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    Include link to incident record in incident assignment email...
    Topic posted May 5, 2016 by Todd Bronze Medal: 1,250+ Points, last edited May 6, 2016 
    Include link to incident record in incident assignment email in Agent Browser UI

    We are using the Agent Web Browser for our mobile users and need to include a direct link to an Incident record in the incident assignment email.  I can get the link to send them to the main page but not to the specific incident record passing through the incident id.  I have tried passing through the variable as suggested when doing this in a browser tab from within the console but it doesn't work.  Any ideas? 

    Also, does the Agent Web Browser have a timeout feature?  We increased the SESSION_TIMEOUT in the console but this setting apparently doesn't apply to the web


    Edited by eleep to have a more specific subject title.

    Service Cloud Feb16 and Web Browser