Posts

Posts

  • Foad Mobini Kesheh
    Setting Quota thru API for specific timeslots1
    Topic posted May 10, 2018 by Foad Mobini Kesheh, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Setting Quota thru API for specific timeslots
    Content:

    Hi,

    I need to automate changes in Min Quota acording the service volume. Our system is setup to work with timeslots, but, I couldn't find a way to set the minimum quota of each timeslot.

    Does anyone know how to do it?

     

    Version:
    Oracle Field Service Cloud Service 18A
    Code Snippet:
  • Ramya V10
    Automatic Quota Settings in OFSC1
    Topic posted February 12, 2018 by Ramya V10Red Ribbon: 250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Automatic Quota Settings in OFSC
    Content:

    Hi Gurus,

    We have configured Quota in our instance and we are editing the "Quota%","Min Quota" and other parameters manually for every day/month. Is thery any way for setting these properties automatically by using any API's?

    Please guide me.

     

    Thanks & Regards,

    Ramya V

  • Prashant Singh Bhadauria
    Features of Capacity ModuleAnswered1
    Topic posted November 26, 2017 by Prashant Singh BhadauriaGold Medal: 3,500+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Features of Capacity Module
    Content:

    Hello Experts  , 

         Our Customer is considering the possibility of enabling the Capacity Module for OFSC . In this regards we  have following Questions:

    1. After enabling the Quota Management, We can adjust quota for the current date and future dates. While enabling the quota for the future dates due we need to have the licensing of  Forecasting Module ,
    2. Are all the fields that are needed to be taken in to consideration for Quota management are needed  to be added as Workskills . We am specifically referring to capacity of truck ie. Weight and Volume . 
    3. What would be outcome during routing if the resource reaches its capacity for a particular time slot . Would it be non routed activity or allocated to some other resource which is not having a specified capacity .

    Thanks & Regards,

    Prashant Singh Bhadauria 

  • Jenni Gill
    Quota managemnt for new capacity category1
    Topic posted July 7, 2017 by Jenni GillGreen Ribbon: 100+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Quota managemnt for new capacity category
    Content:

    Hello

    I need to apply a new capacity category with a new work skill that limited resource will have, previously all resources were skilled to do all job types therefore we have only had one capacity category. How can I now configure the capacity bucket so that we can calculate the correct number of quota minutes for the resource in the bucket who are skilled for each capacity category and take into account unavailabilitys which we apply as an internal activity to the resource. Here are the two issues I am finding at the minute

    Quota by capacity category setting

    Setting 1) Quota is entered as % of maximum capacity available in this category

    Pros –   Calculates the correct quota minutes for the amount of capacity in the bucket that has that work skills. This is good as it means quota can be set without knowing what shifts the resources in the bucket work.

    Cons – Does not count other activities into capacity quota calculation which may lead to overbooking and means every time any person has an Internal activity applied it becomes very manual for the diary team who then need to adjust all capacity quotas.

    Setting 2) Quota is entered as % of quota defined on a parent level

    Pros -  Other activities are considered Quota % are calculated from max Available-Other activities

    Cons – Quota for that capacity category can be opened even if there is no resource open that is skilled on that day. I.e total quota minute 200 if you open capacity 'commercial' as 50% quota will open for 100 minutes even if no one is working that day who has that skill.

     

    Any advice would be greatly appreciated.

    Thanks

    Jenni

    Version:
    Oracle Field Service Cloud 17.2
  • Sachin Rathod
    Stop booking activities once quota consumed is 100%1
    Topic posted September 12, 2016 by Sachin RathodBlue Ribbon: 750+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Stop booking activities once quota consumed is 100%
    Content:

    Hi,

    I have enabled %stop booking for a time-slot/Capacity Category combination. So once Quota used = Total quota for a time-slot/capacity category combination no activity should be created.

    1. When get_capacity is executed using Capacity Management API, it ensures no quota details are sent for that.

    2. But when I try to create activity using Inbound Interface API, it allows to create activity and due to which the used quota exceeds total quota defined for that time-slot/capacity category combination for that day.

    Is there any way I can stop booking at 100% through interface? I am using Inbound interface to create an activity.

     

     

     

    Version:
    16.2
  • Bruno Vasconcellos
    get_capacity and get_quota_data for a date picker
    Topic posted August 16, 2019 by Bruno VasconcellosBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota in Field Service Forum > Field Service public
    Title:
    get_capacity and get_quota_data for a date picker
    Summary:
    I'm trying to develop a date picker and get data from OFSC via SOAP API
    Content:

    Hi,
    We're trying to develop a date/time picker integrating with Oracle Field Service. The user should be able to pick a free date (any timeslot available) and a free timeslot and create an activity in that time slot. We are not using work zones and inventories, neither booking or routing.

    We're trying two different approaches:
    - Using get_capacity SOAP API
    - Using get_quota_data SOAP API

    The first problem we encountered is with the get_capacity return data: it was empty. We don't know when it started but at first it contained all the time slot information and capacity. The current configuration in "Quota Management" is "Based on Time Slots", all "Quota Definition" levels, and minutes as unit (as the print screen in attachment shows). It's empty when there are no activities and It has data when there are activities in that day, and only about the time slots allocated.

