Posts

Posts

  • Faizan Basit
    URGENT - Reference Required : RightNow Service Integration...3
    Topic posted April 20, 2019 by Faizan Basit, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP in B2C Service > Integrations and APIs for Service public
    Title:
    URGENT - Reference Required : RightNow Service Integration with retail POS
    Summary:
    Integration reference required for deal closure - compliance requirement
    Content:

    Hi team,

    I urgently need a reference of RightNow integration with retail POS. Our closure is dependent on this.

    Customer is a large retailer and uses Microsoft Dynamics for POS.

    Customer is concerned how customer support agent will be able to check customer purchase/ return history.

    PLEASE HELP!

    Version:
    latest
  • Baljeet Singh
    Failed To Run Cron/Custom Scripts on Production Site5
    Topic posted April 15, 2019 by Baljeet SinghRed Ribbon: 250+ Points, tagged Connect PHP, REST, SOAP in B2C Service > Integrations and APIs for Service public
    Title:
    Failed To Run Cron/Custom Scripts on Production Site
    Summary:
    Failed to run custom PHP scripts for schedule report
    Content:

    Hi,

    We have business requirement to run cron job which will fetch records from third party software and save records in OSvC. As we know cost is associated if we set up cron job on Oracle server. We have work around this problem to use Custom Scripts (Under level tab in custom report) and schedule report for specific internal of time. 

    I was able to achieve objective by creating custom PHP script and included in custom scripts in initialization tab. Please find attached the screenshot. I implemented the PHP script on test instance and got expected result but I could not able to replicate the same scenario on production site. 

    In Production Site, It works only when I manually run the custom report and got expected result. It seems that Custom Scripts is failed to call custom PHP file (included in Initialization tab) when run automatically (via Scheduling)  I have already given report permissions. Both instances has Reportgen utility enabled and working good.

    On test instance, it is working fine but failed to run on production site. Both instances are of same version (Aug 2017).  I have included my code in code snippet. Any idea

    Am I missing any config settings ?

    Thanks!!

    Baljeet Singh

     

    Version:
    Oracle Service Cloud August 2017
    Image:
    Code Snippet:
  • Saji Mathew
    ConnectPHP Error1
    Topic posted April 11, 2019 by Saji Mathew, tagged Connect PHP, Custom Process Models - CPMs in B2C Service > Integrations and APIs for Service public
    Title:
    ConnectPHP Error
    Summary:
    Not enough space for new variable
    Content:

    Hi Team,

    I'm trying to create variables (to keep answer detail page url)  with custom script, but after creating 700 record(s) get created the script is throwing an error which says "Not enough space for new variable" . Anybody knows the reason behind this error.

    As of now I have 3333 variable(s) in variable object. After I got this error, I tried to create variable from console, and I could able to create .

    Any help is appreciated.

     

    RightNow\Connect\v1_2\ConnectAPIErrorFatal Object
    (
        [message:protected] => Cannot save/update: Variable(ID=0): 
    Application Error
     Description: Not enough space for new variable, name: ANSWER_4285
    
        [string:Exception:private] => 
        [code:protected] => 7
        [file:protected] => /cgi-bin/wd_en.cfg/scripts/custom/variable.php
        [line:protected] => 2
        [trace:Exception:private] => Array
            (
                [0] => Array
                    (
                        [file] => /cgi-bin/wd_en.cfg/scripts/custom/variable.php
                        [line] => 2
                        [function] => save
                        [class] => RightNow\Connect\v1_2\RNObject
                        [type] => ->
                        [args] => Array
                            (
                                [0] => 196608
                            )
    
                    )
    
                [1] => Array
                    (
                        [file] => /cgi-bin/wd_en.cfg/scripts/custom/variable.php
                        [line] => 2
                        [function] => createAnswerVariable
                        [class] => answerVariable
                        [type] => ->
                        [args] => Array
                            (
                            )
    
                    )
    
                [2] => Array
                    (
                        [file] => /cgi-bin/wd_en.cfg/scripts/custom/variable.php
                        [line] => 2
                        [function] => performActionOnVariable
                        [class] => answerVariable
                        [type] => ->
                        [args] => Array
                            (
                            )
    
                    )
    
  • Andy Townshend
    Update IncidentQueue Name25.0
    Topic posted April 4, 2019 by Andy TownshendSilver Medal: 2,000+ Points, tagged Connect PHP, REST in B2C Service > Integrations and APIs for Service public
    Title:
    Update IncidentQueue Name
    Summary:
    Is it possible to rename queues outside of the agent console?
    Content:

    I am looking to create a tool that allows our agents to log into and perform various configuration changes. This is to avoid giving a profile blanket access to all of the configuration permissions, but still allowing them to perform certain actions.

