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    Abhishek Singh
    My bot using facebook channel, not replying to general...
    Topic posted August 30, 2018 by Abhishek SinghRed Ribbon: 250+ Points, tagged Bots, Facebook, Messaging 
    105 Views, 3 Comments
    Title:
    My bot using facebook channel, not replying to general public, only to me(developer)
    Summary:
    My bot is working well and replies well when i am interacting with it using the developer credentials for the facebook messenger, but it is not replying to general public, not sure why?
    Content:

    My bot is working well and replies well when i am interacting with it using the developer credentials for the facebook messenger, but it is not replying to general public, not sure why?

    What further steps need to be done to make it(bot) respond to any person saying hi to my bot. My Bot name is

    "CapGstore".

    Document:
    FacebookIntegration.docx (763KB)

    Comment

     

    • Rohit Dhamija

      Hi Abhishek,

      There can be multiple reasons for this

      A) Did you submit your bot for facebook review?

      Once you submitted the bot for review and got pages_messaging permission. Go to App Review, you will be seeing an option to make the bot public, turn it to Yes and it's done.

      B) Can you please confirm if "Page Visibility" is set to Page Published ?

      1. Click Settings at the top of your Page.

      2. From General, click Page Visibility.

      3. Click to select Page Published.

      4. Click Save Changes.

    • Abhishek Singh

      PFA.

      B. I can see, it is in Page Published mode.

      A. I have not submitted it for facebook review as it is accepting until i provide

           i. Privacy Policy URL

           ii. Terms of Service URL

      From where to get these things(apart from termsfeed.com as it is charging money).  i need these things for few days only so that bot can be in public use on temporary basis, just to test and verify.

      FacebookReviewQuestions.pdf (360KB)
    • Rohit Dhamija

      You can share your company privacy and terms of service links, alternatively try using https://www.freeprivacypolicy.com 

     

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