Posts

Posts

  • Ann Scullion
    Welcome!5.0
    Topic posted October 14, 2019 by Ann ScullionRed Ribbon: 250+ Points in Service Logistics public
    Title:
    Welcome!
    Summary:
    Welcome to our Service Logistics Forum
    Content:

    We are glad you are here!  In case you are wondering what Service Logistics is all about, be sure to check out this video:

    https://www.oracle.com/applications/supply-chain-management/service-logistics/?ytid=UFPvLRTWJL8

    Let us know what you think.  We would love to hear from you.

    Take good care,

    Ann

  • Kartik Bhatia
    Welcome to the forum for Adaptive Search and Workspace35.0
    Topic posted September 16, 2019 by Kartik BhatiaRed Ribbon: 250+ Points, tagged Preview Access in Sales > Search and Workspace User Experience public
    Title:
    Welcome to the forum for Adaptive Search and Workspace
    Summary:
    Instructions to apply for preview access to Adaptive Search and Workspace User Experience
    Content:

    Welcome to the Adaptive Search and Workspace User Experience forum for Oracle Sales Cloud. I'm Kartik Bhatia, Principal Product Manager for the Adaptive Search and Workspace User Experience. This feature provides a fast and powerful modern search experience for Sales Cloud. Check out the solution's capabilities and benefits in the Resources section of this forum.

    The Adaptive Search and Workspace User Experience is currently available in Release 19A to customers participating in a preview access program. To apply for preview access, please answer the questions below and send them to me using a Customer Connect private message. To send a private message, click on my name above, Kartik Bhatia, and then click the “Send a Private Message” button. Oracle will evaluate your application and respond to you.

    Preview Access Application Questions:

    • Please provide your name, email address, company name, and company web site URL.
    • Please provide the name of your Sales Cloud implementation partner, if applicable.  If you are an Sales Cloud implementation partner, please indicate that.
    • Does your deployment use customized data security? Please explain. How have you changed the data security provided out-of-the-box?
    • Objects supported for the Adaptive Search and Workspace User Experience in Release 19A include Account, Contact, Opportunity, Lead, Activity, Asset, Partner, Partner Contact, and custom objects. Please confirm you understand this is the complete set of objects supported for Workspace in 19A.
    • How many active users does your deployment contain? How many of these will use the Adaptive Search and Workspace User Experience?
    • Are you available to commit time to evaluating the solution, providing feedback to Oracle, and working with Oracle to discuss solution advancements?
  • Jeanine Gutauskas
    List of Customer Connect Training Replays5.0
    Topic posted August 28, 2019 by Jeanine GutauskasBlue Ribbon: 750+ Points in Manufacturing & Maintenance > Maintenance public
    Title:
    List of Customer Connect Training Replays
    Summary:
    Quick access to all the Maintenance Customer Connect Training Replays
    Content:

    Watch these replays to get more information about implementing your products. You can watch these replays in addition to taking the implementation training available on Oracle University and reviewing the documentation available on docs.oracle.com.

  • Carol Robinson
    Let’s start the conversation for Enterprise Contracts!
    Topic posted August 22, 2019 by Carol RobinsonGreen Ribbon: 100+ Points, tagged Tip in Sales > Enterprise Contracts public
    Title:
    Let’s start the conversation for Enterprise Contracts!
    Summary:
    Welcome to the Forum for Enterprise Contracts
    Content:

    As our customer base grows, we’d like to see you join us here on the Cloud Customer Connect forum to talk to us, the Product Management and Strategy teams, as well as to engage with others who are on a similar journey. You can search previous posts here, and ask new questions. If you'd like to make any suggestions or propose new ideas, check out the Enterprise Contracts Idea Lab.

    We also suggest you take a look at the Cloud Readiness for Engagement where you can learn more about Enterprise Contracts. There you can find the New Feature Summary and What's New documents. You can also dive into greater depth with the Enterprise Contracts guides and help topics available from the Product Documentation link.

    If you’re new to Cloud Customer Connect, be sure to review the introduction video which you'll find at the Watch Now button under the Conversation region on the home page. We encourage you to invite others to join the conversation!

  • Carol Robinson
    Let’s start the conversation for Subscription Management!
    Topic posted August 22, 2019 by Carol RobinsonGreen Ribbon: 100+ Points, tagged Tip in Sales > Subscription Management public
    Title:
    Let’s start the conversation for Subscription Management!
    Summary:
    Welcome to the Forum for Subscription Management
    Content:

    As our customer base grows, we’d like to see you join us here on the Cloud Customer Connect forum to talk to us, the Product Management and Strategy teams, as well as to engage with others who are on a similar journey. You can search previous posts here, and ask new questions. If you'd like to make any suggestions or propose new ideas, check out the Subscription Management Idea Lab.

    We also suggest you take a look at the Cloud Readiness for Subscription Management to learn more. There you can find the New Feature Summary and What's New documents. You can also dive into greater depth with the Subscription Management guides and help topics available from the Product Documentation link.

    If you’re new to Cloud Customer Connect, be sure to review the introduction video which you'll find at the Watch Now button under the Conversation region on the home page. We encourage you to invite others to join the conversation!

  • Heidi McLellan
    Let’s start the conversation for Vocado Student Financial P...5.0
    Topic posted August 6, 2019 by Heidi McLellan, tagged Tip in Vocado Student Financial Planning public
    Title:
    Let’s start the conversation for Vocado Student Financial Planning
    Summary:
    Welcome to the Vocado Student Financial Planning Forum!
    Content:

    The Vocado Student Financial Planning Forum is for topics associated with US Financial Aid support (eligibility, packaging, awarding, disbursing, etc). 