    So, we can't use the get_capacity to get all time slot informations (even with the flag activated, as the XML attachment shows), this is bad when we try to develop a dynamic date/time picker. So we tried using get_quota_data insted:

    It worked, kind of, we got all the quota and time slot information, but we got another issue: we have different activities durations:

    Here is an example:
    - Activity type #1 is a 15 minutes activity
    - Activity type #2 is a 45 minutes activity
    - Time slot is 30 minutes long

    When we allocate an activity #1 in an 30 minutes time slot, we have "max_available" equal 30 minutes, "used" equal 15 minutes, we have 15 minutes left. We can't allocate type #2 in theory, or we can allocate but it will fill part of the next time slot.

    Another possibility is the reverse: we allocate an activity #2 and it exceed the time slot limit and it uses part of the next time slot.

    Oracle Field Service lets you add an activity to an used or even filled time slot, but when we use the get_quota_data SOAP API, we don't get the information about the delayed activity and the second time slot have full capacity and no "used" property, but in reality we can't allocate another activity in that time slot.

    So what are we looking for:
    A way to get the availables time slots, with different activity durations, via SOAP API, so we can show a date/time picker UI to the user and allocate in a reliable way.

    Attachment show two activities with 45 minutes and 180 minutes in a 60 minutes time slot, and the configuration of the bucket.
    PS.: Yes, i'm using the <user> authentication and it's working, i just removed for security purposes

    Version:
    19C
    Image:
    Document:
    Document:
    Document:
  • Graham Sawell
    OFSC Open Source Developments - Data Loader100%
    Topic posted May 4, 2019 by Graham SawellBlue Ribbon: 750+ Points, tagged API / Integration, Capacity / Quota, Collaboration, Configuration, Dashboard / Reporting, Dispatch Functionally, Inventory / Parts, Learning / Statistics, Mapping, Mobility / Mobile Apps, Resource Management, Routing / Optimization in Field Service Forum > Field Service public
    Title:
    OFSC Open Source Developments - Data Loader
    Content:

    Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been very busy. I'd like to open source the project, that way we have the best chance of keeping up with the rapid pace of development, and it starts to build a free and healthy open source culture in the community.

    I have some other projects I'd like to open source, including a collaboration event triggering system for the new 19B patch, which I'm very excited about.

    I'm keen to learn if there are others in the community who invest any of their time in an open source group. It would also be good to connect with users, both those who have some spare time to help test, document, and who would like a voice in driving an open source roadmap supplementing OFSC's fantastic capabilities.

    I put a lot of thought into making the data loader as dynamic as possible, which means that it has features like synchronisation with the metadata API, so the moment you add a new field in OFSC, it is available in the tool. I'm working on tools to batch load testing/dummy data for easy routing trials!

    I have a couple of points to iron out on deployment and security with the help of the OFSC team, so if anyone would like to get early access then please get in touch.

    Image:
    Document:
    Document:
    Document:
    mapper.png (133KB)
    Document:
  • Ramya V10
    Capacity check - Multiple time slots in same bucket100%
    Topic posted February 28, 2018 by Ramya V10Red Ribbon: 250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Capacity check - Multiple time slots in same bucket
    Content:

    Hi Gurus,

    We have a requirement to have two different activities with different duration. one activity type with 1hr duration and another with 2hr duration. So we have defined common 2 hr time slots like 9-11,11-13, so that two 1hr activities can be booked using this 2hr time slot only and also configured capacity category for the bucket.

    We have two resources in bucket with both the work skills. Issue is we have tried booking two 1hr activity and one 2hr activity for one time slot, in available capacity/booking status screens under quota, it is showing as "0" properly. But in REST API(Booking Options API), instead of returning this time slot with reason as " no Capacity", it is returning the time slot.

    Is there any configuration changed required?

    Please guide me if i am wrong.

     

    Regards,

    Ramya

  • Zsolt Tolgyesi
    Make Quota configuration RO for an UT on Manage
    Topic posted August 9, 2018 by Zsolt TolgyesiGold Crown: 30,000+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    Make Quota configuration RO for an UT on Manage
    Content:

    Hi Guys,

    Do you know any way to make Quota configuration RO for an UT (keeping Quota values editable in the same time) on Manage?
    Quota / View / Configuration in 18B and
    Quota / "Wrench icon" in 18C.

    IMO this need to be the part of the system configuration for a support guy and not an end user task.

    Thanks,
    Zsolt

    Version:
    18A, 18B &amp; 18C
  • Vivek Kumar
    How to check the capacity for any activity after 1 month
    Topic posted October 3, 2017 by Vivek KumarBronze Medal: 1,250+ Points, tagged Capacity / Quota in Field Service Forum > Field Service public
    Title:
    How to check the capacity for any activity after 1 month
    Content:

    Dear Experts,

    I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource for a long period. If i want to check the quota after 1 month then the value of Max available is empty so quota comes as 0.

    Can we increase the time duration for Max available to get updated for 3-4 months in advance.

    Regards,

    Vivek Kumar

    Version:
    17.2
    Document: