I am asking how to receive files sent by the user with FB in different formats such as audio, image, PDF .....
    also if there is a documentation on how to integrate speech recognition.
    thanks

    Version:
    ODA 18.3.2_1808150141
  • Ameur Baccoucha
    Notification PushAnswered3
    Topic posted October 25, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Notification, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Notification Push
    Summary:
    how can we send notifications to a specific user through the bot?
    Content:

    HI,

    Can we send a message automatically to users (we already had a discussion) to inform them of certain news or the occurrence of an event?

    how can develop it ? 

    Ameur 

    Thank you

    Version:
    ODA 18.3.2_1808150141
  • Ameur Baccoucha
    Agent IntegrationAnswered4
    Topic posted October 24, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Agent Integration
    Summary:
    Some questions about this feature
    Content:

    Hi there, 
    I have some question about the agent handoff feature: 
    - they can be only integrate with the oracle Service cloud ? or there is a way that i can integrate it with locale custom platforme? if not, it will be in the future ?
    - Is there any other richer documentation that can help in how develop it? that explain each case in the integration form ? maybe A youtube tuto or a Tech Exchange blog cheeky
    - i don't have any idea about the Service Cloud , is the chat platform of the agent already exist? which is the product that should we provisioning to have this feature? ... crying

    thanks
    Ameur

    Version:
    ODA 18.3.2_1808150141
  • Xena Arcabos
    Derived Entity Type25.0
    Topic posted October 24, 2018 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI, Mobile, OMCE in Application Development > Digital Assistant and Mobile public
    Title:
    Derived Entity Type
    Summary:
    Problem with Derived Entity Type
    Content:

    I have created 2 custom DERIVED entity namely enddate with DATE as parent with preceding phrase ( to , up to ) ... and a startdate with DATE as parent with a preceding phrase ( From , on ). The expected user input would be "Log absence from tomorrow to friday" but i have noticed that it only resolved the tomorrow as the date. I need to get the tomorrow as the start date and Friday as the end date. How should i do it?

    Version:
    18.2.5