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    Joel Gomez
    How to validate if a contact exists to queue a chat session?
    Topic posted June 18, 2019 by Joel GomezRed Ribbon: 250+ Points, tagged Chat 
    36 Views, 1 Comment
    Title:
    How to validate if a contact exists to queue a chat session?
    Content:

    How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page.

    Version:
    19A

    Comment

     

    • Ajay Yadav

       this is very interesting situation but as per the OSvC workflow as soon as chat starts system automatically create a contact even if chat_launch form form doesn't have email address field it assign chat to anonymous contact. so on the basis of this i don't think so there is any way.

      what you can do here : Create Yes/No Contact custom field set it default to Yes, in chat business rule make a condition if <Custom Field> is Yes then redirect chat to this queue.

      create another incident business rule and set the <Custom Field> to No.

      so the next time when customer start chat again it will hit the 2nd chat business rule which you will create when custom field value is No.