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Topic

    Hamzeh Al Karmi
    A question regarding the automated routing for field serviceAnswered
    Topic posted April 9, 2019 by Hamzeh Al KarmiSilver Medal: 2,000+ Points 
    35 Views, 2 Comments
    Title:
    A question regarding the automated routing for field service
    Summary:
    How does the system automate the routing of activities for field service?
    Content:

    Hello everyone,

    I am new to learning about Oracle Field Service and I have a question if possible. When the system generates an automated routing for activities and designates those activities to the field agents, does the system take the pending activities that are not yet assigned to any agent? Or does the user define the activities and then the system generates the automated routing?

    I am reading about the field service and using the demo. From the videos I saw there is a screen for routing but in the demo the Route screen is not found. Is it because the demo version for the field service is 18c and not the newer version?

    Thank you,

    Best Comment

    Zsolt Tolgyesi

    Hi Hamzeh,

    Please read the corresponding documentation
    https://docs.oracle.com/en/cloud/saas/field-service/19a/farcu/index.html
    but in general, the Routing will assign selected pending activities for selected resources for a day, those data included in a Routing Plan and can be started based on a schedule or manually by users.

    Maybe the Routing Service isn't activated on that instance, you can check at Configuration / About / modul is checked or not.

    Regards,
    Zsolt

    Comment

     

    • Zsolt Tolgyesi

      Hi Hamzeh,

      Please read the corresponding documentation
      https://docs.oracle.com/en/cloud/saas/field-service/19a/farcu/index.html
      but in general, the Routing will assign selected pending activities for selected resources for a day, those data included in a Routing Plan and can be started based on a schedule or manually by users.

      Maybe the Routing Service isn't activated on that instance, you can check at Configuration / About / modul is checked or not.

      Regards,
      Zsolt

      • Hamzeh Al Karmi

        Thank you Zsolt,

        May I ask another question? I can't understand the Statistics screen when it comes to computing the duration based on the company profile. When adding a new value in the section Activity duration stats fields what exactly am I selecting? And what is the purpose of adding a number between 1 and 99 in the length field?