    Use this as a place to pose questions, connect with experts, and share your thoughts and ideas. New to Customer Connect? Visit the Getting Started page to learn how to best leverage community resources.

    As our customer base grows for Vocado Student Financial Planning (SFP), we’d like to get started with the collaboration for which Higher Ed is famous! Please use the Cloud Customer Connect forum to talk to us, the Product Management and Strategy teams as well as to engage with others who are considering or who are on a similar journey. 

    Visit the Student Management forum for topics related to other core pieces of the Student Cloud solutions. As our interaction warrants, we will utilize other features of this site, such as Events, the Idea Labs and so on. Stay tuned – this is just the beginning!

    If you’re new to Cloud Customer Connect, watch the introduction video for useful information. You can find the video on the home page, in the Conversation call out; just click the “Watch Now” button.  And, don’t forget to invite others to join the conversation!

  • Susan Beidler
    Let’s start the conversation for Student Management!75.0
    Topic posted August 6, 2019 by Susan BeidlerGreen Ribbon: 100+ Points, tagged Tip in Student Management public
    Title:
    Let’s start the conversation for Student Management!
    Summary:
    Welcome to the Forum for Student Management
    Content:

    As our customer base grows for Student Management, we’d like to get started with the collaboration for which Higher Ed is famous!  Please use the Cloud Customer Connect forum to talk to us, the Product Management and Strategy teams as well as to engage with others who are considering or who are on a similar journey.

    We’ll start with this Forum for Student Management and a separate Forum for Vocado Student Financial Planning.  As our interaction warrants, we can utilize other features of this site, such as Events, the Idea Labs and so on. Stay tuned – this is just the beginning!

    If you’re new to Cloud Customer Connect, be sure to review the introduction video for useful information; you will find that on the home page, under Conversation, the “Watch Now” button.  And, invite others to join the conversation!

  • Jens Lundell
    Soup up Workspace load! - updated124.9
    Topic posted December 21, 2018 by Jens LundellBronze Crown: 15,000+ Points, tagged Browser UI, Service Console in B2C Service > Agent Desktop public
    Title:
    Soup up Workspace load! - updated
    Summary:
    Introduction to a new series on how to improve the load time of workspaces
    Content:

    Hello everyone!

    The Workspaces team has been implementing, enhancing, and maintaining workspaces and related features since the first release of workspaces in RightNow Version 8.  We did this first for the legacy console, later for the enhanced console, and lately, for the Agent Browser User Interface.

    The most common question I get from customers regarding workspaces is “How can I get incidents to load faster?” There’s no easy answer to that question, and in this series I discuss best practices and techniques for getting your workspaces to load as fast as possible, without sacrificing required business needs.

    Here are the posts in the series:

    The intended audience for this series consists of site administrators and developers working on integrations with Oracle Service Cloud. Most of the material will be applicable to both the Agent Desktop Service Console (.NET) and the Agent Browser User Interface (BUI). When there are differences, I will highlight those.

    With a decent network connection and a medium-powered PC, opening an incident on a small site with a blank workspace takes about a second. Anything you add to your site and your workspace after that will slow things down. You will see that almost all the recommendations basically boil down to “do as little as possible.” Given that, the term “soup up” for the series is probably not entirely accurate, as it implies you can actually make the core workspace engine faster. You can’t, but you can make sure it doesn’t have to do more work than necessary. Or, to use a car analogy, don’t put heavy items in your car if you want to drive fast. Especially don’t hook it up to a 30,000 pound trailer!

    Update!

    The first five articles have now been posted, so I thought I would add a simple ordered step-by-step guide on how to troubleshoot performance issues with workspaces:

    1. If your site has Add-ins, start by testing without Add-ins. If performance improves drastically investigate the Add-ins (see the Add-in article).
    2. Next, investigate environmental factors. Test with a different account and a different profile. Test on a different computer. Test on a different network. See the first article for more information.
    3. Do you use workflow? If so, use a test profile configured to open records with your most common workspace instead of a workflow. If performance improves drastically investigate the workflow (see the workflow article).
    4. Still have problems? Replace your workspace with the standard workspace and see what happens. If that’s better, disable your workspace rules, and look for problematic controls (see the Workspace Layout and Rules articles).
    5. If you, in all unlikelihood, still have issues using the standard workspace without add-ins in multiple environments (computers/networks), then you should contact Oracle Technical Support.

     

     

    I'm periodically reviewing these articles and will incorporate new material, so please feel free to comment on the posts and share your own experiences.

    Jens Lundell
    Oracle Service Cloud

  • Jeanine Gutauskas
    List of Customer Connect Training Replays4.5
    Topic posted December 13, 2018 by Jeanine GutauskasBlue Ribbon: 750+ Points in Inventory and Logistics > Inventory public
    Title:
    List of Customer Connect Training Replays
    Summary:
    Quick access to all the Inventory Customer Connect Training Replays
    Content:

    Watch these replays to get more information about implementing your products. You can watch these replays in addition to taking the implementation training available on Oracle University and reviewing the documentation available on docs.oracle.com.

  • Jeanine Gutauskas
    List of Customer Connect Training Replays
    Topic posted December 13, 2018 by Jeanine GutauskasBlue Ribbon: 750+ Points in Manufacturing & Maintenance > Quality public
    Title:
    List of Customer Connect Training Replays
    Summary:
    Quick access to all the Quality Customer Connect Training Replays
    Content:

    Watch these replays to get more information about implementing your products. You can watch these replays in addition to taking the implementation training available on Oracle University and reviewing the documentation available on docs.oracle.com.