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Hi All
I'm trying to create a custom PHP script that updates an incident with a response and sends it out to the customer, I'm using the example code from the documentation for 18B but when I test the code a I get error "Class 'RightNow\Connect\v1_3\IncidentResponse' not found".
Here is the code below, am I doing something wrong ?
Thanks!
Nigel
HI ,
Can any one help me how to access Managed tables from REST API and through ROQL ?
SurveyQuestions
SurveySession
ContentRatingSummaries
...... (more)
From ROQL when I execute below query I am getting error "Invalid object name: Survey".
SELECT SurveyQuestions.* FROM Survey WHERE ID=3;
Kind Regards
Jagadeesh G
Hi
We have to execute a report from a custom process, and add to it a signature, wich is received as a PNG from another system. Then send it by mail as an attachment.
From what we understand, we can easily execute the report from PHP, and we can also easily send it by mail. The problem is that we can't add the bytes of the signature to the report.
We tried to replace the image dynamically from the report, but we had no success. We also tried to get a report with images from SOAP and REST, to tried to replace it, but we also had no sucess. Is it possible to make an image of the report and overlap the image of the signature? We tried this but we coudn't do it.
We are open to ideas/suggestions.
Please let me know if this is possible,
Thanks.
Did someone found something like the API's or the command line interface (CLI) for Service Cloud? CLI should be applicable to both AD and Portal for the purpose of automating the migration of files to higher environment.
I'm also looking for a documentation about command line interface for Oracle Service Cloud (CLI), where can I find it? This is for both AD and Portal pages, API for importing and exporting workspace
In addition where can I find the API equivalent for all the application level menus and buttons?
Hi
Quick questions,
(1) Is there a way to find out if Custom Object update from SOAP or from Agent Desktop in CPM in ActionUpdate ?
(2) Is there a way to reject RNCPM\ActionCreate of custom object in CPM script beside calling the object destroy() method ?
Thanks!
- Kelvin
I'm stumped. I am trying to do some work with access control based on the products associated to an answer.
I'm on a clone of the answers/detail page, and I added some code to start figuring out the syntax.
The fetch of the answer is working OK, and when I print the answer ID or count($ans->Products), I get the right value.
As my first test, I wanted to print the Name of each ServiceProduct in the array, but I can't.
This seems to be working OK - not throwing an exception: $p = $ans->Products->fetch($i);
How would I access the Name of $p, if not $p->Name? I tried $p->Name->value, too. No dice.
Ultimately, I need to look at the root of the products and make some decisions based on that.
Does anyone have any ideas?
Hello,
When connecting by using initConnectAPI() I notice that you can do so without specifying a username and password and the documentation recommends this'. This has some impact regarding accountability as the Audit Log stamps the action as performed by 'UserName'.
However when you do specify a username and password of a Connect enabled account , it correctly comes in audit log with specified username, But when not specifying the username & password it takes one default user, I want to change this Username so need to know where it is configured.
Thanks in advance.
Hi, I am new to php. i want to integrate the rightnow to ebs through php.
We are in the process of migrating data from Legacy applications to Oracle Service Cloud. The Legacy Data needs to be migrated to both Standard Objects and a few Custom Objects in Service Cloud.
For some transactional entities, the volume of data is to the tune of 1 Million - 2 Million. And it is necessary to migate historical data to the new Service Cloud solution for reporting purposes.
Also all references need to be built during data upload. Example: An Incident needs to be linked to the correct Organization and Contact.
Currently we are using Connect PHP to import CSV data in bulk. But of late we see the throughput is very small. The PHP scripts have embedded ROQLs to fetch the IDs of the references (like Organization Id of the Organization to be linked to the Incident etc.)
Would like to understand -
a. is the use of Connect PHP a correct approach to load Bulk data into Service Cloud
b. is Connect PHP architecture such that it is inherently slow in loading data
c. what are the best practices when using Connect PHP for such Bulk data uploads
d. will the use of REST APIs give better performance compared to Connect PHP
Any guidance/pointers would help us in taking the next steps to improve performance of our loads.
Regards,
Sreeram V
Does anyone know if it's possible to use Connect PHP to create a custom log entry in the transaction table? I'm unable to find any documentation regarding this so I assume it's not possible but hope to be proven wrong :-)