     

    I am able to pull a list of all our Queue names by using a RNCPHP\ROQL::query on the IncidentQueue object. However, I do not see any documentation about updating/saving to this object. 

    I have also located the same records using a REST call to /services/rest/connect/v1.4/namedIDs/incidents/queue/, but this seems to only support GET and not PATCH.

     

    Is there a way to overwrite a queue name using these or other methods?

     

    Thanks!

    Version:
    Oracle Service Cloud 18B
  • santhosh xavier
    Documentation needs proof reading - Bulk delete sample code13.0
    Topic posted March 22, 2019 by santhosh xavierBronze Medal: 1,250+ Points, tagged Connect PHP in B2C Service > Integrations and APIs for Service public
    Title:
    Documentation needs proof reading - Bulk delete sample code
    Version:
    18D
  • Kelvin Chung
    Check if Custom Object update from SOAP or from Agent...2
    Topic posted February 27, 2019 by Kelvin ChungGreen Ribbon: 100+ Points, tagged Connect PHP, Custom Process Models - CPMs, SOAP in B2C Service > Integrations and APIs for Service public
    Title:
    Check if Custom Object update from SOAP or from Agent Desktop in CPM
    Summary:
    Check if Custom Object update from SOAP or from Agent Desktop in CPM
    Content:

    Hi 

    Quick questions,

    (1) Is there a way to find out if Custom Object update from SOAP or from Agent Desktop in CPM in ActionUpdate ?

    (2) Is there a way to reject  RNCPM\ActionCreate of custom object in CPM script beside calling the object destroy() method ?

    Thanks!

    - Kelvin

     

     

    Version:
    August 2017
  • Bruno Morgado
    Integration between Rightnow and Eloqua1
    Topic posted February 25, 2019 by Bruno Morgado, tagged Connect PHP, Custom Process Models - CPMs, REST, SOAP in B2C Service > Integrations and APIs for Service public
    Title:
    Integration between Rightnow and Eloqua
    Summary:
    Integrating Rightnow with Eloqua without ICS
    Content:

    I'm looking foward to integrate Rightnow with Eloqua but without using an integrator like an ICS.

    Wich ways out do I have?

    Version:
    18D
  • Padma Prabha Varadarajan
    Get TimeZone Value1
    Topic posted February 25, 2019 by Padma Prabha VaradarajanRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs in B2C Service > Integrations and APIs for Service public
    Title:
    Get TimeZone Value
    Summary:
    Fetch TimeZone using ROQL
    Content:

    Hi,

    I am trying to fetch the TimeZone value of a user from ROQL.

    But unable to get any values if I say as below:

    "Select timezone from Account"

    Should I query in a different way or is there anything else to be done here.

    Please help me here. 

     

    Thanks in Advance

    Padma

    Version:
    Oracle Service Cloud, 18C
  • Padma Prabha Varadarajan
    DateTime field mismatch5
    Topic posted February 25, 2019 by Padma Prabha VaradarajanRed Ribbon: 250+ Points, tagged Connect PHP, Custom Process Models - CPMs in B2C Service > Integrations and APIs for Service public
    Title:
    DateTime field mismatch
    Summary:
    Date field shows different value
    Content:

    Hi,

    We are stamping values in a date field from UI and picking the value from database for other logic calculations.

    In this, date value in UI is one day ahead of the value in ROQL. 

    Please provide us a solution on how to fix this.

     

    Thanks

    Padma

     

    Version:
    Oracle Service Cloud, 18C
  • jraynor
    CURL Certificates in a CPMAnswered75.0
    Topic posted February 11, 2019 by jraynor Silver Medal: 2,000+ Points, tagged Connect PHP, Custom Process Models - CPMs in B2C Service > Integrations and APIs for Service public
    Title:
    CURL Certificates in a CPM
    Summary:
    Need help with a curl error due to lack of certificates in CPM
    Content:

    I have created an asynchronous CPM that uses cURL to call a json web API we have outside of Oracle. The web API is actually hosted as an Azure API, and I am able to successfully reach the API, and get a valid response in Postman with no custom certificates. When I insert the cURL part of the code into the CPM. I get the following error. 

    ---------------------------------------------------
    error setting certificate verify locations:
    CAfile: /etc/pki/tls/certs/ca-bundle.crt
    CApath:none
    ---------------------------------------------------

    Has anyone come across how to resolve this? I do not wish to disable verify peer.