Order Management

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Topic

    Arijit Pramanik
    created return for order return, but still status of the...
    Topic posted September 30, 2019 by Arijit PramanikRed Ribbon: 250+ Points, tagged Order Management 
    40 Views, 3 Comments
    Title:
    created return for order return, but still status of the return line is awaiting return?
    Summary:
    created return for order return, but still status of the return line is awaiting return?
    Content:

    created return for order return, but still status of the return line is awaiting return? What am i missing here?

    Comment

     

    • Shyam Singh Patel

      Hi Arijit,

      You need to do the Return Receiving from Inv>Receipt>Receivie Expected Shipment and after Creating Receipt Run the ESS "  Send Receipt Confirmation" to change the Line Status from Received to Awaiting Billing.

      Regards
      Shyam

    • Venkatesh Malapati

      If the return is a credit only flow, the return type should be selected as "Return for credit". If the Return type is "Return for credit and return the item" then the item should be received back into the inventory in order for the return line to be sent to receivables for the credit memo.

    • Kiran Bhadran

      Hi Arijjit,

      Return for credit and return the item - please create a receive and deliver for Inventory