Posts

Posts

  • Diana Cunha
    Upload shapefile that is stored in local host
    Topic posted December 2, 2019 by Diana CunhaRed Ribbon: 250+ Points, tagged API / Integration, Dispatch Functionally, Mapping in Field Service Forum > Field Service public
    Title:
    Upload shapefile that is stored in local host
    Summary:
    Upload shapefile not accessible from a public network
    Content:

    Hi

    Is is possible to upload a shapefile that is stored locally in my laptop? 

    From documentation it seems it is only possible to upload shapefiles that are accessible over HTTPS protocol over a public network. The wish is to keep these files not public.

     

    Regards,

    Diana Cunha

    Version:
    19D SU2
  • DHANAPAL GOWDA
    None of the resource API's return "email"...Answered4
    Topic posted November 20, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration in Field Service Forum > Field Service public
    Title:
    None of the resource API's return "email" field in the response
    Summary:
    19c Resource management API's does not return resource email address
    Content:

    Hi All, We observed that none of the 19c version Resource Management Rest API's return the resource email field in the response. We have custom Tech2Tech transfer functionality where we get the recipient email address in OFSC using Rest APi and pass it on to external system within the plugin. Now it is broken and also there are many other functionalities driven by email address and all are broken. 

    May I know why this change has been made to the API's and now how to get resource email. Added email field to Resource Management section with read/write permission in Configuration=>Application but no luck.

     

    Thanks,

    Dhanapal

  • DHANAPAL GOWDA
    How to add custom properties to User Options9
    Topic posted November 18, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration in Field Service Forum > Field Service public
    Title:
    How to add custom properties to User Options
    Summary:
    Wanted to add custom security fields to User Options form for tech to maintain, but unable to
    Content:

    Hi Team, There is a requirement to provide flexibility for tech's to maintain credentials for a third party application which tech can access from Mobility. Planning to define two user properties and add them to User Options window. But the properties added are not visible in the User Options visual editor form. May I know if any additional setup to be done to make them visible to the form please. 

  • DHANAPAL GOWDA
    Documentation on standard actions like...2
    Topic posted November 17, 2019 by DHANAPAL GOWDARed Ribbon: 250+ Points, tagged API / Integration in Field Service Forum > Field Service public
    Title:
    Documentation on standard actions like add_deinstall_inventory etc
    Summary:
    Documentation on standard actions like list_inventories and list_inventories etc
    Content:

    Hello Experts, Trying to find if there is any documentation for standard actions available like add_deinstall_inventory, add_deinstall_inventory_started, list_inventories, list_queue_inventories etc. COuld you share if anybody know please.

    Version:
    19c
  • Ashley McCormick
    Printing from OFSC
    Topic posted November 8, 2019 by Ashley McCormick, tagged API / Integration, Configuration, Dispatch Functionally, Mobility / Mobile Apps in Field Service Forum > Field Service public
    Title:
    Printing from OFSC
    Summary:
    Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.
    Content:

    I'm currently working on an OFSC implementation and as part of our delinquency process, my organization prints tags (4X8in) showing balance due for each customer in order for them to restore service.  We are a state-based organization that is required to print these tags- not printing is not an option.

    The implementer I'm working with hasn't worked with customers that print and referred me to this forum, along with some information to read for plug-in configuration.  We have been told the printing will function via a plug in, but I'm looking for some preliminary feedback. With as broad as OFSC is, there has to be folks that are printing.  We suspect we won't be able to print directly from the browser and we'll need a middle man application (like Bartender) to take the data from OFSC and put it into a 4x8in format.  

    If there is anyone out there that is printing information from OFSC?  What is your set up and experience with it?

    Version:
    OFSC Release 19D
  • Didi Daman
    Daily Extract -Zip file1
    Topic posted November 1, 2019 by Didi DamanGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dashboard / Reporting in Field Service Forum > Field Service public
    Title:
    Daily Extract -Zip file
    Summary:
    Daily extract settings
    Content:

    I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individually?

    Version:
    19C
  • Austin Keller
    Activity Event Filter Expression
    Topic posted October 29, 2019 by Austin KellerRed Ribbon: 250+ Points, tagged API / Integration in Field Service Forum > Field Service public
    Title:
    Activity Event Filter Expression
    Summary:
    Filter subscription activity events by userType
    Content:

    Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter)

    Can we use the userType as a filter for activity type events?

    The below subscription was created successfully, but am unable to pull results.  If I remove the filter expression, I pull results for all users.

     

    {"subscriptionConfig": [{"events" : ["activityCreated","activityUpdated","activityCanceled","activityDeleted","activityMoved"],
                            "filterExpression" : "(user.userType IN ['callcenter'])"}]}

     

  • Mohan Raj
    Assigning the activity based on lat and long details
    Topic posted October 29, 2019 by Mohan RajGreen Ribbon: 100+ Points, tagged API / Integration, Configuration, Dispatch Functionally, Resource Management, Routing / Optimization in Field Service Forum > Field Service public
    Title:
    Assigning the activity based on lat and long details
    Content:

    Hi Gurus,

    We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option is to push lat and long details of the the inventory location. Will that be helpful for routing that that activity to the technician who are nearby that coordinates.

    If any, can someone suggest idea to achevie this solution.

    Thanks,

    Madhu

  • Andres Herrera
    How can I associate a configured survey with a Message...2
    Topic posted October 28, 2019 by Andres HerreraGreen Ribbon: 100+ Points, tagged API / Integration, Configuration in Field Service Forum > Field Service public
    Title:
    How can I associate a configured survey with a Message Scenario?
    Content:

    Regards,

    I need to send a sample configured in a message scenario associated with the closing of the work order, but in the scenario configuration screen when I select "Recipient = 'Customer', Method = 'External System'" the option to associate the It is created as worked in previous versions.

    Can you please help me understand what is happening, I have validated the documentation of the current version (https://docs.oracle.com/en/cloud/saas/field-service/19c/famsc/message-scenario-configuration-guide .pdf) and it hasn't changed at all and I reviewed the Release documents and I don't see any change in the Survey topic.

    Version:
    19C
    Image:
  • Rene Sepulveda
    Format change in service_window_start property (OFSC...
    Topic posted October 25, 2019 by Rene SepulvedaGreen Ribbon: 100+ Points, tagged API / Integration in Field Service Forum > Field Service public
    Title:
    Format change in service_window_start property (OFSC 19C)
    Summary:
    Format changed in property
    Content:

    Dear, good afternoon, I need help from the experts ... for 5 days that the extraction process via api rest presents me with an error in the vtr_activity_details file, since the service_window_start field must have a time format (hh:ss) today I have a numerical value, I could not find where to change the format of this property, so I would appreciate your help, thank you very much .. !!

    Version:
    OFSC 19C
    Image: