Posts

Posts

  • Ameur Baccoucha
    Sending FilesAnswered9
    Topic posted October 30, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Sending Files
    Summary:
    i wanna that bot users send me files (image, audio, PDF ...) how can i get them ?
    Content:

    Hi everybody,
    I am asking how to receive files sent by the user with FB in different formats such as audio, image, PDF .....
    also if there is a documentation on how to integrate speech recognition.
    thanks

    Version:
    ODA 18.3.2_1808150141
  • Ameur Baccoucha
    Notification PushAnswered3
    Topic posted October 25, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Notification, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Notification Push
    Summary:
    how can we send notifications to a specific user through the bot?
    Content:

    HI,

    Can we send a message automatically to users (we already had a discussion) to inform them of certain news or the occurrence of an event?

    how can develop it ? 

    Ameur 

    Thank you

    Version:
    ODA 18.3.2_1808150141
  • Ameur Baccoucha
    Agent IntegrationAnswered4
    Topic posted October 24, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Agent Integration
    Summary:
    Some questions about this feature
    Content:

    Hi there, 
    I have some question about the agent handoff feature: 
    - they can be only integrate with the oracle Service cloud ? or there is a way that i can integrate it with locale custom platforme? if not, it will be in the future ?
    - Is there any other richer documentation that can help in how develop it? that explain each case in the integration form ? maybe A youtube tuto or a Tech Exchange blog cheeky
    - i don't have any idea about the Service Cloud , is the chat platform of the agent already exist? which is the product that should we provisioning to have this feature? ... crying

    thanks
    Ameur

    Version:
    ODA 18.3.2_1808150141
  • Xena Arcabos
    Derived Entity Type25.0
    Topic posted October 24, 2018 by Xena ArcabosGreen Ribbon: 100+ Points, tagged Bots, Conversational AI, Mobile, OMCE in Application Development > Digital Assistant and Mobile public
    Title:
    Derived Entity Type
    Summary:
    Problem with Derived Entity Type
    Content:

    I have created 2 custom DERIVED entity namely enddate with DATE as parent with preceding phrase ( to , up to ) ... and a startdate with DATE as parent with a preceding phrase ( From , on ). The expected user input would be "Log absence from tomorrow to friday" but i have noticed that it only resolved the tomorrow as the date. I need to get the tomorrow as the start date and Friday as the end date. How should i do it?

    Version:
    18.2.5
  • dulce rodriguez
    question about System.OAuthAccountLink4
    Topic posted September 27, 2018 by dulce rodriguez, tagged Bots, Conversational AI, Messaging, Mobile, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    question about System.OAuthAccountLink
    Summary:
    component auth in bot with unwanted behavior
    Content:
    Hi!, 
     
    We are developing a chatbot using the Intelligent Bots product in the version 17.4.5 with Oracle Mobile Cloud Enterprise. Our chatbot will use authentication with LinkedIn like described in this tutorial:
     
    https://docs.oracle.com/en/cloud/paas/mobile-suite/use-chatbot/reference1.html#GUID-1C646528-1FE6-4248-AE7A-A9741B400521
     
    However, our users are experiencing a strange behavior when they authenticate.
     
    The following procedure describes the steps we have taken to include authentication functionality
     
    1. We created a chatbot using the "New bot" option
    2. We add a system component "System.OAuthAccountLink"
    In the field "authorizeURL" we put the url of the authentication provider with the following structure:
     
    PROVIDER_URL/authorization?Response_type=code&client_id=APPID&redirect_uri=URL_ORACLE.mobile.ocp.oraclecloud.com/connectors/v1/callback
     
    3. We save using the "Validate" option
     
    Apparently everything is fine, however when users run it they have the next behavior.
     
    a. Open the Bot.
    b. The bot goes to the LinkedIn site for authentication. 
    c. The user authenticate with valid data.
    d. Pressing the Allow button will download a response.txt file (unwanted behavior)
    e. The user has to manually close the browser to return to the chatbot (unwanted behavior)
     
    Could you help us avoid those unwanted behaviors?
    Version:
    17.4.5
    Image:
  • Ameur Baccoucha
    QnA componentAnswered105.0
    Topic posted September 19, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE, Tip in Application Development > Digital Assistant and Mobile public
    Title:
    QnA component
    Summary:
    i want to cretae a bot only using System.QnA component to make my bot reply to some question.
    Content:

    i want to build a sample of a Q&A bot. i created the bot and uploaded the csv file and every thing is ok but one i am using the bot tester i always get a response from the unresolved state. here my OBotML code: 

    metadata:
      platformVersion: 1.0
    main: true
    name: QnA_Bot
    context:
      variables:
    states:   
      qna:
        component: "System.QnA"
        transitions:
          actions:
            none: "unresolved"
          next: "qna"
      unresolved:
        component: "System.Output"
        properties:
          text: "Sorry, I did not find any match. Can you rephrase the question?"
        transitions:
          return: "unresolved"
      

    any idea please? 

