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    Sjoerd Spring in 't Veld
    Warning for customers 30 minutes before chat window closes
    Topic posted July 2, 2019 by Sjoerd Spring in 't VeldRed Ribbon: 250+ Points, tagged Chat 
    55 Views, 4 Comments
    Title:
    Warning for customers 30 minutes before chat window closes
    Summary:
    Warn customers of closing chat 30 minutes before chat window closes
    Content:

    Hi!

    I have searched the OSC, documentation and the forums to see if there is a setting that sends a warning to new chat requestees that the chat is closing withing xx minutes. For example, at our customers office there are chat agents working until 23:00 and at 23:00 the chat closes.

    We would like to inform people who open the chat at 22:45 or 22:30 that the chat will close at 23:00 and they might get thrown out of the queue at that time.

     

    Any ideas?

    Thanks in advance!

    Sjoerd

    Version:
    18A

    Comment

     

    • Sebastiaan Draaisma

      Hi Sjoerd.

      I think you will be able to do this with a custom widget on the chat landing page. The custom widget will look at the current time and through an IF condition show a custom message base entry containing the text.

    • Sjoerd Spring in 't Veld

      Hi Sebastiaan, thank you for this!
      This seems like the most logical way to continue..

      Although adding a warning config + msg key would be nice too. Warning you customers that the chat is closing in xx minutes makes your service more apealing to customers and more manageble for the service organisation.

      Ill post it to the idea lab!

      Thanks agian!

      Sjoerd

    • Sebastiaan Draaisma

      You are welcome Sjoerd.
      Be sure to update this topic with a link to your idea so it receives more exposure and votes.

    • Sjoerd Spring in 't Veld

      Thanks, herewith!

      https://cloudcustomerconnect.oracle.com/posts/b8b60db154