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    Alan
    Is it possible to turn off the "Receive In Full"...Answered
    Topic posted October 11, 2019 by AlanSilver Trophy: 7,500+ Points, tagged Approvals, Approvals/Notification 
    60 Views, 7 Comments
    Title:
    Is it possible to turn off the "Receive In Full" option or hide this functionality from requesters?
    Summary:
    We would like to figure out if it is possible to turn off the "Receive In Full" option in OracleCloud.
    Content:

    We would like to figure out if it is possible to turn off the "Receive In Full" option in OracleCloud. For 3-way match, PO backed Invoices, when AP matches an invoice to the PO, the requester receives the "Receipt Confirmation" email. Within that email, there are 4 options for the requester to choose from:

    1. Receive In Full

    2. Receive Up To Invoiced Amount

    3. Did Not Receive

    4. Request More Information

    Is it possible to remove/hide the "Receive In Full" option?

    Thanks!

    -Alan

    Best Comment

    Alan

    Thank you Kevin!

    -Alan

    Comment

     

    • Lori Alberstadt

      I would rather that the email notification go out to remind people to receive but not give the receiver the ability to receive from the email at all.  It would be better to direct the user to go into the system and receive as appropriate.  We have a lot of people that currently click the "Receive in Full" option in error.

      • Alan

        Hi Lori, 

        I totally agree and in a perfect world, the system should send out reminders to the requester to receive against their PO every month (a date that we should be able to set), then the requester would need to manually receive against their PO. We also experience a lot of people clicking on the "Receive In Full" and it causes a lot of downstream work for teams involved.

        Thanks!

        -Alan

    • Suman Guha

      Moved from SSP forum.

    • William McLarty

      We customized the email and removed those options - I believe there are instructions in Knowledge...

      • Alan

        Thanks William, I'll check out Knowledge to see what I can find.

        -Alan

        • Kevin McCulley

          The feature you want to search the documentation for is Configurable Workflow Notifications

          https://docs.oracle.com/en/cloud/saas/procurement/19d/fapaa/reports-modification.html#FAPAA3260151