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  • Zsolt Tolgyesi
    Make Quota configuration RO for an UT on Manage
    Topic posted August 9, 2018 by Zsolt TolgyesiGold Crown: 30,000+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Make Quota configuration RO for an UT on Manage
    Content:

    Hi Guys,

    Do you know any way to make Quota configuration RO for an UT (keeping Quota values editable in the same time) on Manage?
    Quota / View / Configuration in 18B and
    Quota / "Wrench icon" in 18C.

    IMO this need to be the part of the system configuration for a support guy and not an end user task.

    Thanks,
    Zsolt

    Version:
    18A, 18B & 18C
  • Adam Liu
    Collaboration Events in Core API Access (18A)1
    Topic posted July 23, 2018 by Adam LiuSilver Medal: 2,000+ Points, tagged API / Integration, Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Collaboration Events in Core API Access (18A)
    Content:

    Hi,

    I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. 

    Can you tell me what's this entity for? I tried to find it on the docs, but no luck.

    Thanks,

    Adam

  • Foad Mobini Kesheh
    Setting Quota thru API for specific timeslots1
    Topic posted May 10, 2018 by Foad Mobini Kesheh, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Setting Quota thru API for specific timeslots
    Content:

    Hi,

    I need to automate changes in Min Quota acording the service volume. Our system is setup to work with timeslots, but, I couldn't find a way to set the minimum quota of each timeslot.

    Does anyone know how to do it?

     

    Version:
    Oracle Field Service Cloud Service 18A
    Code Snippet:
  • Braulio Rodriguez
    Mass populate quota3
    Topic posted April 25, 2018 by Braulio RodriguezBlue Ribbon: 750+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Mass populate quota
    Content:

    Hi community. 

    Could someone explain me how to fill the quota using mass populate please?

    I'm doing this, I fill one or more blanc space >  save > go to "mass populate" > select copy week to week > apply > and save on the quota window.

    But is'nt work, I appreciate the help.

    Version:
    18A
  • Ramya V10
    Automatic Quota Settings in OFSC1
    Topic posted February 12, 2018 by Ramya V10Red Ribbon: 250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Automatic Quota Settings in OFSC
    Content:

    Hi Gurus,

    We have configured Quota in our instance and we are editing the "Quota%","Min Quota" and other parameters manually for every day/month. Is thery any way for setting these properties automatically by using any API's?

    Please guide me.

     

    Thanks & Regards,

    Ramya V

  • Prashant Singh Bhadauria
    Features of Capacity ModuleAnswered1
    Topic posted November 26, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Features of Capacity Module
    Content:

    Hello Experts  , 

         Our Customer is considering the possibility of enabling the Capacity Module for OFSC . In this regards we  have following Questions:

    1. After enabling the Quota Management, We can adjust quota for the current date and future dates. While enabling the quota for the future dates due we need to have the licensing of  Forecasting Module ,
    2. Are all the fields that are needed to be taken in to consideration for Quota management are needed  to be added as Workskills . We am specifically referring to capacity of truck ie. Weight and Volume . 
    3. What would be outcome during routing if the resource reaches its capacity for a particular time slot . Would it be non routed activity or allocated to some other resource which is not having a specified capacity .

    Thanks & Regards,

    Prashant Singh Bhadauria 

  • Vivek Kumar
    How to check the capacity for any activity after 1 month
    Topic posted October 3, 2017 by Vivek KumarBronze Medal: 1,250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    How to check the capacity for any activity after 1 month
    Content:

    Dear Experts,

    I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource for a long period. If i want to check the quota after 1 month then the value of Max available is empty so quota comes as 0.

    Can we increase the time duration for Max available to get updated for 3-4 months in advance.

    Regards,

    Vivek Kumar

    Version:
    17.2
    Document:
    30000Quota_Details.docx (54KB)
  • Jenni Gill
    Quota managemnt for new capacity category1
    Topic posted July 7, 2017 by Jenni GillRed Ribbon: 250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Quota managemnt for new capacity category
    Content:

    Hello

    I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types therefore we have only had one capacity category. How can I now configure the capacity bucket so that we can calculate the correct number of quota minutes for the resource in the bucket who are skilled for each capacity category and take into account unavailabilitys which we apply as an internal activity to the resource. Here are the two issues I am finding at the minute

    Quota by capacity category setting

    Setting 1) Quota is entered as % of maximum capacity available in this category

    Pros –   Calculates the correct quota minutes for the amount of capacity in the bucket that has that work skills. This is good as it means quota can be set without knowing what shifts the resources in the bucket work.

    Cons – Does not count other activities into capacity quota calculation which may lead to overbooking and means every time any person has an Internal activity applied it becomes very manual for the diary team who then need to adjust all capacity quotas.

    Setting 2) Quota is entered as % of quota defined on a parent level

    Pros -  Other activities are considered Quota % are calculated from max Available-Other activities

    Cons – Quota for that capacity category can be opened even if there is no resource open that is skilled on that day. I.e total quota minute 200 if you open capacity 'commercial' as 50% quota will open for 100 minutes even if no one is working that day who has that skill.

     

    Any advice would be greatly appreciated.

    Thanks

    Jenni

    Version:
    Oracle Field Service Cloud 17.2
  • Ramesh Sirisala
    Not able to see Quota at Bucket level3
    Topic posted May 27, 2017 by Ramesh Sirisala, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Not able to see Quota at Bucket level
    Content:

    HI, 

    I am not able to see Quota and corresponding Capacity details at Bucket level.The Bucket which has been created is Quota enabled.

    Kindly let me know if I missed any pre-requisite setup. PFA Screenshot.

    Version:
    17.2 Service Update 2 (Build 17.2.2.19.3)
    Document:
    28664Quota_Issue.JPG (86KB)
  • Sachin Rathod
    Stop booking activities once quota consumed is 100%1
    Topic posted September 12, 2016 by Sachin RathodBlue Ribbon: 750+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Stop booking activities once quota consumed is 100%
    Content:

    Hi,

    I have enabled %stop booking for a time-slot/Capacity Category combination. So once Quota used = Total quota for a time-slot/capacity category combination no activity should be created.

    1. When get_capacity is executed using Capacity Management API, it ensures no quota details are sent for that.

    2. But when I try to create activity using Inbound Interface API, it allows to create activity and due to which the used quota exceeds total quota defined for that time-slot/capacity category combination for that day.

    Is there any way I can stop booking at 100% through interface? I am using Inbound interface to create an activity.

     

     

     

    Version:
    16.2

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