    thank you 

    Ameur

  • Abhishek Singh
    Image is not getting displayed in my chatbot while using...4
    Topic posted September 4, 2018 by Abhishek SinghRed Ribbon: 250+ Points, tagged Bots, Conversational AI, Messaging, Mobile, OMCE, Virtual Assistant in Application Development > Digital Assistant and Mobile public
    Title:
    Image is not getting displayed in my chatbot while using carbObject of MessageModel
    Summary:
    I am trying to show the product images in chatbot from CX cloud instance via messageModel.
    Content:

    I am passing all the paramters to the cardObject of messageModel inlcuding imageUrl. Other things are coming fine like Title, description, action(null).. but image is not displaying in responses from chatbot.

    I observed that when i am trying to browse the image in browser via the image url (copying from json response) it is throwing error as below

    {

    • "errorCode": "00001000",
    • "message": "The user is not authenticated.",
    • "status": "401"

    }

    In cardObject, i am providing the details  of product from CX Cloud  instance. Is it that to fetch the image, i have to provide further authentication, if so, how can we pass into cardObject or any way to get the image dispalyed in chatbot?

     

    Version:
    latest
    Image:
    Code Snippet:
  • Ameur Baccoucha
    Date in french format (dd / mm / yyyy)Answered4
    Topic posted August 24, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, OMCE in Application Development > Digital Assistant and Mobile public
    Title:
    Date in french format (dd / mm / yyyy)
    Summary:
    the bot can not understand the french format (dd / mm / yyyy) and transforms it into english format (mm / dd / yyyy).
    Content:

    exp1:
    entry : 10/12/2018 (dd / mm / yyyy)
    storage date: 12/10/2018 (mm / dd / yyyy)

    exp2:

    entry : 28/09/2018 (dd / mm / yyyy)
    storage date: Sep 20 2018 (different one)

  • Ameur Baccoucha
    channelCustomProperties for Facebbok channel3
    Topic posted August 22, 2018 by Ameur BaccouchaGold Medal: 3,500+ Points, tagged Bots, Conversational AI, Messaging in Application Development > Digital Assistant and Mobile public
    Title:
    channelCustomProperties for Facebbok channel
    Summary:
    Cards are not displayed on Facebbok channel.
    Content:

    I'm using "System.CommonResponse" component to show cards with a description and url action. my problem is that the description displayed is missing some text.

    I used the metadata propertie "channelCustomProperties" like in below. 

    cardResponse:
        component: "System.CommonResponse"
        properties:
          metadata: 
            responseItems:         
            - type: "cards"  
              cardLayout: "vertical"
              cards:
              - title: "${offers.title}"
                description: "${offers.description}"
                iteratorVariable: "offers" 
                # actions defined here are added to the card.  
                actions: 
                - label: "Details"
                  # action type allowable values are: postback, url, share, call, location.
                  type: "url"
                  payload: 
                    url: "${offers.url}"
              channelCustomProperties:
              - channel: "facebook"
                properties:
                  top_element_style: "large"
          processUserMessage: false          
        transitions:
          return: "done"      

    but I received nothing despite that on BotUI test i get the right answer.

    Image:
  • Silas Deblanc
    Recognizing names15.0
    Topic posted August 14, 2018 by Silas Deblanc, tagged Bots, Conversational AI in Application Development > Digital Assistant and Mobile public
    Title:
    Recognizing names
    Summary:
    Who is who- search by name function
    Content:

    Hi,

    I'm currently working on a chatbot project where I have to implement a "Who is who?" function. Here are some example questions to begin with:

    Search by function:
    Can you get me in contact with a warehouseman?
    - Help me find a project engineer.
    - I want to talk to a consultant.

    Search by department:
    -How can I contact the responsible of ICT?
    -I need to talk to someone from cardiology.

    Search by name:
    -Can i get the phonenumber from Guy Huyssmans?
    -I want the email of Deblanc Silas.
    -How can I get in contact with Maddy Desmet? 

    As seen above, I'm thinking to split up this "Who is who" into 3 different intents : Who_is_who-function , Who_is_who-department, Who_is_who-name. So I can make entities such as "function" and "department" (as value lists) and use their values to search through my database. 

    The problem now is that I have a database of over 3000 people so it's impossible to make a value list of all possible names. Is there any easy way of recognizing and extracting names out of a sentence in Oracle Chatbot? Or do you have an alternative solution? 

    P.S: The names are mainly dutch names.

    Thanks in advance,

    Deblanc Silas