Posts

Posts

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TopicHow to route SR to queue based on Account object attributes01Ori AvivB2B Service > B2B ServicepublicDecember 6, 2019
TopicOracle Engagement Cloud Spaces114Matias BuonavolontaBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicDecember 3, 2019
TopicGroovy script to move or copy attachments from one Servce...5.0224John Wilson CusiBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicNovember 17, 2019
TopicEmail is triggering multiple times5.0020Shaheela DBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicOctober 21, 2019
TopicSetting up the web channel016Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > B2B ServicepublicOctober 3, 2019
TopicHow to default Create Service Request in Engagement Service?130John Wilson CusiBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicSeptember 27, 2019
TopicManually Define SLA Access Level end date117Yair LahavRed Ribbon: 250+ PointsB2B Service > B2B ServicepublicSeptember 27, 2019
TopicSMS from Oracle Engagement Cloud239Shivam BansalRed Ribbon: 250+ PointsB2B Service > B2B ServicepublicNovember 17, 2019
TopicSurvey using Engagement Cloud - Service5.0598Aneeta RanaB2B Service > B2B ServicepublicOctober 7, 2019
TopicHRHD - Employee data sync to HRHD139Ranjit KumarRed Ribbon: 250+ PointsB2B Service > B2B ServicepublicSeptember 12, 2019
TopicCustomer Data Management036Balakumar RajendranRed Ribbon: 250+ PointsB2B Service > B2B ServicepublicJuly 24, 2019
TopicIs European Portuguese a supported language in OEC?132ReghuBronze Crown: 15,000+ PointsB2B Service > B2B ServicepublicJuly 25, 2019
TopicOracle Engagement Cloud forever stuck fetching data and...137byron stearnsB2B Service > B2B ServicepublicAugust 8, 2019
TopicCan w able to disable the default queue in OEC ?4.0481Shaheela DBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicAugust 5, 2019
TopicPartner CTI service5.0148byron stearnsB2B Service > B2B ServicepublicJune 24, 2019
TopicNew SLA assignment031Sourabh ShendeGreen Ribbon: 100+ PointsB2B Service > B2B ServicepublicJune 18, 2019
TopicHow the Service Request can be billed to Customer131Ekansh JainBronze Medal: 1,250+ PointsB2B Service > B2B ServicepublicDecember 3, 2019
TopicImplementing chat5.08184Lalfaro Red Ribbon: 250+ PointsB2B Service > B2B ServicepublicSeptember 19, 2019
TopicImporting Service Categories for multiple language5.0058ReghuBronze Crown: 15,000+ PointsB2B Service > B2B ServicepublicApril 4, 2019
TopicCapture last response date for service requestAnswered5.02114Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > B2B ServicepublicMarch 27, 2019
TopicHow to see error in Action plan - SR creation?Answered5.015264Action plan error.PNGReghuBronze Crown: 15,000+ PointsB2B Service > B2B ServicepublicMay 9, 2019
TopicConfigure the Prefix and Radix for Service RequestsAnswered5.08225Mohana Gopal SelvamSilver Crown: 22,500+ PointsB2B Service > B2B ServicepublicMarch 11, 2019
TopicService Requests from Social Media5.03136Usha RameshBlue Ribbon: 750+ PointsB2B Service > B2B ServicepublicMarch 11, 2019
TopicWork Order Creation - OFSC5.01105Saurabh SharmaBlue Ribbon: 750+ PointsB2B Service > B2B ServicepublicMarch 6, 2019
TopicSurvey / Feedback on Incident Clousure5.04148ThiyagGold Medal: 3,500+ PointsB2B Service > B2B ServicepublicFebruary 26, 2019
TopicCX – How to Strengthen your Channel Strategy with Virtual A...5.0185Danette BealBlack Diamond: 60,000+ PointsB2B Service > B2B ServicepublicFebruary 27, 2019
TopicMy Services Users vs Service Console Users in CRM InstanceAnswered5.0277Satish BudduB2B Service > B2B ServicepublicFebruary 14, 2019
TopicService Request - Attachment Size LimitAnswered4.010428ThiyagGold Medal: 3,500+ PointsB2B Service > B2B ServicepublicFebruary 19, 2019
TopicObject Name for Scheduled processAnswered5.0172Rohit ApsangiGold Medal: 3,500+ PointsB2B Service > B2B ServicepublicFebruary 10, 2019
TopicB2B and B2C contact5.0174ReghuBronze Crown: 15,000+ PointsB2B Service > B2B ServicepublicFebruary 4, 2019