Agent Desktop

Get Involved. Join the Conversation.

Topic

    Todd
    Include link to incident record in incident assignment email...
    Topic posted May 5, 2016 by Todd Bronze Medal: 1,250+ Points, last edited May 6, 2016 
    46 Views
    Title:
    Include link to incident record in incident assignment email in Agent Browser UI
    Content:

    We are using the Agent Web Browser for our mobile users and need to include a direct link to an Incident record in the incident assignment email.  I can get the link to send them to the main page but not to the specific incident record passing through the incident id.  I have tried passing through the variable as suggested when doing this in a browser tab from within the console but it doesn't work.  Any ideas? 

    Also, does the Agent Web Browser have a timeout feature?  We increased the SESSION_TIMEOUT in the console but this setting apparently doesn't apply to the web browser....help.

     

    Edited by eleep to have a more specific subject title.

    Version:
    Service Cloud Feb16 and Web Browser